The Atrium Apartments

Nice apartment but the employees in it make it difficult to live here. It’s already rounds and filled with drug related activities. The parking policy of 150 a month is just WOW

Hopefully I can change my rating from a one after I’ve resided in this community for longer than a couple of weeks.
Move in experience– HORRIBLE. I was told to set up an appointment for a freight elevator. afterwards was contacted by management telling me my apartment wasn’t going to be ready until 4:30pm after making arrangements to move earlier that morning. Later I found out the freight elevator stops running after 4ish (the only way you’re suppose to move your belongings) I had already paid the pro rated amount for that day and I couldn’t even move anything in my apartment. My bed was scheduled to arrive that day and I couldn’t cancel because it was already in route. When my bed arrived I was told to tell the guy to bring it in through the front. The new guy M (can’t remember is first name) opened the freight elevator for me to get my bed in my apartment.
First week-​HVAC stopped working. I had to put a maintenance request in for that. Dishwasher had water in it. still does (haven’t submitted a maintenance request for that) light in closet is blown… Still is (haven’t submitted a maintenance request for that).
Rent– the account number provided on the welcome packet wouldn’t let me set up my online payments. I went to the desk twice trying to gain access to my account via
. The flyer in the packet promotes multiple ways to pay your rent. When contacting the front office no one could help. I was told to contact the third party that apparently hand wrote my account number on the flyer. I was also told to go to the Rite Aid conveniently located beside the apartment to get a money order… I did. They only except cash for money orders. The ATM machine max is $ 500. Worst couple of weeks EVER! The on campus housing in college were more organized than this. I had such high expectations for this property, it’s a bummer they can’t live up to Southern Management’s mission for their residents.

Allows cats but not small dogs?! Are you kidding me? What a terrible idea. 1) You automatically segment a LARGE majority of your market by not allowing three HUGE groups of people: A) Those who don’t like any pets at all, B) Those who don’t like cats or are allergic, and C) Those who have small dogs. I don’t understand the logic whatsoever. Put a weight/​breed/​or age restriction on dogs if you want but you are really shooting yourself in the foot here with this policy.

I’ve lived here for over four and a half years. I’m in the process of moving out. Provided that goes smoothly I think 3 stars is appropriate.
Pros: proximity to downtown job, connected parking garage (another $ 110/​month or so), utilities included in rent, ability to control heat/​AC, nice looking loft apt, convenient front desk services (dry cleaning, package delivery, access to apt for movers or guests, etc.). It truly is low maintenance, clutter free living. The front desk folks are friendly and helpful.
Cons: the neighborhood is sketchy, but no one ever bothered me and it never felt dangerous. There are no amenities nearby however, and the immediate area is filthy and rat infested… Seriously. The management staff can be confrontational. I never had a problem with them but I can see how one might. The gym is a joke.
My gut feeling however is there are apartments within a three block radius that are probably better. Alas, I didn’t feel like moving again, so this isn’t a well vetted hunch. I recommend all interested in the Atrium to check out Redwood, Avalon and Centerpoint before deciding on Atrium.

RENTER BEWARE! The leasing staff will be very kind and sweet when you tour the building initially, never expect this kind of service once you’ve moved in. The management staff never responds to a first e-​mail, and only responds once you get mean.
I move out in less than a month and requested to be present during the inspection in hopes of asking for touch up paint and knowing what needed to be cleaned/​fixed to ensure I received my full deposit back. Not only was I not present, they entered my apartment without zero notice. And now that I’m attempting to contact them for even a list of things that need to be repaired i can’t get a single response, hopefully e-​mailing everyone and their mother might prove more successful.
Also keep in mind parking is far from ideal. At $ 100 a month in addition to your rent you must also pay for ANY visitors. Parking is also a hike to your apartment, but maybe I’m just not used to city living.
I also received notice a month ago that rents would be increasing. The effective date of the rate hike was slated for after my move out. They lack the attention to detail to honor your lease agreement and the agreed rate, unless you try to break your lease to move for work.
Be prepared to clean flyers from your door on a regular notice or have your coming and going broadcasted to all your neighbors. SAFETY RISK!!!
I’m counting down to get out of this place!

The Atrium is owned by Southern Management (same as The Standard and other buildings around the city). My friends live at the Atrium and I bought furniture from a guy that lived at the Atrium.
Pros: Very clean interior, has a gym, and utilities are included. The staff are friendly! The even know the tenants’ guests names and they definitely are an affable group of people. The freight elevator is very convenient for moving people in or out. Sometimes this building has parties with lots of free food. I went to the holiday party and there was a TON of yummy food and raffle prizes. If something needs to be fixed, the staff is attentive and will fix things promptly. A unit facing the center of the building is super quiet.
Cons: The neighborhood is not so good. This is the major downside to living here. It is juxtaposed right next to Lexington Market which is known for it’s shady dealings. Walking on Howard St is not really safe at night. There have been shootings and stabbings within a few blocks of here.
Overall, the building itself is great but the neighborhood is sketch.

Can I give zero stars? Because if I could I would. In fact, can I give this place negative five stars? I wish I could. That is how strongly I feel about warning people NOT TO RENT HERE. Now, I have to say, I lived there for four and a half years and even though the building is located in Dante’s seventh level of hell it was an OK place to live for the most part. Lived there so long due to its proximity to work. Most of the staff are nice but the property manager and the management company are horrible. I would say any apartment building not run by Southern Management is the way to go.
Here is the reason. After paying $ 54,000 (54 months at $ 1000 per month) in rent and always on time they decided to hit me with a bill for $ 219 a few days after move out. The bill had a few «erroneous charges» that «slipped into the bill» and were taken off after I complained so it was lowered to $ 115. Now, that $ 115 charge was for cleaning a stove and new «drip pans.» I know $ 115 is not a lot of money when speaking about rent but that is the point. If a company lets someone walk away unhappy but they get their $ 115 that is a win for them. They nickel and dimed us out the door. We gave them over $ 54 000 in rent but that was not enough and they demand their $ 115 for cleaning a stove and drip pans.
So if you are looking for a fair company, that is flexible and reasonable do NOT rent with Southern Management. Now that I am in a new buildling I realize how much more I could have gotten for my money and on top of that how a management company should treat their tenants. Southern management talks a good customer service game but unfortunately that is all it is talk. The building is in a horrible location, the apartments need to be renovated, the management company is a faceless, soulless money grubbing entity and their «amenities» remind me more of a jailhouse then a «luxury» apartment building.