Anderson Automotive Group

Recently have had the possibly worst experience with Anderson Automotive and won’t be back and most likely will be filing a complaint with the BBB. I purchased a used 2012 Ford Focus from Anderson. The first day I go to pick up the car, I was told the car was not available as of yet (mind you we made the appointment with them for this day and time) I was then told, I would need to complete my paperwork at their Timonium location (Mind I was never told this prior) drove all the way to their Timonium location and waited over an hour to sign on the dotted line! Then by it being so late, I wasn’t able to pick up the car till the next day. I get the car and gas tank is on E like dead. They give me a gas card for the gas station across the street, a card that only has $ 15 on it. Already this is the worst customer service ever!
Next the car has a ton of issues which it has had since I took it off the parking lot. Now less than 5 months later I have transmission issues. I call Anderson on 25^th street who quickly told me they do not have transmission techs and I would need to call their Timonium store. Timonium tells me they have no Ford service techs, so they only do basics on Fords (Oil Change, Tires) but nothing major. I said but you sold me a FORD. I have now had to take my car to an actual Ford Dealer vs. the dealer where I actually purchased my car. This entire time, I got a huge run-​around from Anderson. I do not recommend them in the slightest, they are not honest and could possibly sell you a good looking lemon! BEWARE!

Customer service was great and friendly, but overshadowed by terrible craftsmanship and repair work. My car was in for 8 days and someone else’s insurance was paying for it. I never saw the estimate and I asked about having a few non-​accident related dents fixed but that was never addressed. When I picked it up I was annoyed I wasn’t offered a chance to inspect my car before signing the bill.
After having it back a few days I hate it. They left the orange peel look in the painted and repaired area, which is the whole drivers side. This is from lazy painters and could have been fixed if anyone cared about my car.
The backseat was left dusty from the sanding and wasn’t vacuumed before returning it to me. Lazy.
They left black marks on the cloth around my dashboard from wiping it down with something. Again, lazy.
They left residual glue around the drivers side door knob. Lazy.
They will email you pictures each day, but one day I got a pic of the non– repaired side! Lazy.
I’m most annoyed my the orange peel that I have to look at every time I get in my car. Now I have to take it back and see how sincere they are and if they want to fix it.

I had a car accident and Anderson was near my home and highly recommended. After checking a recent review on Unilocal that was old, I was a little hesitant but decided to give them a go. The entire time working with them was professional, friendly and very timely. I am new to Baltimore and have found great people to work with. I even got dining recommendations from Sue. I can’t say enough about them. Give them a shout if you have a need. I hope you don’t but if you do this is the place to go.