BGE

Worst experience ever. The previous tenant moved out, and we put s transfer of service request in with bge. The power was shut off by request of the previous tenant with a balance on it. According to BGE that «flags» the home address. So here we are on a Friday at 3pm with no power. Calling BGE is a joke. They transfer you to 7 different «supervisors» who can only tell you the department that handles that is closed until Monday, and then it’s a 3 business day turn around to get the power back on.
So we have to wait 5 – 6 days to get power, all while their calling for snow tomorrow and I have 2 small children in the house. Oh and did I forget to mention one of my children has a pulmonary health issue and needs hourly nebulizers? The BGE’s representatives response? Go get a hotel. This is the most impersonal, rude, corrupt company I have EVER done business with. If there was another power company I would have already activated their services. BGE IS THE MOST HEARTLESS, MONEY HUNGRY COMPANY I HAVE EVER DONE BUSINESS WITH.

The worst service ever! They don’t care about the customer, they make mistakes and never take responsibility, and they cover up mistakes by trying to lie.
This is the problem with monopolies though, we have no choice but to deal with this terrible service because we have no where else to turn.
I just got to Baltimore not too long ago and I would consider moving away just to not have to deal with BGE! smh

BGE is an awful company to work with. Their website is confusing and difficult to navigate, their over the phone customer service is practically non existent, and the way they bill is just horrifying. Who sends you a bill the day before it is due? That’s why I switched over to E-​bills through my bank. Still, BGE manages to screw that up by combining the amounts of past bills with this one and trying to double bill you, all the while NEVER showing on the Bill itself where the extra cost came from. Eff you BGE for your shady business practices. BGE thinks that if solving a problem is too hard good people will simply give up and give in.

Baltimore Gas and Electric Company (BGE)
This company is not trust worthy when it comes to security deposits and billing issues. I have encounters (2) different issues with this company and they were unable to explain why the add charges placed on your account before the billing period ends and you have a zero balance. Please don’t let this company convince you to do a auto payment every month because you will be sorry, They stole part of my security deposit after (1) complete year, $ 210.00 with.24 cents in interest. The company tired to apply the entire amount to a zero balance but got caught when I called them to refund my deposit in full as agreed the year prior. BGE took it upon themselves to remove $ 74.00 out of the deposit and apply it to my pending June 15 bill that has not even been process, which I consider is theft and deception. When they were called on it the second time they stated that they didn’t see a problem because the money will be there for the next billing period. Beware of this company, they are making money the old fashion way. taking it while you are not looking.

Can’t figure out the billing and usage. This winter we lost power so many times– five days at one point. We had to get a hotel and lost all food in the refrigerator. They need to get it together but it’s like anything in Baltimore– don’t think that will happen too soon.

It is truly worth the hassle of finding and going with one of the secondary companies. There is so much that’s awful about BGE that it would truly take days to write this review. Everyone in Maryland knows they are awful. Enough said.

Fuzzy math on the billing, customer service reps from Neptune, service techs so disrespectful that a judge would give you a Medal of Honor for shooting them in the crotch-​nope, none of these things are as bad as the response times. True, the guys in the field bust their asses BUT BGE will always be unprepared for the next storm because they simply don’t hire enough people. Where does that money go?

I have lived in the BGE service territory my entire life (at many different addresses) and even though we have had some major storms over the years I have only experienced one power outage. I realize this may not be the norm, especially for those who live in rural areas, which is understandable. I have always been happy with the service.

Ok — no one really loooooves their energy company. I think it’s impossible with all the shifty billing practices, etc. However, I can say that BGE is more times than not fair, has an immediate response team in place in case of emergency.
Last night, I was über annoyed because the power in my neighborhood went out without explanation (no storm, no heatwave, just a regular, nice night). It wasn’t just a flicker either. We were without power for at least 15 minutes before I got annoyed and tweeted at the BGE handle. Within 30 seconds, someone responded via twitter with a link for where I could report the outage online. When I clicked on the link, the website had me type in my info and then gave an ETA about when the outage would be fixed. It was fixed a few minutes later, a full hour before they expected it to be. Good and good!
I was really impressed with their response time and receptiveness. You really can’t expect more.

UPDATE… They did it again. Another estimated bill with no rhyme or reason to what they are estimating to. If you look at LY the temperature for the month was exactly the same yet they estimated we used an additional 2000 kilowatts. REALLY. They are making money off of the estimated bills at the expense of the customers. If they cant read the bill then they should not charge us until they can. Maybe that would make them actually read the bills each month! Needles to say I got a $ 1200 PLUS bill I now have to pay.

If there was one thing I hated more than anything else in Baltimore from my time spent living there, it was BGE. From incorrect bills… to being put on hold for hours at a time… to rude customer service… to shady field employees… to service technicians who never showed up for appointments… to regular bill increases of over 20% per rate increase… BGE had it all, with some left over to spare. I was paying roughly $ 350 per month to BGE when I lived there… moved back to NY, now my electric bills are under $ 100 per month. I really don’t understand how absolutely fuxored the state of Maryland is that it has allowed BGE to become this unstoppable monolith of rampant greed and incompetency… but that’s pretty much Maryland in a nutshell for you.