Mr Duct Heating & Air Conditioning

Be careful, they markup the prices for parts. There has to be a better local alternative.

We paid $ 119 to have a technician come out to troubleshoot our thermostats, he claims he figured out the issues and that it would be resolved by the door switch getting tightened or by changing out the thermostats. He also informed me that if we still had issues Mr Duct would come back out for NO additional cost. Well, we did both of what he suggested, and the issue was still not resolved. Well, apparently the technician lied to us, and Mr Duct does not stand behind their employees’ words. They WILL NOT come out again unless we pay. So basically they want to charge ANOTHER $ 119 troubleshoot fee, even though the initial troubleshoot service did not solve anything. When I spoke with Mr Duct about this whole issue they claim they are not responsible for what their employees say! Pretty much saying they’re just gonna keep our money for not doing anything. $ 119 dollars to solve NOTHING.
Mr Duct is a company that only cares about receiving money and not the guarantee of their customer’s satisfaction. Not only that, they don’t stand behind their technicians’ words, which, as a company, does not bode well for their employees. This whole issue was very very disappointing.
Edit: After a few days of talking with them we were able to reach a conclusion that satisfied us. As a result I have adjusted from 1 star to 3 stars. Jason who came out as the second technician was wonderful and thorough, which is how we would’ve liked the first technician to be, and we could have avoided all these issues. Thank you for the follow up.

Great Company! Called on a Monday and the technicians were out Tuesday afternoon to clean the dryer vent! Professional, timely and overall great performance. Call them when you need the dryer vent cleaned in your house!

Called to get a diagnosis on my broken air conditioner.
Service guy came out on a Friday and charged me $ 250 to add freon and replace the schrader valve… on Monday my air conditioner was broken again.
They did return on Monday (free of charge) to see what the problem was and told us we needed a new system for $ 3500.
I would have preferred to know on the front-​end that we needed a new system.
Customer service added stars to the rating! Service guy was friendly and not pushy. Received an email asking if I was satisfied.

Recently moved to a home that was a foreclosure. The previous owner had cats, dogs and a smoker. The bank cleaned, put new carpet and painted the whole house. Still there was a smell or taint of smoked animal in the home. Called Mr. Duct after my HVAC frIend told me to call Arrow HVAC in Lindenhurst. They wanted 900.00 for my home. Mr. Duct quoted me 750 and was there the next morning. The ducts were filthy. The home smells brand new now. Worth the money!

When I called to get an estimate, Mark And Tom educated and assured me that this would be the actual price with no up-​selling at time of appointment. They also offered phone book coupons and an additional discount that I was unaware of. The Team of Mario and Eddie were professional, thorough, polite and excellent. I had asked them about replacement UV bulbs for systems on my furnaces and the office was able to get two estimates from their suppliers, one estimate being lower than the other. I appreciated them going the extra mile about pricing. I phoned 3 other companies all who were much more expensive, would not budge on pricing and did not guarantee their price was actual vs. estimate. Also extra features at extra costs offered from other companies were not offered by Mr Duct as they were not necessary and were «fluff». I greatly appreciated their honesty. As The Team was in every nook and cranny of the house, the rate of theft was high BUT this team was hard working and honest and my home was in tact after the left just a lot better air quality!!! Thanks Mario, Eddie, Mark Tom and Mr. Duct1

I would recommend them to anyone. Their work is impeccable and service, top notch. I will definitely use them again!