Petfavors

I placed an order on their store’s online website. Promptly after placing the order, I received an email notifying me that the item I had ordered was out of stock until the end of this month. Naturally I followed up on the status of my order and I was notified that they were having a hard time getting in touch with the manufacturer let alone an answer from them but they did have the item I wanted in another color, or I could choose another product or I could cancel. I appreciated their honesty and willingness to provide me with alternative options if I wanted. I settled to have the item in another color and within an hour, I received both a phonecall, email and followup email with shipment tracking. Customer service is surperior! Debbie, who handled my order was so positive and upbeat, willing to fulfill my requests, communicated in a great and timely manner and I enjoyed working with her! Thank you Debbie!
This is a great store! Who doesn’t love to pamper their pup and you have the option of going in or ordering online. I highly recommend this business. If you are in the area, it’s worth a trip and if not, they have a great selection online and superfast shipping! Thank you so much Pet Favors!