GoWireless Verizon Premium Retailer

The customer service representative, Wayne was very knowledgeable regarding the equipment. He was very attentive with my transfer from t mobile to verizon. Most just dont care what you want, they just sell you the most expensive thing in the store. Wayne, I appreciate your diligent work to resolve all my phone issues. Excellent experience, completely painless. Thank You

I can’t begin to stress the poor service I received deciding to come into this store. I happened to have stopped by having some time after grocery shopping, remembering that under my husband’s plan I was eligible for an upgrade. Being that I use my phone for everything, timing was perfect. I was greeted by love deep, a kid that I ended up realizing is completely inexperienced. From the get go everything he was telling me didn’t make sense. He began by offering me an older phone model, where for just a couple of dollars more, I could have gotten a newer model. When it came time to tell me what my overall bill would be, I stood in shock. I came in for an upgrade, and I was almost going to walk out, with not only being offered an older phone model, but a would be higher bill than I was paying now. This kid should not be working at a job where he falsifies information for a quick buck. I walked out, no phone, upset, almost wanting to give up on Verizon because of the experience I got from him.

Pathetic service, most unprofessional people, a rep called wayne helped us and made major mistakes, understandable but they should have done something id they made a mistake. Instead they send us a huge bill for canceling service, the manager at the store was least helpful. We called him a hundred times but he just answered once and never got back to us

Always quick and friendly. Wayne is incredibly helpful and patient! He’s full of information and can easily answer your questions regarding plans, devices, and anything else that you may come across. He definitely makes the process easier.

I would recommend anyone that has an issue with their telephone to go to this Verizon Store. I had a phone that did not work at all, and was not eligible for an upgrade.
Thanks to David, my problems were completely solved and I walked away an extremely happy customer.
David went above and beyond to resolve the problem. I recommend this store due to the knowledge they have. A Verizon store on Broadway in Bayonne was not helpful at all. They told me I would have to wait 4 months to solve the problem. That is when I was due for an upgrade.
David was the best as he was knowledgeable and extremely respectful!!!
Mary S.

Stay away ignorant service and sell messed up phones wont fix or exchange messed up phones no matter how much you spent horrible customer service the colored woman that works there is a complete b*tch stay far far away

This Verizon Wireless franchise has extra fees that they tell you about at the very last minute, Columbo style. Oh, by the way, we not only charge a $ 30 upgrade fee but there is also a $ 20 activation fee. Since you can’t activate the phone yourself, they figure you will have no choice… but you do… go to a Verizon owned store and voila, no activation fee. Beware though, these fine folks might hold your account hostage so that nobody else can do anything because once you balk at their fee and go elsewhere, they have to undo everything they did to upgrade your account which never was completed because of their sneaky extra fee. That took 6 phone calls and two hours so I guess I paid one way or another.
Do yourself a favor and stay far, far away from this «authorized dealer»