A. J. Michaels Company

Saturday afternoon: Notice a leak in the basement of a property I manage. Called A.J. Michaels and scheduled an appointment for Monday. Was called day of asking if they could come early. You bet! Technician Brian (great guy) showed up and located a leak coming from the cast iron stack. He called the office and set a same day appointment for an estimator (Chris) who arrived on time (with a pre-​call to say he was on his way). He assessed the job, wrote up the estimate and left with no hard sell (I had to check with property owner). I got the okay and Chris came to my home to pick up the signed paperwork and deposit check. 40 minutes later, a plumber friend finally gets back with me saying he could do the job ASAP. I immediately called Chris who didn’t hesitate when I asked if I could back out of the contract, «sure, no problem.» Days later, the voided check and estimate were delivered by mail.
In today’s climate of «screw the customer at any cost», it is refreshing to find a company with integrity. I’ve used AJM in the past and will use them again. .. if my friend isn’t available, that is. :o)

Called this company to get an estimate. Representative arrives, assessed my unit. Never got the estimate. No follow up whatsoever. Glad I dodged the bucket beforehand …

The whole process was a breeze. From the sales person to the installation everyone we worked with was so polite and really went out of there way to accommodate all of our needs. The little things they made sure to cover was not even something we thought of. We would recommend to anyone.

No Show, Had appointment they didn’t show, I confirmed this morning I was told they would be in my house 11 – 4 well guess what no show I called office and goes to voicemail, wouldn’t recommend this company

I had AJ Michaels come and service my boiler and also come and fix my drain in my bath tub since it was not draining. These guys rock! I love them! They were early both times and fixed both things really well! I pretty much rely on these guys whenever I need something done! Love them!

Don’t bother contacting AJ Michaels, as the staff appear to be completely unaware of the information posted on their website.
I haven’t had hot water in two days, which isn’t going to fly much longer in a house with a newborn — between laundry, baths, showers, doing the dishes, etc. we use our fair share of hot water. Desperate for a place who will either bill or offer financing options, I thought I had struck gold when I found the AJ Michaels website.
It’s possible that my reading comprehension skills aren’t what they used to be, but I doubt it. This is what I found online today, and read aloud to the person with whom I spoke:
«Bank financing is available for all of our offered services and installations including plumbing, heating, air conditioning, and bathroom remodeling for up to 5 years. Water heaters and smaller service repairs can also be financed for 90 days same as cash or from 12 to 24 months depending upon the size of the job.»
When discussing the issue with the hot water heater with the woman who called me back (after I left a message with their answering service), she lost points on several accounts. First, by telling me it’s not possible that I have a gas hot water heater (really? but the pilot light went out!) because they don’t come in the size I told her I have (which is clearly posted on the hot water heater itself). Second, by telling me that they don’t offer any sort of financing at all on repairs under $ 1500. When I asked her about the 90 days same as cash financing available for hot water heater repairs, I was told «we don’t do that anymore.» I told her that I was reading that to her from the website and she changed her response to «oh, I had no idea we do that, I guess I’ll have to ask someone.»
She finally told me that she would have someone call me Monday morning to discuss. Awesome. I might like to take a shower at some point before then, as I am expected to look (and smell) like a professional at work, rather than like the population I serve.
AJ Michaels is only getting two stars on the off-​chance that they do decide to assist with financing with this repair. Otherwise, they’ll get a very reluctant single star!

I used AJ Michaels for my Heat Pump Replacement and I couldn’t be happier. My old system was a Ruud Heat Pump and it was failing. Even when it was working, the house was COLD in the winter with lukewarm coming out of the vents. They put in a new Carrier Infinity system and I can’t believe the difference!
We’ve lived in our house for 2 years and this is the first time we’ve been comfortable. There’s warm air coming out of all the vents! Also, our electric bill has been slashed because of the new high efficiency system.
The installer was great. He kept everything very neat in the basement. The Estimator that came out was very knowledgeable and explained everything to me in a way I could understand. This is definitely a company that takes pride in making sure the customer is happy before, during, and after the job is completed.
I would highly recommend them!!!