Enterprise Rent-A-Car

A great experience working with a professional and dedicated team focused on customer service. The new location on Fishkill Avenue in Beacon is more convenient and customer friendly. Hands down the best at what they do! highly recommended!

My husband had a severe accident, totaling our car. Samantha Manicone picked me up and drove me to her Beacon site. Samantha kindly told me she could easily transfer the bill to our insurance company when we filed a claim with Liberty Mutual. She rented me a Ford Fiesta. The car was brand new and, clearly, immaculate. It drove well.
I was able to efficiently meet my husband in the Vassar Hospital Emergency Room.
We returned the vehicle ten days later to the Wappinger’s site so they could drive us down the road to the Subaru dealer to pick up our new car.
The whole experience was reassuring, efficient, and pleasant. I highly recommend Enterprise and will continue to use them in the future.

I would definitely rent from this location again. The staff is very friendly, helpful, and accommodating. The Rental rate was pretty low for the three weeks I had to have the vehicle for while my car was in the shop which I thought was going to be a fortune! The site itself is pretty clean too. They definitely get a five from me!!:)

Excellent customer service. The team at this office is fanstastic. I just wish the Regional office wouldn’t rotate managers and staff as frequently as they do.

We reserved a mid-​sized car since there were five adults each with a week’s worth of luggage that needed to fit into it. What we got was a compact hatchback. Enterprise adjusted our rate (only a few dollars difference per day), but that didn’t help all of us being packed into that car like sardines. Thankfully, we only had to drive an hour or so with all of our luggage before turning in the car at another location!

Disgusting customer service, rude and incompetent. This company took money out of our bank account and grossly overcharged us over a misunderstanding that could of been resolved if the employees actually answered the phone and listened to their voicemails. Now refuse to refund us. Do not rent from this company

This was the worst experience I have had at an Enterprise. The bathroom is as filthy as a mechanic’s, and the only T.P. was a roll on the floor. The car smells terribly with almost 35,000 miles. It is dirty inside and out.
When I asked to trade the car in she said they are supposed to have more cars, but they keep calling people and they’re not getting calls back. She suggested I find an Eterprise in the way and try to trade it out.
I am driving from Fishkill, NY to Dover, DE. She advised the oil light is on, but not to worry the mechanics just don’t like to turn it off like they’re supposed to.
I have visited many Enterprise locations. I wish I had time to walk out, leave the car and find another. Now I have a five-​hour drive ahead, in a smoke box.

I can’t say enough about my experiences with Enterprise in Wappingers. Recently I rented a car for the holidays and when I became sick and needed to extend the rental they couldn’t have been kinder or more accommodating. Everyone here is great — you couldn’t convince me to go anywhere else.

Great service. Excellent cheap weekend rate — way cheaper than the Enterprise across the river in Newburgh. Reliable clean car. Nice folks and eager to please. We had a bit o fa wait when returning the car but that was because they were short handed and had to figure out how to get 7 of us to the train station. Thanks for the ride guys.

Don’t go here if you can help it. Horrible service and they lied on several occasions making me get management involved. Also, limited supply of cars, which is funny considering they are on a car dealership lot…

This review is a bit late but I felt I had to commend the courtesy and professionalism of Enterprise Rent-​A-​Car in Beacon, NY. Back in August 26^th a miscommunication had me waiting at the Beacon train station for well over an hour because my pickup was looking for me at the airport in Syracuse, NY and trying to reach us at our home phone in New York where we clearly weren’t!!! When we were finally picked up and brought to the Enterprise office the employees, Adam and Corolla, were quite accommodating with extra mileage and car upgrade. Quite a different sort of service compared to Dollar Rent-​A-​Car who, following the worst rental experience I’ve ever had, presented me with a discount voucher that turned out to be invalid when I attempted to use it. Keep up the good work Adam and Corolla. We’ll be back!

Rates and car selection are fine, but took 45 minutes to return the car since they had the brilliant idea to have just one person working the counter on the Saturday before Labor Day. They claimed computer problems, which I believe, but that’s why they need to have more than one counterperson — especially since the place is only open from 9 a.m. to noon on Saturdays. Won’t be returning.

This branch has very good rates and their employees go way above and beyond. We took Metro north up from NYC. Our train actually broke down and it took an hour to get going again. We were now scheduled to arrive an hour after the branch closed. One of the employees at this branch waited around for an hour after they had closed for us to come in and then picked us up in her personal car. Once we were back to the enterprise building, she had us on our way in less than 5 minutes. Amazing. When we dropped the car off, we were on our way again in less than 5 minutes. Exceptional customer service.

Had a regular car rental experience w/​Enterprise at Beacon in June. Fortunately, I didn’t run into the same problems as the one-​star reviews. Hopefully those experiences are the exception.
Quotes over the phone were the same (I would expected it to be a fixed price), and the person who took my call was friendly and professional. I loved that they will pick you up and drop you off at the Beacon train station if you’re coming from the city. The young employees who did the pick up and drop off were very nice. I was charged a ridiculous fee for being under 21 (I was 20, about to turn 21 in a few weeks), but I can’t complain because it’s like that everywhere.
The only thing I did not like was that they obviously tried to rip you off for their extra insurance. The guy helping me first offered it for something like $ 30 (don’t remember the prices exactly). When I refused, he dropped the price. When I refused again, he dropped the price even more to something like $ 10. I ended up refusing the extra insurance all 3 times, but I still didn’t like how they did that. Be careful of this if you rent at enterprise.
The car rental experience itself was average, but the fact that they pick up/​drop off pushes them up to 4 stars.

To summarize up front, while other Enterprise outposts in the area (Wappingers Falls and Poughkeepsie) are helpful and courteous, the Beacon Enterprise office is, for whatever reason, staffed with incompetent and rude employees who make Enterprise look bad by not being able to honor car reservations and then not offering customers any alternatives or compensation for the hassle of having to go elsewhere to get a car. The details are below.
A few days before our planned arrival in Beacon, we reserved a car from the Enterprise Beacon outpost on the Enterprise website. We called the evening before our arrival to schedule a pick up at the train station. No one called us back to confirm, so we called again on the way up to Beacon on Metro North. At that point, the Enterprise representative informed us that there was no car available for us because they had many walk-​in customers that day. The fact that we had RESERVED a car in advance apparently didn’t give us any priority. Nor did the representative offer us any sort of alternative. Only when we asked what we are supposed to do since we were on the train up to Beacon from New York City and were expecting to have a car available based on our reservation did she suggest staying on the train to Poughkeepsie and getting a car from the Enterprise outpost there. This would be an additional several stops on the train (which would obviously be an additional expense, not to mention a big waste of time given that we were trying to pack a lot into a few days), but she didn’t offer to compensate us for that. More importantly, when we asked if we could return the car to the Beacon Enterprise office because our plan was to take the car for one day (Friday), return it to the Beacon Enterprise office before noon on Saturday (when that office closed) and then spend the rest of Saturday exploring Beacon on foot (obviously, we would not be able to do that if we had to return the car to Poughkeepsie, which would involve another big waste of time in taking a train back to Beacon), the Beacon representative said that this would entail a drop-​off fee and said she couldn’t waive that fee for us despite the fact that we had to do this because of the Beacon station’s own mismanagement of its vehicles. She then simply hung up on us after two seconds of waiting while we were trying to figure out what to do, so that we had to call again.
Upon contacting the Poughkeepsie Enterprise office, the representative there (who was helpful and courteous) told us a car was available there but also helpfully suggested calling the Wappingers Falls Enterprise office, which was closer to Beacon and would involve only one additional stop on the train. We wondered why the Beacon representative hadn’t told us that. When we called the Wappingers Falls office, all the reps there were great and helpful, understanding our predicament and telling us it would be no problem to drop the car off in Beacon, and there would be no extra fee. In fact, they explained that we could even drop the car off at the Beacon train station so long as we did it before noon on Saturday, called the Beacon Enterprise office to let them know the number of the spot where it was parked and dropped the key off in the Enterprise dropbox at the station. So everything went as planned, we got our car, and we had a nice time in the area.
When we dropped off the car at the station before noon on Saturday at the Beacon train station, however, and called the Beacon office again to let them know where it was parked, etc., the Beacon representative told us she didn’t have time to go pick it up there until Monday. When we asked to make sure we wouldn’t be charged for more than a single day, she refused to make any such promises. We then promptly called the Wappingers Falls office to explain the situation, and they immediately told us we would not be charged for more than one day since we’d returned the car to the station before noon. And that promise was kept.
So, while the Wappingers Falls Enterprise office was great (and the Poughkeepsie office was courteous and helpful as well), the Beacon office really needs to look into hiring employees that understand how to offer normal customer service and not make Enterprise look bad.

Big convenience — not only will Enterprise pick you up from the train station, you can also drop the car off at the station when you’re done. Just park it anywhere, and put the keys in the drop box at the south end of the main lot. This allowed us to drop off the car at the end of our trip and be on the train two minutes later.
The price quoted in the reservation I made online was exactly the price I was charged. No tricks or surprises on my credit card statement.
Sara was helpful and accommodating, especially since she seemed to be working very short-​staffed on the busy Labor Day weekend, and we appreciated her attention and assistance. We would definitely rent from here again the next time we’re in or near Beacon.

This enterprise will bait and switch you. We were quoted a rental rate of $ 88, and took the train from the city. After arriving the rate was suddenly $ 250. A confirmed reservation meant nothing, we were told if we wanted a car we had to pay the larger rate. A complaint to enterprise corporate was ignored.