Lank’s Automotive

I came to know Lank’s Auto while working at my previous employer. I sold parts for a dealership at the time and every time they called for a part, they said «send it over.» What’s different about that is most of my other customers, only called about a price because in truth they weren’t sure if that would fix the car or needed to run it by the customer. Given that Lank’s never returned parts it told me two things; the first they can properly diagnose car and the second is their customer trust them. I say that because Josh or JJ usually knew the customer well enough that he didn’t need to give them an estimate first, they trusted Lank’s. Four years later I’m still a customer and part of the family. Now the waiting room is nothing fancy, no big screen TV or anything, however that doesn’t matter because I trust in Josh and JJ will fix my car and give me a fair price. Not much more one can ask for than that…

I moved to Beacon about thirty years ago, and became a customer at Lank’s shortly thereafter. I found them to be knowledgeable mechanics, ethical businessmen, and, in short order, very good friends. I moved away from Beacon over twenty years ago, but still make the trip back to Lank’s for all of my automotive needs. It’s a long trip, but well worth it. Lank’s is a family run business (four generations so far) and has been a Beacon institution for well over sixty-​five years.
P. S. — I have to disagree with reviewer Jason A. The folks at Lank’s are certainly not racist, not by any stretch of the imagination!
Jason, I think you may have completely misinterpreted your experience at Lank’s. They are definitely not racists, however, they do not suffer fools gladly, regardless of what your race, religion, nationality, sexual orientation, etc, may be.

I recently read a bad review about lanks auto repair shop. And realize that everyone is entitled to their opinion. but I beg to differ. my first experience with this repair shop was positive and rewarding. Under the belief that the work that I needed on my vehicle would cost me a lot of money by other repair shops, happened to be very minor. Thanks to this father and son team I was able to have the issue taken care of and have been using them for the last 5 years and always treated fairly. I have recommended them to family and friends, and as a person of color the results have been positive.

Had to make an unplanned pitstop on our trip from NH to PA due to a hot brake smell and a high pitch squeal that began while we were driving. After self-​diagnosing on the internet that a brake caliper was most likely stuck, we decided to get a hotel room and find a mechanic in the area.
Preferring to find a local mechanic instead of going to one of the chains, I looked around online and found Lank’s, which opened at 6:30 — earlier than a few others that I checked out. I called at 7 and took my car in at 7:30.
There was only 1 guy working the morning I was there. He checked out my brakes and showed me why the brake wasn’t releasing due to rust, not an issue with the caliper. After sand blasting off the rust and making sure it worked correctly, he reinstalled my brake pad and got me back on the road for $ 47, telling me that I will need to get my pads replaced once I get back home.
Lank’s had good service for a reasonable price, showed me what was wrong and didn’t try to sell me all sorts of stuff I didn’t need… Everything I want in a mechanic.

extremely rude, as soon as she answered they said «what do you want?» i said excuse me, and she stated «you called me! so tell me what you want?» i am a company in san diego that was referring a customer, customer service is key to success, if they answer the phone that rude, imagine how they back up their service, beware! horrible customer service