Perfection Cleaning & Restoration

Our duplex-​down condo was flooded when our upstairs neighbor’s pipe froze. After two weeks of run around and stress dealing with their insurance company, we decided to take matters into our own hands and were referred by our insurance to Perfection Cleaning and Restoration. They sent out two very professional and friendly managers of both the mitigation and restoration teams (Mark and Bob). Immediately I felt that they took a lot of my stress away with the flooding situation in my condo. They started work drying our place out ASAP and then quickly moved into repairs. Jeff headed up the repairs team and they did amazing work. They didn’t stop until we were completely satisfied with the end result. You can tell that this company really aims to please and cares about their work. I would definitely call this company if I needed work on my condo again. The entire team was very professional, friendly, organized and awesome to work with.

Perfection would get 5 stars if it were just on their water mitigation service but the insane work quote after took them down to 2.
My next door neighbor (in a condo) flooded her floors, which came through my walls and soaked my carpet in two rooms and the hallway (the night before our wedding, no less!) When I filed the claim with State Farm, they recommended Perfection do the removal/​drying. Since I wouldn’t be paying for it (deductible will come back to me from neighbor’s insurance), and hardly had time to shop around if I wanted to outsmart mold, I scheduled with them.
They were over within two hours with two dehumidifiers and four giant fans — industrial grade not normal things I could have set up myself. They took out the baseboards, toe kicks in the kitchen, wet carpet padding, etc. Very fast, very efficient. They came back every day right on scheduled time to check the machines and monitor the water in the walls. They went out of their way to get the machines out before we left for our honeymoon.
When we got back, we needed to get quotes for new carpet, padding, baseboards, toe kicks, and the labor associated with this (moving furniture, hauling out the old carpet, etc.) Perfection quoted $ 6500 — the insurance is only paying out $ 3500. This is beyond ridiculous, and their breakdown includes things like «unhooking and setting back up the gas dryer» for $ 100 — guess what we don’t have a gas dryer. The end result square footage was nearly 900 to have work done on, but my condo is only 980 and that’s with two baths, a kitchen, and an entryway — someone fudged the numbers in their measurements to up the carpet pricing.
After getting quotes from other local companies, we found Perfection to be 2500 over most. That’s really crazy — I can’t believe State Farm is recommending them and I’m letting my local agent’s office know what happened.
I agree with the other reviewer, they acted as if the job was theirs and used interesting wording to make it seem as if I had to use them. The workers were nice but I’m not stupid. The office worker that scheduled appointments AND the guy that came out to measure for the estimate could NOT give me an answer on how I’d be able to sign with them before getting carpet pricing — they said I needed to sign before I got carpet quotes, but I told them I’m obviously not signing anything before I got the prices quotes. Catch-​22 and I’m not playing that game.

During one of our recent wrath-​of-​God deluges, we took about 3 – 5 inches in our basement. Called our insurance guy, and this was one of the companies that they recommended. OK, we went with it.
Three guys came out and loaded a bunch of dryers and fans into the basement. We get told that they’d remove the soaked stuff, haul it away, clean everything and all that would be left is a fresh scent. Two split and one stayed till 1 in the morning cutting out the lower part of our drywall from the basement to make sure there was no mold. The remaining guy estimates the job at 1500 or so. So far so good, I say let’s go with it.
Over the next week or so two guys showed up periodically to check the equipment and progress. They were unable to provide me with an estimate for where the tab was the several times I asked them. Eventually the machines were removed, and they handed my wife (who was home alone) a review sheet for the experience, and stood there and watched while waiting for her to do so. Two guys alone in the house with my family while I was gone. Think maybe that’ll skew the review?
Next some other guy comes out to estimate the cost of fixing up the basement again, with the presumption that he’s going to get the work. I smell an owner’s kid or something.
Here’s the net outcome of all this:
— in lieu of a fresh scent, what we got was a mostly destroyed (albeit dry) basement with a bunch of drywall torn out. The floor was still covered with gunk.
— the process of cutting out the drywall left a wet paste on everything… it actually looked better right after the flood.
— stuff was moved around so when the insurance adjuster came it was not clear what was on the floor during the flood and what was not
— when we got our 5K (yep, over 3 times the estimate) statement for what amounted to 4 – 5 hours of labor and running machinery, we noticed all sorts of little charges including «After hours» rate increases for the workers. When asked for an explanation I was told that this is what the insurance company makes them charge. Sweet Jesus.
A bit of advice… if this happens to you, take that money and buy some dehumidifiers, a wet dry vac, and a knife for drywall removal. You’ll do the same job at far less money. It is astounding that they can charge this much and not be able to give ballpark estimates, much less a running tab.