Menards

I recently shopped Menards for new stairs and various materials. The gentleman who helped me had the patience of a saint. He helped me get the materials down and we even laid out samples with the material of what my new stair rails and newel posts would look like so i could decide. I couldn’t be happier with the product and the customer service i received. I would highly recommend them for your project!

Can’t find help to save one’s life at this location-​after 10 minutes of searching, I finally found someone to assist me, he couldn’t locate what I needed for another 10 minutes. Well, the specific items I wanted were finally located, and I proceeded to the checkout lane. Now, mind all of you eager readers, I had grabbed the barcode sticker so I wouldn’t have to wait in line any longer than possible. Well, the barcode wouldn’t scan… so the product book was lugged out. After another 5 minutes of searching through the book, scanning multiple items to match my item, the checker had no clue how to proceed (I had asked that he just manually type in the barcode numbers). I snagged a manager, who had to run and confirm the barcode I had grabbed was the right one, and I finally broke free of this wretched retail hell.

I’m pretty sure Menards has an obnoxious jingle that I wanted to start with this review with but I can’t put my finger on it and googleing it is cheating. Compliment me if it comes to you…
I came into a Menards for the first time in my life when I was picking up some primer and pipes I needed for a project. I was pretty confused as I generally am when I enter a home improvement store but it wasn’t soooo bad. I was more perplexed by the sheer amount of random stuff they have here. Everything from patio furniture, novelty chip clips, to food. Seriously, I saw someone grocery shopping here.
I got everything I needed and even had an employee help me with an item. It was easier to find help then when I go to other home improvement stores which is nice. The best part? Buying Kettle Corn from the stand outside.

I was at Menards November 20 for three hours. John was fabulous.
Looking at vanities (a couple outsized and not available, unless special ordered). I can work with that.
Found a vanity for my basement bathroom. It was perfect and on sale. When John checked, he found the one on the floor was the only one available. I said I wanted it. He pulled it off the floor.
Two more vanities to go.
One a 60-​inch offset sink. I selected an oak pecan for Mbath. Won’t be in until December 22. I can live with that. Then the sink/​countertop. I selected a granite.
First floor powder room vanity. Black. 36 tall. Special order. It will be in December 21. I kept the sink, which I love.
Now, that I’m writing this — I picked up the basement bathroom vanity from Menard’s floor. He loaded it into the car.
Both special-​order vanities came in early — by about three days each. The reconstruction guys picked them up.
Dang, that worked! And I didn’t buy bacon.

I warn everyone I speak to about home improve mets to avoid Menarda at all costs! I placed three separate orders with Menards on one occasion and will never make he mistake to shop there again.
First order was delivered to the wrong address, when I called to ask where my order was, they insisted it had been delivered to my address and refused fault until I was able to track it down myself.
Second order I got a written up bid for, paid, and then was called the next day and told that I was quoted incorrectly and owed more money! I had already paid exactly what I had been told to pay! As a previous worker in retail, I have never ever called someone asking them to compensate my mistake!
Lastly, I had another order delivered and was told that they would call me 25 – 30 minutes ahead so that I could get to the property to meet them. They called the wrong number (called on home number when I had given cell as primary)… And when they called they said they would be there in 5 minutes! Hardly time to get there and quite far from the instructions I had been given previously.
I will not be shopping any further at Menards and would advise anyone against it, unless you can walk away with the product in hand that day. Prices were good, but not once you account for the hassle.

Menard’s is a cross between Lowe’s/Home Depot and Big Lots. It’s a home improvement store with a mix of everything else too. It has a small clothing area and even a few bizarre grocery items. They even had a pet department, where I found a new dog bowl for my fur-​baby.
The store is laid out weird, the flow of aisles changes thru out the store making it difficult to shop. However, I am sure it is an advantage of the cash registers. As you wonder thru the store looking for the one single item that you came in for, you find stupid items that you realize you can’t live without. I had no idea I needed duck tape with a cute little dog and dog bone on it, but I bought it. It’s so cute, I’ll probably never use it.
If you are a brand shopper, Menard’s may not be your store. The majority of the items sold here, were off brands that I was not familiar with. However, being off brand, the prices are very similar to Big Lots. Just be sure to check the quality before buying.
Shopping in winter, I was impressed with their patio furniture on display. When it’s closer to patio season, I’ll go back to see if they expand the selection.
Unique store with low prices and minimal customer service. You get what you pay for.
Why: Wanted the Menard’s experience
When: January 11, 2016

We needed to replace our roof and went to Menards looking for shingles. We were told that they could do a «roof top» delivery and charged us $ 113 for that plus $ 59 for delivery. We had our contractor meet the delivery truck so that he could take them off the lift. Well, turns out that they didn’t have the right equipment to to the roof top delivery, and the driver said we were the second ones that day that he was unable to fulfill the promise of the salesperson. He mentioned that Menard’s rents a shingle ladder that would help get the shingles up to the roof. Well, evidently not so! Nor does any rental place around here carry that. So now we are paying 4 guys-​probably a whole day of wages– to carry these up to the roof. Not happy with Menards! Maybe this is why they don’t sell many shingles. If we had realized all of this, we definitely would have purchased somewhere else! One other thing to mention… they did refund both delivery fees but that still won’t cover the costs to have our contractor meet the truck and to get these heavy things up on the roof.

I like Menards fine, but I haven’t had an experience here yet that would set the standards of anyone. No one working there knows much about how to help in the customer service department. I went in to rent a jackhammer and the girl at the counter was rude, I.e. No eye contact, no hello, didn’t stop what she was doing to ask what I needed, but without looking away from the computer screen, mumbled, ‘do you have a return?’ … No. This is the basic trend of the conversation. Almost insulting, but I don’t find insult in immaturity.
I’ve had the same blasé experience with most of the staff there when purchasing bricks and lumber. But, they had the better price at the time… So, they win.

If I could give a zero I would. Menards has the worst customer service I have ever experienced. I purchased a garage door last year and got a rebate check for $ 50. (Sounds great) I went back to the store 7 months later because I don’t live in the area and spent my rebate check plus $ 180 in cash. I visited the area again a few weeks later so I brought back 3 of the items I decided to return and they told me I could ONLY GET STORE CREDIT because I had a $ 50 rebate voucher and that would be getting back to me first vs my cash because they wanted me to spend the voucher even though I spent $ 180 in cash! I was completely livid and I will never never never never shop here again! I asked them how I would know about that at check out and asked why the cashier didn’t tell me when I was making a split payment purchase and he just shrugged his shoulders, the manager. I looked at the check out and it doesn’t say anywhere around there that I wouldn’t get my cash back. I don’t even see how this is legal!

My husband and I went to Menards, picked up a few things, and when we got home we realize that we needed to go back… this is not a few miles away but we needed a garden rake. We get there only to find that their inventory was wrong. They were to have 10 on hand but they were actually all out. Again this isn’t a short trip, well the Mgr of the dept went way beyond service, we walked out as a couple of very pleased customers. Thank you for your time Menards

Without a doubt the worst customer service experience in my life. The staff had no product knowledge. When given a SKU # it still took well over 45 minutes the find the product. Not to mention how incredibly rude they to one another (right in front of me) They were also condescending arrogant and downright offensive.
I was given incorrect information about payment and no help loading 9 ft fence posts in to my car. When brought to the attention of the manager I was was offered little sympathy or concern. As a frequent Lowes and Home Depot shppper I can say I have never been treated this way at either store. Lowes and Home Depot will continue to recieve my home improvent dollars as I will never step foot in Menards again.

As a DIY & contractor, I HATE Menards because they make it impossible to get what I need.
As a shopper not finding what I need, I end up buying stuff that I didn’t know I wanted… BUT it was a good buy. This is a time & financial negative that I can forgive, IF THEY HAD WHAT I NEEDED!
Menards = Marketing
They offer very little choices yet a selection of EVERYTHING like a «country store» in the center. Most of these items seem to be descent bulk buys to get you to shop here (loss leaders).
The problem is when I want hardware or cleaning supplies.
1. The employees have no idea where anything is & little to no experience.
2. The size & layout SUCKS. It seems to be a designed haphazard maze to get you to wonder around & shop. When trying to complete a project, wondering around shopping is not what I want to do.
3. I could forgive this IF marketing people were not the ones making the purchasing decisions for the store.
I can explain by using a bucket purchase.
(True story & parallels my locking nut to friend’s glass block experience here)
Most places that sell cleaning supplies have a cheap bucket for $ 4 – 8 & basically the same sturdy bucket for $ 7 – 15. (There are a few variations like size plus gray or red.)
Menards blows away the cheap price with one that cost $ 2. (Loss leader to advertise. It even has «Menards» name on it so I can advertise for them.)
Menards has a weird flexible oversized rubber bucket for $ 12. (Cool distraction to make you think they have EVERYTHING)
Plus, they have all sorts of other buckets…
However they do not carry the standard sturdy bucket most other cleaning supply places carry.
I have found that while Menards offers the cheap, the bizarre & a selection… The specific type of value item I am looking for is never here.
I wondered if it was me till I talked to another contractor & they brought up the same points.

After horrible experiences at other hardware stores, I tried out Menards out. This store is perfect! Staff is extremely helpful and go out of their way to help you. I was looking for and item, I looked for an employee. That employee answered my question and then walked me to the item.

I came in here looking for a canvas bag for my knitting/​crocheting. Huge huge store. Carpet in the entrance. So un-Lowe’s and un-​Home Depot. It’s a totally different big box hardware store. Sells just about everything. I mean everything. I have mixed feelings about this place. It’s a bit of a drive for me since I live in Arnold.

Three times now I viisited menards when I could not find items at home depot. The shelving section was extensive and they had the exact types of metal shelf support pegs that I needed while the one at home depot were over sized. They also had the exact type of door weather striping I needed to replace the worn out version on our back door. The one from menards was an exact match and very cheap. Home depot had a wider selection but more expensive and did not have the simple replacement version that matched my standard door. The buyers at menards seem to actually stock the items that I need while home depot has a lot of variety but never the type of simple replacement items that match what I need. Also the brick & paver selection in their garden area is much more extensive than home depot and being able to drive right up to the aisle and load my car was an unexpected bonus.

I agree with Lori A. More training in customer service is needed for the employees of the Ballwin store. I was there on Sunday, ⁷⁄₁₃ at 10:30 a.m. I wanted to purchase a storage bin for the patio. I finally found an employee to help me locate the boxed item. Since there were none on the shelf, he offered to go upstairs to find one. There was none upstaris and he offered to load up the floor sample on a dolly for me. On his way to get the dolly (which was just one section away) he was stopped by another customer who started asking him directions and questions. He stopped helping me and began showing the other customer what he asked about. He actually walked 3 rows away and totally ignored me and my daughter. I followed him down to the new section but was ignored. I walked out of the store without purchasing anything. A polite comment to the new customer would have been «I’ll be with you in one moment, I am helping this lady right now. Stay right here while I help her load her purchase then I an assit you.»

The Customer Service at the front Customer Service desk was very poor. I was in the store at 4:45 on Friday, 6/​27, to pick up already purchased items. More training and courtesy is needed.

The Home Depot and Wal-​Mart had a love child and named it Menards. You’ve got your usual home improvement products but with some of your everyday essentials too. And it’s HUGE! They have full size set ups of outdoor living spaces to give you some inspiration and overhead displays of deck railing and Playstar swingsets. They have a drive-​thru lumber yard and a really well organized garden center (here’s a sample of the different retaining wall stones and how it looks assembled on an endcap, and if you walk down the aisle, you’ll find pallets of what’s on display). And you can see that throughout — this place is clean, organized, and well-​lit — certainly not that dingy warehouse feel you get at a Lowe’s or Home Depot. It is brand new though, so I’ll be interested to see how it holds up over time. I didn’t see the issues with the parking lot that others have commented on, but I also went there later in the evening on a Wednesday. Not exactly your Saturday or Sunday morning crowding. Prices seemed competitive with the other big box stores.

This store is great and has everything! It is like a Home Depot or lowes but has things for the girls in your family to go look at and enjoy as well. Nice food selection and very friendly employees! Saw someone complaining about the small parking lot– it is a little smaller but it also JUST opened so you should expect it to be busy. They have great prices, love menards!

Attempted to get into the relatively small lot, cars backed up in both directions only to be showered with dirty water from the sprinkler system uselessly aimed straight up into the air. Fruitlessly looked for an open parking spot. Turned around and left. Nothing’s worth this much aggravation.
Back at home hand washing my truck AGAIN! Thanks MENARDS… for nothing!