PetSmart

This was not my favorite Petsmart ever. I stopped here to get the dogs a couple more chew bones that taste (to them) like wood. They had a lot of empty spots where toys were, and no wood chew bones. I wandered around for about 5 minutes, and the only people that said hi to me, and we chatted, were other customers. I got cat food because urinary tract cat food is limited where we can get it. All in all it just did not seem like the staff were excited to be there, much less have customers there. I will try it again another time… maybe it was just a bad day there.

I typically go to the Petsmart for cat food and crickets. Once in a while maybe an accessory or supplies.
THE GOOD…
–usually have what I need for my cats
–pre-​made crickets bags is a great idea
–e-​mail receipt option
–can bring your dog in
THE BAD…
–grooming staff lacks any kind of customer service… bunch of liars
–vet on-​site tried to con out of money
–if no crickets are pre-​bagged there is rarely anyone available to help
–cashier staff can be very patronizing and at times ignorant
–reptile supplies are overpriced
–they don’t carry Taste Of The Wild brand pet foods
Overall I go here cause I need crickets and special diet cat food. Expect the bare minimum.

Terrible attitude and service. The service person was impolite, and impatient. It took them 4 hours to groom our dog because they are taking more dogs than they can handle. Never getting back here and definitely filing an official complaint. I’ve been to other pet smart grooming and this one is exceptional in it’s bad service

I have not taken my pet to get groomed at this location before and I NEVER will again. The person grooming my dog must have been new. His haircut was choppy, his face was still dirty (and the people tried to tell me that his face was that way because it was a condition of the breed??? What??? Does that mean you still don’t clean it???), and I had to brush hair off of him for 30 minutes when I got home. Why am I brushing my dog to remove hair when I just paid a substantial amount of money to get him groomed??? Never again.

Love this petsmart. We have done 2 obedience classes there with our dog and have had great experiences. The trainer knows what she is doing and always remembers my dog. She even went in to pet my dog when we were having her nails clipped there and my dog was scared. She helped calm her down.
My Dog also loves it here, she runs in whenever we go buy.
Great staff!

I just spent 35 minutes waiting due to a power outage and computer errors! When lines opened up, the manager took people out of other lines ahead of me and kept asking me to wait. I waited for more that 15 minutes through this process. When I questioned the manager, he said he had no way of knowing who was waiting; though he’d been looking at my face for almost an hour! Terrible customer service! I will not shop at this location ever again, and I will boycott Petsmart for a LONG time!

I had a bad experience last year with the groomer named Angie. I didn’t realize my dogs bottom was not cleaned nor had it been shaved it was just left messy. When I got home I noticed he did not look clean & I immediately called Petsmart to share my findings & was greeted by Krissy a groomer also. Krissy was very kind & apologetic & requested I bring my dog back so she could personally take care of the issue. I was very happy with Krissy’s eagerness to help & I asked her would it be ok if I brought my dog back in 2 days because I had an appointment at Banfield & I didn’t want to do the running back in forth that day & she said sure. I arrived in 2 days after my dogs Banfield appointment & Krissy could not believe the condition my dogs bottom was left in. Krissy took my dog to the back gave him a mini-​bath cleaned & shaved his bottom, blow dryed him & she cleaned his whiskers because they were left a bit tangled also. I want to apologize to Krissy from the bottom of my heart because my review should have been prepared as soon as this wonderful service was provided. The care & kindness we received that day was overwhelming & it saved me making a report about Angie’s lack of care for my dog because this review would have been just 1 star had Krissy not stepped in to assist us.
My experience with Brandon who is also a groomer has always been wonderful & he has taken great care of my dog when he has groomed him also. Brandon is always knowledgeable when I call to make an appointment & his customer service skills warm my heart because he remembers me & always asks how I’ve been. If I have any special request or inquires about my dog Brandon makes sure I am taken care of with no problem at all. I can honestly say I look forward to making my dogs grooming appointment with Brandon because he always makes me laugh.
I had my dog groomed today & this is the longest my dog has ever gone without his 6 week bath so needless to say he was a bit scruffy. Well Laura groomed my dog today & I was so happy when I saw him because he was beautiful. Laura, took her time dematting his fur & he was a fluffy white fur ball again with sparkling white teeth. When my dog walked his hair was blowing in the wind & you could tell he had his confidence back after getting all the stink off… lol. I took about 20 pictures of him because he looked so great. I had to call Laura to thank her for such a wonderful job on my baby.
Please have your dogs groomed by Krissy, Brandon or Laura & you will not be disappointed. I would steer clear of Angie, hopefully it was just a bad day for her but I’m not willing to find out.

awful customer service. Not only did they sell me a cage that was missing parts, when I returned it they were extremely rude.

The staff is always helpful, and willing to answer questions. I’m always half I stopped in.

Stay clear of this grooming salon!!! Beware.

I don’t know why I keep trying this place… wait, I do. It’s because it’s conveniently located in an area where I do a lot of other errands. However, each time I go in, only to walk out 5 minutes later because they are out of stock on all of my needs, I shake my head and ask myself again why I go back. So that’s my big complaint. It’s a chain store so it’s clean, well-​lit, all the usual. But I don’t want to go all the way to the store to find out they’re out of my food, my litter, filters for my turtle tank, etc. If you are in the market for a Petsmart that’s never out of anything then see my review for Petsmart at Arundel Mills. I would highly recommend the latter to the former.

Awesome store with great customer service. I have 2 dogs, a 90 gallon aquarium, and a 14 year old tarantula. I buy products for all of my pets, so I am at the store quite often. The employees are always helpful and kind. Even if the store is very busy they always do their best to help you find what you need.

My husband and I have been bringing our chihuahua here for over a year. We have her nails cut and grinded regularly and have also had her teeth cleaned. We have always been very satisfied. Our dog has never yipped or cried during her nail service. Today however, my husband and I were at the register checking out and I heard loud yipping coming from the grooming room. Brandon, who was doing her nails, was sitting down with her on his lap while grinding. Which I have NEVER seen. Usually the service providers stand while she is placed on the table. He continued to do her nails, and she kept crying loudly and jerking away from him. Brandon also kept looking up as he noticed we were watching him at this point. Her nails were not grinded down well enough — they are still sharp and more jagged than they were to begin with. I’m extremely disappointed.