Verizon

This is an authorized retailer not a corporate store. I didn’t know that and to Verizon this makes a difference apparently. The corporate store could not even tell me their phone number. So this is like Best Buy or Target. Just selling Verizon services.
Moving on, I walked in with a printed list of exactly what I wanted and still had a bad experience. Trevor was in training and quoted me the wrong phone prices causing me to pay hundreds more to switch to Verizon. Things picked up when the store manager (Jessica?) took over and went fairly well from that point forward. It seems Verizon and other mobile carriers have no or little customer service training for their employees + this time of the year in Brainerd all restaurants and stores are staffing up with new employees. I tried switching to Verizon via phone, two other Twin cities stores and online. Sadly this was the best experience I had. Trevor was able to tell me about and apply a $ 100 switching credit which I didn’t know about so that’s good. Go online, research and know what’s available before going in. You may want to also have a drink first.