All Seasons Restoration Inc.

This company was quick to respond after devastating floods in our community. For that, 2 stars. They asked me my insurance coverage #s which quickly taught me they will maximize cleanup and blower rentals. How do I know? Because when I asked why the bill was so high, instead if explaining to me I got «everyone says that when they get the bill». Why did I have 6 blowers? two facing eachother? «you had 5, insurance only allows us to charge up to that amount», Why did we run blowers for 5 days when it wasn’t still wet and I had to keep paying for days not needed? «Insurance only pays 5 days»…get the picture? Further instead if politely breaking down the cost and being empathetic about my concerns, I was told immediately that «you have selective hearing». Now, I paid $ 1800 to have ¾ of my carpet ripped out and 5 blowers to run for 5 days. My basement is still a disaster. Why wouldn’t you take the other ¼ out? I will never rematch what’s left and the circle cutout makes a seam to seam impossible. Further, I expected them to suck out the water in carpet, pitch the padding and a carpet company could do the rest. Once they began cutting it up, I realized my recover costs were going up and up because replacement carpet quotes have been $ 4k.
Lastly, I called them for a week straight with no return call. They said they were busy…4 weeks later still busy? I never got a call until there was an unpaid invoice and NOW they want to talk but only belittled me in the call. I wrote and mailed the check (which I always intended but just wanted an explanation) that same day but with a note that said courtesy matters and so do referrals.

My insurance guy put me in touch with Greg at All Seasons as an alternative to Servpro, when a recent pipe backup produced a small amount of leaking onto the carpet in our basement. Greg was able to diagnose it pretty much over the phone, and when he came out confirmed that the pad under the carpet was still wet, giving off an odor. At this point he went in a different direction than expected and started talking insurance claims and total cost… we could put it through as a claim, with our $ 500 deductible, and get all new carpet and pad for the whole large basement room, but that might not be the best option since it was a relatively minor claim, the carpet itself wasn’t in bad shape, etc. He was able to find that one closet was carpeted, and estimated that he would have enough pad if he cannabilized that carpet, and when he came back two days later that’s exactly what he did. Just an expert job and a REALLY nice guy. Would use Greg again and recommend for any cleanup job.