Green Wheels Van Lines

We recently moved within the state, Jose and his team arrived early and took time to pack and move our house. They made sure everything was safely packed and marked. They especially took great care not to ding the walls at the new house we moved into. They paced themselves well and had a good attitude. The total cost of moving was about the same as other quotes that I got. They were professional and had good customer service .
I waited about two weeks to write this review, after unpacking most of the things… Nothing was broken!!! I would definitely use them again.

So… definitely a mixed experience here. The quality of work was good, but because we were on an hourly system, the guys who were working were clearly taking their time to do things. I’ve seen movers who were working for a pre-​set amount, and those fellas were enthusiastic about getting things done, while the word that ran through my head with Green Wheels was «lollygagging» — not something in my regular vocabulary.
The thing was that we had pre-​packed almost everything — it was just boxes and bags. We’d donated a bunch of our furniture, and what was left shouldn’t have taken all that long. Yet we went from an estimated 5 hours to a solid 8, with a difference of $ 330…not to mention that the shrink wrapping was $ 12 per item, which wasn’t disclosed to me prior to it happening. I probably still would’ve approved it for most of those items, but it’s important to give people a choice, and I felt this was deceptive.
Furthermore, the foreman had me sign off on their completion before it was done — and had tried to get me to do it when they were in the picking up phase, as well. He also rounded up by 20 – 30 minutes in terms of time, since he told me they’d be finishing by 3 PM and put that in the paperwork, but in reality it was much closer to 2:30 PM when they were actually done.
Finally, and I don’t love throwing this out there, but the guy was a bit of a racist. As you can see by my profile picture, I am a chubby, white, bespectacled dude, and if you look at one of my photos, my wife is a lovely shade of brown. The movers were all Hispanic, for what it’s worth. Anyways, the truck shows up before I do, and the foreman gets annoyed and says to my wife, «The owner said his wife would be here.» Looking at her like she’s the help. That assumption isn’t cool — I recognize that our particular combination might be sort of rare, but acting/​speaking on prejudice isn’t good business or good manners.
As for the move itself, our stuff all got in place undamaged, they were painstakingly thorough. They made a stack of stuff in the storage area that will sit untouched until we have to move again, I’m sure. When we do, it won’t be with Green Wheels.
EDIT:
Very shortly after posting, I got a call from the owner of Green Wheels, who asked why I didn’t call during the moving day if there were problems. I said that I didn’t want to risk potential backlash, and that I understood why the guys moving things more slowly than necessary was a rational decision on their part, even if I didn’t like it. He said they’ll look into everything, talk to the crew, etc. Also he’s giving me a partial refund, $ 200, which I thought was very fair — and on top of that, he said I could leave up the review, that he wasn’t trying to buy his way out of any bad press, it was my experience and I posted it honestly so people would take it together with the experiences of others and reach their own decisions.
I’ve got to say, that’s a stand up move. Maybe I should’ve called them out on what they were doing, and called the office at the time, but the way he conducted himself here, I really respect that.

I recently did a short-​distance move using this company. Communication was great to set up a date and time. The price was perfect. I also received a call when the movers were about 30 minutes away. They work fast and are polite and courteous. I will continue to recommend them to anyone who asks. I do regret not having cash on me so I could offer the movers a tip. I will use their service again.

This was my first time hiring a moving company and they have set the bar HIGH! I’m a woman so of course I was concerned about my belongings being lifted properly with no scratches and I was in awe! John assisted me over the phone initially and was pleasant, confident and answered all of my questions. On the day of the move the dispatcher checked in with me twice to let me know the time frame and he had a very pleasant attitude over the phone. It gets better… The movers were able to show up early and they had ALL of my belongings out of my old place, packaged and taped safely and unpacked in my new place in under 3 hours. Only two movers made all of this possible! If you’re looking for professionalism at a reasonable cost, with amazing customer service — go ahead and book them today! It was refreshing not to stress and worry about lifting heavy items, the movers did it all for me. They were professional and didn’t damage ANY of my belongings. Thank you so much for making my move hassle free!

I have moved a lot after 10 years in the Navy, and used Greenwheels in 2013 the first time I needed to move after becoming a civilian. They were by far the best experience! Very communicative, on time, did everything they said they would. They stored everything while we were house hunting and delivered it immediately once we moved into our new home. We are now moving again and contacting them to move us this time as well. Their prices were also very reasonable. John was our dispatcher.

We used Green Wheels to downsize from a 6,000 sqft home to 3,000 sqft and had way more stuff than we thought but they still did it at the quoted prices which was almost half the other quotes I received. Steve and Jose from the Landover location were excellent, experienced movers who went out their way to help. They took my refrigerator apart to get it through the door. They came back and moved the pool table after the other company couldn’t do it. I had some extremely heavy furniture that had to go up stairs and they put it exactly where I wanted. If you use Green Wheels you will be happy. There are so many ripoff movers out there that will tell you anything just to get your money. Use Green Wheels!

So I get the courtesy call in the morning telling us an ETA of arrival.
At arrival things got a little shaky as he was telling us with how the estimate provided may or may not be high enough.
Throughout the actual move there was a lot of work and no play. The money we spent were being put to work!
My wife felt safe enough during the move process that I could leave to the new house and wait for other vendors to show up and service our house (ie. washer/​dryer delivery, comcast… etc etc)
At the end, the estimate was not too far off and was well worth the no frills move. I would do business with them again.

Moving from the ‘burbs to the city. Researched a number of movers. Green Wheels was one of the lower priced options. John was persistent in calling, and locking in a date. The crew arrived on time, were incredibly efficient, and very helpful.
Normally I write negative reviews. This one is a 5 Star positive.

They said it would take 5 hours, and it took them 13 hours. That’s not due to the commute, since it only took 20 minutes from Baltimore to Towson. We were supposed to be charged $ 700, but they ended up charging us $ 1,900. Supposedly they would pack our stuff for us, but instead they threw sheets of paper into drawers and we ended up packing most of the stuff ourselves. They used old, ratty boxes instead of reasonably well-​kept recycled boxes. To transport my dresser, they actually flipped it over with all of my things inside; they ended up splitting the entire side of my dresser. I’ve had a lot of moving experience, but this experience was so horrible, we’ve had trouble getting ourselves to move again because we’re terrified of going through a similar experience.

AAAAAAAMAZING! A++
We used them to unload our 2 bedroom 2 bath apt on the 3^rd floor in Baltimore city and a large storage unit into a rental truck for a long distance move. We asked for 4 guys.
These guys were on time to the minute… they worked so quickly and efficiently.
I must admit I’m literally the most crazy person ever when it comes to my stuff and I have seriously high end pieces of designer furniture (even though they are separately insured) I am über sensitive as to how they are handled.
These guys were so considerate and cautious with each piece, there was not a mark or bump on anything.
Honestly, I’ve never seen such smaller stature guys with such incredible strength too! My solid wood pieces weigh at least 450lbs and one guy alone manage to load it on a dolly and safely move it out.
Seriously I can’t say enough good things about these movers.
100% would recommend them!

After receiving a 7:00 pm from J Coast Movers, DON’T EVER USE that they would not be able to come the next day for our scheduled 11:00 am move I came across John and Green Wheels Moving. John was amazing from start to finish and assured me he would get the job done and he did! He confirmed the move the next morning at 7:45 as promised and his guys showed up 10 minutes early. They web professional, efficient and got the job done with no issues. They packed and unpacked everything that needed to be done with total efficiency and professionalism. I recommend Green Wheels unconditionally and love the fact that every time I called one of the numbers I was given (from coordinator, to dispatch to crew) somebody always picked up the phone. They turned what could have been a nightmare into a totally pleasant move!
Debbie
Washington, D.C.

Greenwheels was great! They worked with us over the phone to help us with different nuances with our move, and the moving team of Steve, Arturo and Eddie packed up everything for us and made it up from NC to NY incredibly quickly and efficiently. I would highly recommend them and use them again!

4 stars for the move itself, and 5 stars for fixing my desk and sofa better than new.
My wife and I went with Green Wheels because our friend recommended them and their price was half that of other movers. The actual move time was a couple hours longer than quoted (we did have a fair number of large items), which bumped up the final bill, but it still was a couple hundred dollars cheaper than the competition.
The movers were on time, professional, and efficient. They even saved us money by using our extra boxes to pack our glass dinning table and other items instead of renting their materials.
A couple days after the move, I noticed that the drawers to the desk were broken. So my wife called Green Wheels, and even though they told her that Ikea furniture typically is not covered, the company still sent someone to check out the problem.
Here is where the service went from very good to outstanding. Steve, who is one of the managers at Green Wheels, came to our home to see the desk. As we would soon find out, Steve is a genuine Mr. Fix, a real-​life MacGyver. He fixed not only the problem with the desk, but also an old issue with it from a previous move many years ago.
After being marveled at Steve’s abilities, I figured I would take advantage of this opportunity to ask him whether he could help me with a longstanding problem I had with my sofa. I wish I had video-​taped Steve’s ingenuity as he restored the sofa to better than brand new after spending over 90 minutes non-​stop.
Overall, my wife and I are satisfied with the high-​level of customer service and relatively fair price.

I would like to point out that my review was deleted originally… I posted a review in November 2013 and they probably have some sort of review screener with Unilocal.
Similar to Tara B, great experience with Sales initially, but move-​in was another story. I moved in October a little less than a mile away from my current residence from a 1 bedroom to a 2 bedroom apartment and, based on the original quote, i was given about $ 400 for 2 movers and a truck. It was a rainy day and the movers were almost 2 hours late, and they immediately began complaining about parking and how much «stuff I had to move». it took these people 8 HOURS. 8! To move a one bedroom apartment a third of a mile away. The main guy was constantly on his cell phone, despite my protests. We were charged for packing materials, an extra $ 50 for tape even though we had tape to provide. My most serious complaint though is that the movers lost items required to re-​assemble key pieces of furniture in the apartment, namely the bed, to which they explained «those parts aren’t necessary anyway».
I attempted to call the sales number and my sales rep and she said that her manager would call me back. I have called once a month now since the move, still no response from the owner. Our move ended up costing $ 800. Atrocious.

Dealing with John was extremely pleasant and smooth, the day of the move on the other hand was not quite so delightful.
I moved on a rainy Sunday in late July, and was in a bit of a pickle because I was by myself and had new tenants who wanted to move in the same day after I left. We had agreed on two movers for my one bedroom apt moving less than 1 mile away. The day of the move, movers were late and john called me to ask if it was alright if he sent a third guy out (said he wouldn’t charge me and they could get the job done faster etc) since there were already 3 guys with the truck from the last move, otherwise they would have to go drop one of them off which would further delay the whole move. I agreed because I was anxious to get going ASAP.
The men arrived I helped wrap the mattress, organized the boxes by where they needed to be placed in the truck (my parents were driving up to take some of the things with them since my new place is smaller).
Similar to Jill A’s review, one of the men (the one who wasn’t originally supposed to be there and spent half the time sitting around in the truck complaining) demanded that i pay $ 400 right then and there before they unloaded. I had been quoted $ 400 total (and had already paid $ 100 deposit) and 100/​hr was the rate. It had taken 1h45 min to load from my old place (which I knew was way longer than the unloading would take since some stuff wasn’t even moved upstairs — just into my parents’ uhaul, and I had been taping up boxes and tying up last minute loose ends) so I said I would pay $ 300 and if the job went over 4 hours I would pay the additional $ 100 then.
The man was horribly rude and mocked me, asked me if I had ever moved before and did I know how long it would take (yes I thought I did, and this was my third Move in 3 years) he then said «do you think we are animals? Why do you pack the book boxes so heavy?» I explained that I was by myself doing all the packing (and had literally arrived from California the day before from a family wedding) and I was sorry i didn’t split the load up from the book boxes. He actually made me cry and was incredibly aggressive and rude. Since it was Sunday their supervisor was hard to track down and finally when he did (after wasting 20+ mins) john confirmed that it was ok to pay 300 now and an extra 100 $ if the time went over.
By this time I was exhausted and upset not to mention wet and sweaty from the rain. My parents thankfully arrived soon after and stayed to help coordinate the movers at the new place while I drove to my old place to clean and pick up anything left behind, as the new tenants were already sitting outside waiting to start moving in.
Turns out I was right. It only took an 1hr 30 mins to finish moving into the new place, bringing the grand total time to around 3h50 mins thanks to the fighting and backlash from that man.
I’m glad I didn’t let him take advantage because I was a young girl alone and he thought he could squeeze and extra $ 100 out of me by bullying me and being rude.
I am moving again in a few weeks (literally down one flight of stairs) and need help with the larger furniture. One thing is for sure I will NOT be using this company again. Although the price was right he experience was awful, and made a stressful day even more difficult. To add injury to insult, my dining table got scratched during the move (which I didn’t see until much after they left).

Owner was super helpful in helping my company load our trailer when the prearranged help did not show up. Straight forward and got right to work! Thank you Steve for helping us in a pinch on Black Friday in the afternoon!!! You deserve the great reviews posted!

Been meaning to write this. Moved last October. First time using movers for the entire move (last time UHauled it with friends).
The service was awesome. I already recommended them to a friend who agreed that they were awesome.
The prices were more than fair. The service cost me less than the quoted amount… the only reason I exceeded the estimate is because I tipped very, very generously. Professional, polite, organized… I have nothing bad to say. Well, they did arrive an hour late. But they were coming from PG County to Baltimore County. But they more than made up for it by completely moving me very quickly.
Will definitely use again, and will continue to recommend to others.

After finishing unpacking everything, we discovered that several boxes went missing. I guess I know why they sent the other truck. Also, it is really sad to me that Unilocal would allow all of this company’s negative reviews to be filtered, which is paving the way for other people to get swindled by these criminals.

INCREDIBLE SERVICE!
From seeing the reviews on Unilocal!I took the chance and used Green Wheel Vans for my solo move from one home to the next. I can say that I would recommend this service to anyone moving.
The truck was huge, the 2 guys didn’t have any trouble carrying furniture and were SO CAREFUL with everything. They brought big boxes for consolidation with small items, and took care of the move seamlessly. Very nice people too!
They had my address, but followed me to the house once everything was packed up. I did not worry about them getting lost, etc.

John gave me a fast honest quote on the phone, and answered all my questions. the movers arrived early, prepared with tape, blankets, and everything that was needed. They moved with lighting speed, precision, and worked like my possessions were their own.
The movers asked questions, and were incredibly careful with my possessions. They even moved an arcade game, and some expensive one of a kind artwork.
amazing company, and great service would recommend to anyone, and will use them for future moves.
Doug from baltimore, MD