AT&T

Worst customer service. I went there to get a new phone on warranty. One of the employees kept going on and on about his high school football «career» (who cares? Living in the past). I had lots of questions about what would happen to certain saved items (photos especially), and he got really angry and frustrated at me. He talked to me like I was an idiot as he listened to the NFL game in his Bluetooth earpiece. Piece of crap store. Never going back.

The customer service is quick, helpful, and fantastic! Being in a customer service oriented occupation myself, I seek out others who «get it’. Keenan gets it. We walked in just to ask questions about adding a line and getting a new phone and walked out new phone in hand and paying a lot less than I was expecting too. I made the switch from Verizon to AT&T and he said I didn’t even have to do a thing. They’d «break up with» them for me! Keenan was very knowledgeable and extremely helpful and now I can’t seem to get off this phone…

It’s official — the phone store has become the modern day DMV
What an absolute disaster, nearly an hour and a half to complete and upgrade transition that should have taken 5 – 10 minutes tops. I spent well over 45 minutes just waiting to talk to sales person. Just ridiculous.
The only thing more disgusting than the slow service was the other idiot customers. I swear to god some of them appeared to have never seen the Internet on a phone before or could even hope to comprehend to differences in the data plans + I’m 90% one guy was lecturing his son on the responsibility of having a cell phone for a solid 20 minutes during their transaction.
This location is consistently under staffed but at least when you FINALLY get to a person they know what they’re doing.

It was my first time coming to an AT&T store to purchase a phone in nearly 10 years and it will certainly be my last. The reason I gave one star is because the once I was seen the service was ok. When I first arrived there were 4 employees and a manager. The manager didn’t help anyone. He was simply walking around pretending to be busy or in the back. Two employees left within 15 minutes of my arrival leaving 2 associates and the lazy manager. One of the associates was having a conversation with the her customers about non-​work related things (keep in mind, the store is packed with people waiting) and the other associate was actually helping customers. It took me close to 9pm to be helped and the store closed at 8.
I came in to take advantage of the trade-​in program so, that I could get the new iphone 6. The associate said that I would be able to purchase the phone at home with the card so, I didn’t do it in store… plus, I was tired of waiting and my metered ran out nearly 10 mins prior. I tried to purchase online only to find out that I couldn’t. I called AT&T customer service the next morning only to find out that I had to go back to the store because the card they gave me didn’t have a VISA logo on it and that would be the only way I could purchase the phone. I’m livid! Not only do I have to go back to the store but the location is terrible and parking is nearly impossible to find.

CONDENSED REVIEW:
This place is the worst. My husband and I were duped out of $ 300 b/​c the sales associate was not forthright with information about our transaction.
Here’s the story:
My husband was up for an upgrade. He settled on a new Galaxy S3 for $ 199. He was trading in his iPhone 4 for $ 135. So, after all is said and done, he would be getting a new S3 for $ 64, right?
Christopher D. is the sales associate that was helping us, after wrapping up with my husband, he turned to me and said that I would be eligible for an early upgrade for about $ 50 more than my husband was paying for his. So, that would make my new S3 about $ 249, right? I was also going trading in my iPhone S4 for $ 204, making my new S3 around $ 45, right?
We go ahead and erase our iPhones, sign a new two year contract, and get ready to use our new S3 phones, now it’ time for check out…
So, $ 199 for hubby’s S3 — $ 135 hubby’s iPhone trade-​in + $ 249 my S3 — $ 204 for my iPhone trade-​in = $ 449?!? At this point you’re probably saying to yourself, «Hey, wait a minute! That doesn’t add up quite right! It should be about $ 110!» You would be correct. At NO point did the sales associate EVER say to us that the actual cost for MY phone would be $ 549, but with BOTH iPhones trade-​ins, would be about ‘$ 50 more than my husbands’.
tl;dr —
I never thought anything could suck and blow at the same time.

I hate coming in here! The parking to the store is non existent. Practically is either the garage or the street. Please remember that after 4pm they tow accross the street.
So, here is what I witnessed. I Entered, I was greeted right away, helped to put my name in the system. Employees helping, 3 people waiting. 3 what appeared to be managers or regional managers, chatting in the middle of the floor regarding the activities, I overheard the casual peek hours etc etc. So, CUSTOMER SEVICE PEOPLE!!! If you have three customers waiting why don’t you send one of the managers that are casually chatting to help. Maybe because you do not give two squats about the customers’ time. Frankly unexcusable!!! Once helped all went smooth, I got my exchange and I was on my way. But the ridiculousness of watching managment sit back and not help! UNEXCUSABLE PEOPLE! I will not set foot into this joint again!

Excellent service. I exchanged my iPhone for a cheaper service. The staff member patiently showed my all the options and went through advantages and disadvantages of switching, etc. very good service. Unlike the service at the store at Pikesville, MD where an employee named «Paris» was extremely rude and pretty much told me that he was not interested in my business. I hope this sorry a*ss «Paris» guy is sent to a customer service class.

I enjoy this store, it really comes from the customer service i have gotten every time I come in. Everyone in here seems to know what their doing and is very knowledgeable about their current and future products.
Store is very clean and well stocked, they always seem to have whatever gadget I came in looking for, I highly recommend going here, even though it seemingly is the only store in the whole city!