39 West Lexington

I’m a current resident, if your looking for a great walk score… safety and courteous staff members 39 West Lexington is the place to be. From location to the inner harbor to positioning to bus lines and light rail. It’s a great feeling coming home every night to this location, come on by you won’t be dissapointed!

The management of the apartment is the most irresponsible one i have ever seen.
First, they are very unprofessional on handling the paper work. The print-​out application and lease are full of typos. We corrected once, the second time we were about to sign, the typos were still there!
Second, we signed up for one type of layout, the day we picked up the key, we realized they gave up the wrong apartment! It ended up 200 sq ft less. Then we were told to move to the «correct» apartment one month later, they will hire movers to help us move the furniture. Later, they decided not to help hire the mover but asking us to pay out of pocket first, and get reimbursement. Of course, they reimbursement took a few back-​and-​forth to confirm, to call, then call again, finally, the manager said the check would arrive on the following Friday. IT DID NOT!
Third, the loading dock is extremely high, it fits only the big moving truck. We were trying to move some small stuff from the front door, using the almost broken trolly. One of our stuff ended up falling and hit the wall, a small patch of paint came off. Then the manager of the apartment finally discussed about my reimbursement check and also told us to pay $ 840 to fix the paint. We happen to know a few contractors who do the interior painting and decorating, and asked about the estimate, we were told this type of work would go $ 40 – 80, while the manger is charging us $ 840!
So far we have moved in only about ONE month, and the experience is horrible. Do not live here or even try to move in if you have a job that keeps you busy.
The apartment per se is nice, utilities included saves you some trouble. There are certainly good side that attracted us to move in, but you really do not want to deal with the horrible management here!

Gorgeous building, wonderful apartments, love the amenities. Electricity and water is included (a plus), but no individual washers/​dryers (located on each floor, so not bad).
I love the concierge staff and maintenance staff — wonderful people who sincerely care about the residents, always answer any questions I may have, and always try to assist me in my requests.
What is making me move in August 2015 after having lived here for 2 years: this building is NOT non-​smoking. I have a neighbor who has been smoking inside their apartment consistently, the smoke comes into my apartment, management and corporate could care less. They tell me a tenant has rights to smoke in their apartment, etc., even when I cite the portions of the lease affecting my ability to live comfortably in my apartment. This has all been made aware to the property manager, his assistant, corporate, and the leasing staff at 39 W. Lexington on several occasions about every month since late August 2014/​early September 2014.
To credit 39 W. Lexington and Southern Management, it seems that they have tried to solve the issue of smoke coming into my apartment by sealing the walls, but that doesn’t help. I have been offered to switch apartments but with only a few months left on my lease, that doesn’t seem very efficient or practical. I also could not be guaranteed to live next to non-​smokers without downsizing to the one apartment plan that has no neighbors.
In addition, I have complained numerous times about excessively loud neighbors (yelling, singing, and pounding walls at 3 a.m.), who happen to also be the ones whose smoke comes into my apartment. When I complain via email, my property manager now doesn’t respond to my emails for more than 48 hours, doesn’t apologize when I say I’m disappointed in the more-​than-​48-​hours response, and genuinely doesn’t seem to care.
Other slips: when I moved in in August 2013, I was charged TWICE for two different apartments. The money could not go back to my bank account. Instead, I had to wait for a check. I also added that I wanted to be notified before any work was done on my apartment when I moved in — no one notified me the first time work was performed in my apartment and I promptly went to the staff to complain. The new property manager’s assistant was also rude to me in-​person a few times.
It’s a shame that I have to move, but I know that I can find property managers and leasing staff who care more about their residents for the amount of money I pay (it ain’t cheap). I hope management changes for the better of the residents in the future.

Lived here for a year, enjoyed it for the most part. I recently had to move out because I wanted a 2-​BR and none were available… and also because a security breach that left me feeling unsafe and unhappy, detailed at the end…
Pros:
+ gorgeous apartments
+ stainless steel appliances
+ some of the staff is great (hit or miss with customer service/​personalities/​punctuality in email communication)
+ quick responses in terms of front desk and maintenance customer service
Cons:
— as great as the individual staff members were, 39 is poorly managed
— not as secure as I’d like for the high rent prices, which is not cheap (i.e. spare keys too visible and accessible)
— the «limo» service is really difficult to catch, has improved lately (summer 2014)
— the four luggage carts are always missing because people don’t return them after using them, and 39 does nothing about it (had to go on a wild cart chase when I had pre-​reserved the loading dock)
— the area of the city seems more or less abandoned on evenings and weekends
Parking: no decent monthly parking options — best bet is the Park Charles parking garage (well managed), or maybe even the Sheraton Hotel’s garage. definitely would NOT recommend Edson (very unprofessional)
Security Breach Incident:
Ultimately, what made me leave was that another resident who lived right below me accidentally got off on the wrong floor and used his own key on my locked door — it worked; I and 39 staff verified that the key used to enter my apartment was indeed the other resident’s (who lived right below me) and that it worked on my lock.
Maintenance and the Concierge responded quickly and replaced my lock the night of the incident and installed a chain lock for me, but the Property Manager was not very apologetic about the incident and took it more lightly than I’d expected. I hope they learned from the incident and improve in the future.

Just moved out of 39 west lexington last week to be closer to my family. I have to say, it is a fantastic place to live. The apartments are beautiful, the views out of the huge windows are great, the club room gives you a nice place to throw a party, and the staff is just the best. Lydia and Steven in leasing, Sequoia and Craig the concierges, and Judson and Michelle in property management all bent over backwards to help me out when I had some issues arise necessitating my move. This is my first review, and they’ve earned it.

Only a FEW place actually have luxury when they say «Luxury Apartments». West Lexington is one of the best luxury apartments in Baltimore. Reasons why: Utilities included in the rent, 24 hour concierge service (they wear business clothes and NOT just so joker who needed a part time job), the BEST entertainment room in all of Baltimore, Great staff who learn your name and talk to you every time they see you, limo service, YES a LIMO, and finally the beautiful apartments themselves. You have to seem them, they have marble countertops, Stainless Steel appliance and HUGE refrigerators :-)