Avis Rent A Car

We went here for a road trip because it was the best price for a 7 passenger SUV. We were scheduled to pick up the car at 2pm the Friday before Christmas (so we were already stressed from fighting traffic to get there) and we arrive early just to find out that they didn’t have our car and that the other car they could give us was down airline at pepboys! The lady who helped us called her driver to have him bring it over and he had left and refused to turn around to get it! So then she had to find another driver, who didn’t know how to get there, to go and drive it. She tried to have us get it but we would have to sign the paperwork before we would leave before seeing the car so we refused. We left to get some food since they said it would a while and came back and the driver hadn’t even made it to pepboys. We left the person who had the car in their name at Avis so that the rest of the group could go and run errands that we had planned to do when we got the car. Long story short: we planned to leave Baton Rouge at 2:30, 3 at the latest. We left at 5:30 pm in prime rush our traffic! We were furious and it took us this long to write a review because we didn’t want to write it while we had the car just in case something happened. THAT is how angry we are! I wish we had done what everyone else does and had gone over to enterprise!

Terrible service – slow with rude employees. Also said they couldn’t honor the online price and wanted to charge me more for an upgrade since they didn’t have the car. Lady at the desk got snappy so I just left. So I walked across the street to Enterprise. SO glad I did! They were way more professional and extremely friendly at enterprise. Cheaper, too!!!
Stay away from this Budget/​Avis!

Mark was big help. When enterprise down the street gave me the runaround, (‘no cars. but those.can’t have those… uh whenever. etc), I called Avis & they said they’d have cars in a few minutes. Polite service, ended up fed-​up with enterprise; I was a longtime customer-​but never treated like that. So I came here, he had car ready, paperwork finished quick.
Its next to Jims Firearms if you cant see it.