FedEx Office Print & Ship Center

Terrible customer service and high prices.
I’ll start by saying this was my first time going to FedEx to use them for office services and I hate that I was disappointed.
I stood in the lobby for approximately 5 minutes while 2 employees chatted casually with a customer who I’m assuming is a ‘regular’ at this location. One of the center employees finally looked up at me asking in a monotone voice «Do you need help?» Why yes, of course because I’m standing here at the counter looking at both of you is what I was thinking but I replied «Yes.» I then explained to her that I’d like to scan some paperwork and I asked about pricing (because FedEx customer Service doesn’t give pricing over the phone and each center has different rates) and she says that it’s 89 cents per page to scan and 45 cents a minute to use the computer! Unbelievable. Office Depot is 27 cents per page to scan and offers a friendlier, more office like environment. I won’t be returning here.

What is this place?
Simple task: I have a thumb drive, a few files to print and copy. Ask worker guy wandering around how to achieve this. He mumbles something I couldn’t understand and points to a group of people gathered around the main desk. Behind the desk, a woman on her cell phone. No one helping the crowds of people.
Decide to try the self-​service. Computer won’t read thumb drive. Whatever… I’ll download from my Dropbox. Try to print, doesn’t work. And in the meantime, their system has pinged my dropbox so many times it has logged me out saying I’m getting hacked. Total for this experience: $ 3.60.
Complete fail. Nothing printed. Nothing copied. No one helped, ever.

Quite possibly the worst customer service I have ever experienced. The woman working the front counter, Territa, was absolutely beyond rude and impatient and felt extremely bothered when I asked if could get 3 small presentations bounded after I waited a few minutes so she could finish whatever she was doing on her cell phone and proceeded to ask me to wait longer. Serious customer service training is in order here.

There were at least 3 employees working yet it was struggle to have more than a single employee helping customers. It was hard to communicate with 2 of these guys, an the third was impossible since she wouldn’t even come out from the back to help. It quickly escalated from 3 customers waiting, to 5, to more than 10. No one was getting served and it was unclear why. I still can’t figure out what I paid for insurance or if it would have been negligible to add more without much more cost.

Edwin is such a positive, wonderful associate at this location. I have visited this location several times over the past few months. At every visit, I see customers treat the staff here HORRIBLY. The staff are always friendly, and handle hostile customers well, but it is extraordinary to me that the staff can maintain their composure.
At my most recent visit, I watched Edwin interact with a young man who was outrageously rude to him. Edwin was cool as a cucumber and polite as could be, despite the young man’s atrocious attitude. It was amazing to watch him handle this volatile customer like a pro! He efficiently handled the long line of customers, and helped me with multiple projects. When I came back the next day to pick up my print order, Edwin remembered me by name, and remembered our conversation from the previous day. He thanked me, I paid for my order, and I left. Turns out I had left a part of my order at the store — Edwin called me almost immediately, relaying that he would make sure my order was safely set aside for whenever I was ready to come back and pick it up. What service!
Honestly, all of the employees at this location are really fantastic people; the fact that they maintain a professional and polite demeanor despite the horrible way customers treat them is astonishing. THANK YOU to all of the employees at the 11 S. Charles Street location — you’re the best!

Terrible quality products, terrible service!
I printed 6 large format (4ft x 6ft) posters from this location– these are pricey (about $ 180/​each). I went to pick them up and the lady behind the counter was clearly unpleased she had to do anything– slowly trudged away and came back with them about 10 minutes later. They were all a bit crumpled and creased, and two of them were printed at a significant slant, so they were virtually diagonal on the banner paper. They were supposed to give me a discount from a coupon (which an employee had verified the day before), and the lady behind the counter just sighed and said she couldn’t enter it in, she didn’t have the authority (hello, I already entered the coupon code in through the web submission of the order). Waste of a lot of money printing here– terrible quality and horrendous service (I’ve used FedEx Kinkos many times when I’ve traveled elsewhere for work and have always been happy with their service, this is beyond ridiculous!)

If they would focus on the task at hand, the results might improve. They never should have closed the shop on Charles Street. This shop should move to a better location. The shop at JHU is 10x better.

Edwin was excellent! He helped me pack my box… offered multiple shipping options and helped me get the best price. I have never had a better experience at a store like this. I would recommend this location to everyone. The staff all were very helpful to everyone that can on. Friendly and even knew people names. I’m visiting Baltimore on business so I needed to mail something home. I will recommend this to my office here for all shipping /​coping needs. Edwin will be the contact I leave them. Thanks for the great experience.
A.Lee

The worst, slowest FedEx office ever. I brought in 8 boxes, ground shipping, forms filled out and boxes taped. An hour later I’m still standing at the counter because this employee is incapable of measuring boxes and weighing them, and even though I explained one is going to one person and the rest are going to different person, he still did not understand. He made excuse that there were other packages ahead of me, when there were only 2 boxes he needed to scan. I can’t believe how slow this service was. So infuriatingly slow and arrogant.

The quality is good for what i’ve used for. Dued in about 1 hour. Thet do offer decent custoer service sometimes, once in a while you may have to wait for a little white of deal with an asshole. I may come back again for the servies provided. But not for the customer services.

This Fed Ex is the worst. The employees aren’t helpful, they’re rude. This is the closest Fed Ex to me so I have to suck it up and suffer through the unprofessionalism.

Unfortunate to see this store holds the FedEx and late Kinko’s brand at stake. A brand that is known worldwide to compliment and assist the most state of the art communication of all kinds, for all ages and all professions and personal interests. Yet tonight I experienced one of the laziest persons acting almost annoyed to simply answer my question instead continually mentioning and then repeating and then cutting off my question again stating their WEB ADDRESS where I could go and do what I needed myself instead of ask her to do her job and give me a minutes worth of information.
Personal human interaction is dwindling. I am one of the biggest users and advocates of technology, in fact it is rare I pick up the phone to ask a question I can derive from my electronic resources. When I do, I expect an honest answer or an honest «I don’t know but here’s how we can help». Instead I found myself spending 20 minutes (on the website without an option) to do something I KNOW from weekly experience with my cherished FedEx Office and Print Centers NATIONWIDE takes mere seconds with the help of a FedEx rep.
I am astonished. I have never looked up a FedEx Office and Print Center on Unilocal before now, but judging from previous experiences I read just after my phone call, I will continue to be more conscious to protect my professional reputation with a business that upholds their branded experience each and every time.
Long story short, my documents have been sent elsewhere so I will not meet this «customer service representative» in person. I just cannot take the chance.

This is ultimately the worst fedex ship center I’ve ever been to. The employees do not know how to troubleshoot and are every reluctant to even help. The woman at the ship desk was rude and inattentive. Questions had to be asked multiple times to get an answer other than «I’m not sure.» Spent an hour here to complete one task. Very frustrating.

Today I needed a print done and something delivered down the street. You could ask why this would deserve a 5 star review… Well… I am in San Francisco… The time sensitive delivery is in Baltimore The end of the day was coming and I needed something delivered yesterday! I had arranged for a courier service to pick up my items and deliver them 3 blocks away! Amy and the staff at Kinko’s/FEDEX went above and beyond and really helped me with my project today. I will be sure to make an appearance in this store and thank them personally when I visit Baltimore. I’ll be the crazy guy passing out free hugs. Apologies in advance!

Horrible service, under staffed. Training seems to be sub-​par. — I am not sure why they are so slow, it seems like they just do not care.

I came here to mail a large poster for work and I spoke to the woman working and she started helping me. She was moving quite slow, but I didn’t mind because I was the only one in there at the moment. However, people started coming in and standing in line waiting to be next. She seemed to be the only one working and it was around 9 am on a Monday morning. After looking at the poster I had, she grabbed a box, popped it open and put the poster inside, but then realized the box was too small. So she went to the back to try to find another box. Then another employee came out from the back and they started chit chatting and ignored the growing line behind me. The other employee went back into the other side and left the line of customers waiting.
The lady that was helping me came back with a bigger box and continued moving at the pace of a snail. If I would have walked into this location five minutes later, then I would have been in the long line waiting… and waiting. And I would be very mad. I was geting upset just how long it was taking this woman to get my package ready to be mailed! It might have been a little better if she was friendly, but she was very bland and not at all personable. When she was finally done, I hurried out of the store to my car to make sure there was no ticket since I decided not to pay for parking since I thought I would be in and out of there in no time. Luckily there was no ticket, but next time I think I will look for a different location when I need something mailed.

I was in a pinch and popped in here and was happy to find find a very tall, very helpful person that helped me get a document printed, signed and scanned.
The other employees did not seem like they were in a rush to help, but the person I worked with was just great!
And very tall!
Like — VERY tall.

If I could offer zero stars for this branch, this would be it. I work for a medical device company traveling all over the country in support of our trade show program and there’s a lot of times that we need to print up posters or collateral on the fly with a short turnaround time.
I got to Baltimore and found out that just that type of situation was occurring, so I submitted the print job to FedEx like I usually do, a few days before our show opened and was told by the local Baltimore office that they would have my job delivered to me prior to show opening.
Show opens, no posters. Day two: no posters. In the meantime, FedEx is just stringing me along telling me they had to outsource our job, it’s too large to handle, we’ll have everything delivered to you in a few hours… well, nothing was delivered. I had an event last night that I HAD to have my directional posters for as well as our symposium posters. I was told that I would have my posters by 6pm, for a 5:30 event… REALLY?
Thank goodness, with three hours to spare, I found Curry Printing on Google Maps, called and spoke with Danyell, emailed her the files and with an hour to spare before my evening event, I had the posters in hand! Now why can a small local print shop manage my job in an hour and a half, but a big corporation cannot?

I work across the street from this location and have been here many times for copies and faxes.
On one occasion I needed a particular cardboard card made for my military job (National Guard). I needed it to be a special color and format. The employee who helped me double checked with me on my order and got it exactly right. Quality control was excellent!

If your looking for free parking around this business you won’t find any unless you park illegally (which I did). So it’s better to walk if your in the area.
I made about 225 copies and printed a PowerPoint off my laptop in color; that was fairly easy. I was disappointed to not find paperclips, tap, whiteout, and the stuff you usually get to use at other Kinko locations. Besides that the place is well run. The staff are friendly and they will help you if you need. When I was there 4 employees were working.
One last thing, make sure you guard the copier your using. One individual came up and start going through my copies, I guess she thought they were hers from the printer? Another person came up and ejected my credit card and thought he could use the copier while papers were still in the tray. Not sure what they were thinking, just make sure you always have an eye on whatever machine your using.