Verizon

For starters, it is definitely worth driving somewhere else that does not have poor and extremely slow service. However, if you MUST go to this store, make sure you are prepare to pay about $ 4 (2 hours) of parking and most importantly, do not get Scott as your representative (especially if you are a minority).
Scott does not have the basic customer service skills he needs to do his job, such as introducing himself, welcoming you to the store and talking to you like are a paying customer. He served us twice and we gave him the benefit of the doubt the first time (because everyone has their bad days), but when he did the exact same thing the second time, we finally complained to his manager. Both times he walked away in the middle of everything to help another customer and did not even say anything. He was gone for 10 – 15 minutes and would never acknowledged the fact that we were still waiting for him to finish his job. We had to get the manager twice so we can finally get what we needed and get out, especially after initially waiting for about 20 minutes to get served. We were speaking to another customer about him, also a person of color, and he had the same complaints about him, especially how he would just walk away, assist someone else and never return. This is not only rude and unacceptable, but I cannot help but feel being discriminated against. I personally will not return to this store because it gives me almost the same headache Comcast does when I call their customer service line.
On the bright side, the managers are helpful and they do show that they care about you as a customer to their store and company. If you have any problems, definitely voice it. Also Xavier was exceptional – he is very knowledgeable, friendly, patient and understanding.

This place sucks. High pressure environment and people that do not know the products or services.
There is a sales tactic that is often tried to be covered up as «customer service» and this is called «stacking the door». Which is practiced here. It’s where sales people stand literally at the door and stop you when you come in and ask what they can help you with. Having taught sales techniques and consulting for a few years, I recognized this immediately. For the most part business no longer practice this as it’s frowned upon now.
If you want to just look at a phone you’ll be stopped by 2 people entering the door and constantly harassed by a sales person on the floor. This is a poor business practice and you should avoid this place.
The customer service hotline or online chat is far more helpful.

My experience in the store was great when I needed to preorder my iPhone 6s and they wanted to take my money/​sell me something. The representative promised that it would be to me by today (the day that is comes out) but, surprise… no iPhone came for me today.
I called this location to find out what the process was for shipping. The lady on the phone advised me that until I get an email, the phone hasn’t even shipped. (OK problem #1). I then said, can I cancel my order and just come in to get a phone? She responded «No, since I already preordered I cannot» (Problem #2). I asked her if she could pull up my information, she said no. (Problem # 3) I then asked her if they even have them in the store and she says «Due to privacy and confidentiality I cannot disclose that information.» (OK, I’m sorry… I have NEVER heard of this before… let me just think about this, I am supposed to interrupt my day, leave work, come to the store, and then find out that it was a waste of time because you don’t have what I am looking for… how does that make sense? How is this information private and confidential? I didn’t realize we were talking about highly sensitive information and data)
Instead of arguing with her, because obviously that wasn’t going to go anywhere since they already have my money and its a big secret as to what they do and do not have in stock, I politely said ok, thank you for your help and hung up.
The tone, her willingness to help, and her interest in customer service was TERRIBLE. I shouldn’t have expected more from Verizon, especially one in Baltimore city, but I just thought maybe for once I would be surprised.
Nope…thanks Verizon for continuously taking my money every month, over promising, and under delivering.

Honest salespeople, swift service, and comfortable places to sit while waiting for the old phone to transfer data to the new phone… or in our case, phone (s) and a tablet! :) Couldn’t be happier with the stellar service received at this Verizon location. Frederick was hands down the BEST salesperson I’ve ever had at Verizon, or with my other other carrier (for many years), US Cellular. Frederick was very knowledgeable, funny, and not the least bit pushy. He carved out a plan that was great for our family that tied together services and products that would make and keep everyone happy. We’ve found our home store in Baltimore… and I, for one, am grateful. Keep up the great work, Verizon! We LOVE you!!!

We went shopping for new phones, and had a great experience. We walked to the store through the beautiful city, and were waited on within 5 minutes of checking in. We left a few hours later very happy, and stocked up with lots of new electronics. I got my first tablet, and splurged on a keypad for it, and my wife gave me her phone upgrade, so I could get a new phone. Thank you love…
Robins son got a new phone too, and he loves it! Customer service was exceptional… at least 5 sales people on the floor, and all the staff were friendly.

Awesome, friendly location– the last time I went into a Verizon store in NYC i wanted to strangle the pushy salesman, here Sherise actually gave me solid advice and let me know what I was getting into with each option. Well done guys!

Outstanding service!
So, I was in a bad mood after struggling for over a week with a recently purchased phone that was not working properly. The employees at the Verizon Wireless on Fleet Street were amazing and turned my day around!
Solutions Specialist Veronica was very patient and listened as I complained about the issues I was having with my current phone. She was very knowledgeable and gave options as to which phone would work better for me. After looking at few cases on the wall Veronica was nice enough to bring out a large selection of colorful cases from the back room for me to choose from. She was nothing but friendly and helpful.
Solutions Specialist Christian was equally as wonderful. He was fast and efficient when setting up my new phone and transferring all of my contacts and applications. He even put on the case and screen protector for me so I wouldn’t have any annoying bubbles.
Solutions Manager Gimel took extra time to go through and set me up with the best plan for my budget, even when it got a little complicated. You can tell he really cares about his job and giving people the best deal. It is really hard to find someone who puts the costumer’s interest first like that in sales these days.
I really appreciate the amazing staff they have over at the Verizon Wireless on Fleet Street. Ask for Veronica, Christian or Gimel and they will definitely take care of you!

At least once a year I go into this store and give them a chance to take my business from AT&T
and for the 5−6^th straight they have failed because their wait time and service is so obscenely slow. When did all phone stores become the 7^th circle of hell?

The wait time at this location can be obscene. All I really wanted to do was purchase an accessory and ask a question about my phone and still ended up being here for all eternity. Honestly, I thought the Galaxy 7 was going to be released before I left. Furthermore, the representative who finally assisted me with my phone was barely helpful and wasn’t even clear about certain things, stating he’d have to ask his manager. I will probably try to limit my interactions with Verizon to phone and/​or online transactions, or at least think twice before returning to this location.

Worth the drive someone else. At most they have 1 staff member on the floor, everyone else working there is just walking around chatting.
Expect to wait at least 45min. I wasn’t the only customer who had to LEAVE the store to get a snack and come back because the wait was so long.
They do a very poor job of explaining and «answering» questions.
Good luck.

My phone was stolen. The first time I went to this store, the guy I spoke with was not helpful at all and basically told me that I had to pay full retail for a new phone and that was my only option. The next time I went there, I spoke with Kelian. He was finally able to help me! Totally on-​point, service was excellent and he found something that could work for me. If you go there, ask for him. Big difference from the other guy.

This seems to be a whole new Verizon store. The whole experience was exactly the opposite of previous visits. The service was attentive and on point. From the very moment of entering the store. They even opened the door for me on the way in and out. They were able to get me exactly what I wanted. All my questions were answered.
Ashley, the manager, and Sherice were awesome! It was the little touches that made their service excellent. Sherice even applied my newly bought screen cover to my upgraded phone. It was great!
If things continue like this experience I will definitely be coming back and recommending this store to everyone I know. I hope this has been a permanent change for the better! I will have to visit a couple more times before giving more stars.

I am very unhappy after many visits to this store. The most egregious was a disaster. It took hours to transition two old phones on the same plan to new phones. Because I had not backed up my iPhone photos, the lady helping me said she would do it wirelessly and hold the phone in the store for a few days to ensure I could retrieve them all before it got traded in. You know where this is going, right? Only a fraction of the photos transferred over, and when I went back to ask about it the next day, they had shipped the phone out, which means there was no way to ever retrieve them. I do not trust their competency AT ALL, and I lost years of photos taken on my phone.

Utterly disgusted with the service I received here ! I walked in the store on a weekday at 6:10pm to purchase a new phone and a 2 yr contract. I already knew the phone I wanted. I was greeted by VERONICA and asked to wait for a representative. I was not waited on until 6:48pm. I waited to be serviced for over 30 mins !? The store was not busy and even the MANAGER GREGG bypassed me to assist another customer who came in after me.
Finally, VERONICA (the greeter), came to assist me and I was very pleased. UNTIL, I found out she did NOT know what she was doing:
1. She ran my credit it was approved. She made a mistake and ran it for two lines instead of one– and attempted to run my credit twice !!! I said absolutely not, and she then had to go ask another rep to help her. But she was just going to keep running my credit again and again.
2. She had trouble with the whole process of porting my phone number to a new phone. She again had to ask other reps to help. This resulted in me waiting for over 2 hours !!!
I walked into the Verizon store at 6:10pm due to their lack of proper customer service and skills I did not leave until after the store CLOSED at 8:21pm.
When I asked if they could throw in a complimentary case for my 2 hour wait time, VERONICA told me her manager GREGG said no «because i only waited for 35 mins». Meanwhile, when other customers who walked in with a complain who were older and of another race, he seemed to be overly accommodating. As for my request, i would have accepted a simple no. But, when Veronica said he said I only waited for 30 mins– THAT WAS A COMPLETE LIE. I WAITED FOR OVER 30 MINS TO BE SERVICED. AND THEN BECAUSE OF HIS EMPLOYEES INCOMPETENCE AND DISORGANIZATION I THEN WAITED 2 HOURS PLUS FOR A SIMPLE 15 MIN JOB.
I did not expect this from a store in the harbor. I live in Canton and this is the closest VERIZON. I refuse to go back to this particular store. Horrible service.
DON’T WASTE YOUR TIME
* I guess I should have read the reviews prior to coming…

Oh man, oh man, where to start? No, I don’t think I can go over all of my issues with Verizon here. Let me just say a word of warning — go there when you have plenty of time, you are rested and relaxed. Otherwise you might leave as a ticking bomb — very frustrating experience.

I needed an upgrade and since Verizon is trying to take away my unlimited data plan, I had to pay full retail for my new device. I bought the phone online and scheduled in-​store pickup to avoid the frustration that is dealing with Verizon employees on any level.
Well, that didn’t work. They threw me in the pen with everyone else. I was ignored and dismissed when I tried to explain that I was just picking up a purchase and didn’t need anyone’s assistance. If you think Verizon corporate customer service is bad, wait until you get a load of their personal touch.
After 15 minutes, I approached someone who was standing around doing nothing and explained my situation again. He claimed to be the manager, but refused to help, saying I have to wait for a salesperson. I didn’t need anyone to sell me anything. I already had a receipt for my purchase, I just needed someone to give me the phone.
After 15 more minutes went by, I went back to the «manager», who moved behind the desk to continue not working. I explained that I bought the phone online to avoid this, I just needed to pickup the phone and that as the manager, he certainly had the ability to help me. He would not budge.
Then a young woman came in. He immediately went over to her and had no problem helping her without requiring her to wait or sign in. In fact, he was happy to help her before 4 or 5 other customers who were waiting with me for up to a half hour.
Expect 5 star service if the manager wants to hit it, 0 star service if you’re anyone else. Sure, when you call in to corporate customer service, they suck, too. But at least you aren’t put into a queue without regard for how much the representative wants to sleep with you.

Don’t waste your time in this store. There’s a new face who is unwilling to help or answer questions every time I come in here. I have never once been greeted with a smile or a friendly face, just a look of boredom or as if I am bothering them. Why do I keep coming back and why should Verizon HQ take notice of this shop? Because they are located in a growing part of baltimore where plenty of young professionals work. Also, they are across the street from an AT&T and I’m not afraid to switch. As it is, I ended up purchasing $ 400 worth of Apple products directly from Apple today. I have no reason to ever set foot in here again.

Nov 19, 2013 – Everyone in this store is infuriating. I walked in knowing exactly what I wanted – a PHONE. Ashley was very helpful in trying to sell me a tablet, which she was incapable of operating. She had trouble turning it on, opening aps, demonstrating features – all of which is pointless since I needed A PHONE. She then informed me I would be losing my unlimited data because I was being forced to change plans. I have had this plan thru my last two phone changes. She was unable to give me reasoning behind this forced conversion. She, and other members of the team gave me very confusing and conflicting options to my new data restrictions. Eventually, two hours later, I was able to get the new phone in hand and left, without orientation to the features.
Dec 10, 2013 – The store manager, Chris Schaffer, calls to discuss the survey my husband filed. He asked about how the sale process went, and I relayed the information above. He didn’t even address it. He kept peddling the «shared data plan» over and over. He was seemed absent and rude – kept interrupting me to push the shared data plan. I was repeatedly asking about why my data was cut for this month when the billing cycle wasn’t complete. His responses were the same – Option 1.) «you should really think about the shared data» or Option 2.) «it’s because of a feature change» I eventually was forced to continually get louder in order to talk over him. He told me the feature change caused them to pro-​rate my data usage for the month. I asked him if that meant my bill would also be pro-​rated. He informed me it would not, and was unable to see why I had a problem with this. He then recommended the shared data plan again. I informed him I was constrained with my data usage this month since it was pro-​rated and much less than my new plan allows. This seemed to be very hard for him to understand as well. Eventually he offered to pay for any overages, which I informed him wouldn’t be necessary since I was receiving many messages per day telling me how close I am to going over. I spent the month using other people’s phones, dragging my laptop around, and being underprepared to answer questions. I attempted to explain my inability to change my plan month to month based on my usage, but was unable to get a word in edgewise. I also told him there would be no overages because he conveniently called the day the billing cycle changed. He took this opportunity to remind me how much the shared data plan would benefit me, as he was attempting to look up my usage for last month (which he was unsuccessful). The best part of this entire conversation? I HAVE THE SHARED DATA PLAN.
I felt like he was just reading the same nonsense over and over from a script and not hearing a word I was saying. I wanted to change providers all together, but my husband was much more patient. I have no patience for ignorance and poor customer service, which is oozing from this establishment.

Worst Service! I went in today to buy a case for my phone. A case. Not a new phone, not upgrade my phone, not anything crazy. A run of the mill case, I don’t need to contemplate over the glitter pink or the hello kitty– Give me the black one! Someone at the door signed me in and I waited, and waited. Behind all the people buying new phones and signing new contracts. Fifteen minutes I waited. Show me the cases, I will show you my money and will be on my way.
But alas– I ended up walking out because no one was willing to help me. I didnt even need help– But all the cases for my phone (a Samsung Galaxy 3) are kept behind the counter. Even the guy who it appears his only job is to stand by the door with an IPad and sign people in wasnt willing to take three minutes of his precious time to help me… Oh well… No case for me, and no good review for you Verizon.
I did however get a case from AT & T across the street. Not that I have a contract with them, but they were more than willing to help me and to take my money! Thanks AT & T… Your positive review is up next!

Incompetent or worse. My phone was having trouble charging. So I took it to Verizon so they could tell me if it was my wall charger or my phone. They claimed it was my phone. My cell phone is my only phone, so I quickly agreed to buy one of their «refurbished» phones for a lot of $$$. 10 minutes later, I had buyer’s remorse and tried to cancel my order. Their employees claimed that they couldn’t cancel it. Later, the manager tried to cancel it, but failed. I finally returned it after it was mailed to me.
The worst part: Once I finally bought a new phone, I tried to use the old wall charger (which works with all Droids — standard charger). The charger was broken! Not my old phone.
Cost: I wasn’t due for a discounted phone, so I had to pay hundreds out of pocket for the new phone, plus the cost for accessories (screen protectors, case, etc.), and the cost of a new wall charger (really the only thing I needed before).