DbY Invitations

The only redeeming quality about this company is that the invitations themselves were beautiful. I didn’t have any trouble designing or ordering the invitations when first meeting with Kasey, but problems started to arise when the invites were finished. There was delay in when they were supposed to be done, which she blamed on an employee ordering the wrong size envelopes. No problem, she added on a free return address printed on the envelope flaps. However, when the invitations finally were completed, she kept putting me off about when I could come pick them up. «Oh, I’ll get back to you in 10 days.» Two weeks would go by, then, «Oh, yes we’ll schedule a pick up time soon.» I wanted them early so that I would have plenty of time to address them, but she put me on the back burner because she thought I had «plenty of time» to get them out. But that wasn’t the worst of it.
I also ordered thank you notes, which were not ready when the invitations were. This was fine, as she wasn’t sure if I wanted to put a sentiment inside. I never heard another word from her as my wedding day came and then passed. A couple of weeks after the wedding, I emailed her to find out the status of the thank you notes. Kasey said she had expected me to reach out to her in August (the month of my wedding) to finalize the order info. As I was a little busy getting married in August, I didn’t, but she didn’t take the initiative to reach out to me! We finally got the order straightened out and she told me they would be ready in 10 days. A couple of weeks went by, and I was concerned because I again hadn’t heard a peep from her. I had my husband contact her only to find out she just expected us to show up 10 days later to pick them up! Without informing us that they were actually done!
I’ve completely washed my hands of her at this point, and we can’t get our money back. I finally went to Target and bought some beautiful thank you notes for $ 30 just so that I could be sure of getting them out in a reasonable amount of time. I already feel terrible that my thank you notes are going out so late. The work Kasey does is beautiful, but not worth the trouble and energy of dealing with her. Do yourself a favor and STAY AWAY!

Kasey takes her job very seriously and prides herself in getting the job done right, the first time around. Sometimes things go wrong, but it’s the recovery that really makes people/​businesses stand out. Our invitations had a minor imperfection and Kasey had no problem making them correct with a fast turnaround. She even offed to do some last minute adjustments that we requested free of charge. If you are looking for professional, hands on invitation experience, go see Kasey @ DBY!

I’m super confused as to why why there are any negative reviews about DBY. This place rocks and so does Kasey. She is the FIRST AND ONLY person I’ve worked with who didn’t try to upsell me. My dad and I went in there together to work on my wedding invitations and we had no idea what we were doing. The only help I could give her was that I like the look of white invitations and that we’re not interested in spending a lot of money. Not only did her estimate come in way below any others we had gotten from places like Paper Source and Papyrus, but she actually talked both of my parents OUT of spending additional money on our invites.
She’s professional, warm, funny, and incredibly knowledgeable. It took exactly two hours to design the invitation, and she helped every step of the way. She’s very aware of how wording comes across to your guests, and will not hesitate to give suggestions on how something should be conveyed.
This being said, you have to give Kasey some kind of starting point. DBY stands for Design By You. These are cookie cutter invitations that you order online. You actually sit down with her and design every single detail. Since I thought white invites looked sharp, she immediately showed me everything she had in the store. That’s all I came in with and she took it from there. My invitations came out even better than expected, and her turn-​around time was less than two weeks. She had the proof ready for me in 5 days. I’m so impressed with her and this whole experience. Kasey has a customer for life. I’m so grateful I found this place!!!
Erica

First, they have a great storefront in Schaumburg with really great examples of the work they do. Very impressive when you walk-​in. Kasey, the manager or owner has a very abrasive attitude. When I walked in, she first asked why I came alone and if I could make purchasing decisions without my fiancé present. I said I could but I wanted to get ideas. As we all know weddings are so expensive that we need to shop without making quick decisions — like many couples we are on a budget. She sat me down and asked what I wanted, I didn’t know what I wanted, I was disappointed with her attitude as I was hoping to come out of there with more ideas or feedback. She didn’t ask many questions, but when I told her our budget, she didn’t try to work with me, she said to go to wedding paper divas or continue to look online as they only do «custom» work. She came off very snooty about their work, and like the other (2) reviews on here, very condescending, and seemed annoyed that we were on a budget or that I didn’t know what I wanted. She continued to lecture me on time and money, and the cost of paper they use for wedding invitations. Toward the end of our «appointment», she said if I changed my mind to come back, then she walked to the back room of the store. I walked myself out.

We worked with Kasey for our wedding invitations, programs, table names, «guest book» and seating chart. Everything we received was beautiful and the guests raved about it all. We have both the seating chart and our guest sign page (complete with our own personal logo) displayed in our home. They are too pretty to stuff in a closet.

Future customers must be made aware of the owner of this company. Kasey was the most condescending rude woman I have ever met. We hired her company to print our invitations, personalized menus, wine bottle favors (that also served as place cards) and ceremony programs. We had 150 guests at the wedding. Our total cost for these services was about $ 4,000. INVITES: When we went to her shop to proof the invites she had my (now) husband last name spelled wrong. She brought out a new proof and the name was STILL spelled wrong. My mother advised her it was still incorrect and Kasey snapped «OK NAN! GOD!». Printed a new proof with the proper spelling. A week later we went to pick up the 100+ invites and sure enough, my husbands name was spelled wrong and all the other changes we requested were not done. Again, she snapped on us trying to say we approved the wrong proof. Luckily my mother and I are organized and put the signed copy in front of her face. Then she blamed her workers and said it would be corrected and ready for pick up the following Friday. The final (correct product) was very nice. PERSONALIZED MENUS: Turned out correct and nice with the exception of two guests she forgot to print for. WINE BOTTLE FAVORS: Were absolutely horrible! They were printed on standard AVERY labels and looked as though her printer was running out of ink. The proof I approved had the guest name in a thin script font. We received them with the names in a runny black bold. On top of that she forgot to make labels for two of our guests so we had to hand write in their names and table number on the blank copies she supplied. PROGRAMS: Turned out nice but she used a cheaper paper than what we paid for and never credited us back. We received the invites first and it was a complete nightmare leading up to getting the wine labels, programs and menus. When we finally got everything we were all completely done with Kasey and her disgusting attitude so we just signed off and walked out of the store with less than stellar product. When we got home and saw that she did not make labels or menus for two of our guests (lines 37 and 147 on the excel list) I emailed the excel list and asked her how she would correct the situation. She never responded. There were multiple times she had both my mother and me in tears with the way she spoke to us and literally bullied us around. I feel sorry for any future bride who has to deal with this woman!

I ordered my custom invitations from DBY Invitations for my 15^th anniversary vow renewal. We originally got married at city hall so this was our time for our dream wedding and it was was ‘dreamy’. Kasey was AWESOME! Everything was perfect, boxed invitations, place cards, and programs all beautifully coordinated. I would show you a picture if I could. My guest could not stop raving about the invitations, they were so beautiful that they did not want to break the seal to open the invitation. They did not want to return the RSVP card because they did not want to break up the set! (too funny). I recommend DBY for all of your stationary needs and events. The family was going through a rough time; however, despite this, Kasey still managed to complete the order and the finished product was flawless.
My only complaint was the slowness to respond; however, Kasey kept me updated with the current struggles that they were experiencing and I was understanding of the situation.
I would definitely recommend DBY!

Kasey was so awesome to work with. She took our ideas for our wedding invitations and made them reality. Our invitations were absolutley beautiful. We got so many compliments on our invations. She also helped us with our thank you cards and favor boxes that look like chivari chairs and doubled as placecard holders. They were done in the same paper as our wedding invites so everything color coordinated. Plus you can’t beat the price. I paid the same amount for custom designed invitations where I got to choose every detail that other brides paid for cheap looking cardboard invites out of a book. It is important to go one day and look around and figure out what you like and are looking for. I highly recommend them!

My fiancée and I decided to take a look at DbY and drove the 20 plus miles to visit their shop in Schaumburg.
Their wedding invitation selections on display are great and the shop owners are quite the experts in designing their invites.
However, after visiting the shop the second time we got a bit side tracked by Kasey’s demeanor once we started asking additional questions. We felt that she became a bit defensive and at times seemed to explain the process to us as if we were 5 year olds.
When I asked if they did letter press or offset printing she looked up with a look of disdain and proceeded to tell me that their shop only printed in «DIGITAL». I proceeded to continue to ask questions because as a bride to be, I want to make sure that I AM HAPPY with what I am going to purchase. Kasey seemed annoyed at times and after a few more questions and minutes which seemed eternal, my fiancée and I decided to politely leave.
We have decided to go with a custom invitation shop in Chicago, located in the trendy Ukranian village.
As for DbY, well we are not going to go back; although we were happy with the materials; we did not want our invites printed in digital– that is just our preference.
Kasey may be a very well versed individual in this line of business; however her reaction to our questions made us make a DASH for the door. Needless to say this time the customer was right.