Associates in Pediatric and Adolescent Medicine

This office staff is as unprofessional and incompetent as they come. Although they advertise on their website that they accept LaChip Affordable – and we called them to confirm this before deciding to go with them – one day before our child’s wellness check-​up for vaccinations, they called to tell us that they don’t accept Medicaid. We spent the next two days on the phone with Amy G., Lindsey, and Dawn getting the run around, expecting us to do their jobs for them because they were unwilling to help a «Medicaid» kid. We then informed them that several of the insurance providers they claim to accept have no record of any current contracts with this practice. At each appointment, we spent 30 minutes or more waiting past our scheduled appointment time.
Sadly, they just do not care about their patients and want nothing to do with any children they think are low-​income. They’re terrible at their jobs and no one in the office, not even the office manager, knows anything.
We tried to speak with Dr. Rodger Elofson about the issue but, alas, he was on a cruise and has never once returned our calls.

Dr. Lori Cook is a kind and wonderful pediatrician! She actually listens to me as a parent, go figure. She seems current with research and she is even willing to think outside the box with me to help find the best route for my children. When I asked questions about vaccinations, she didn’t immediate dismiss me (which has happened with other pediatricians). She actually took quite a bit of time going over them and offering alternatives to the regular vaccination schedule. It was refreshing! Whenever I have questions symptoms, she knew immediately what the issue was and also knew immediately how to treat it. I love how she is not aggressive in treatment (unless necessary) and tries to give regular illnesses time to heal on their own instead of immediately prescribing antibiotics. Her office is also open on Saturday and Sunday morning for issues that can’t wait until Monday. I am so glad we made the change to take our children to Dr. Cook!