Sprint Store

I just want to say out of all the Sprint customer service interaction we’ve recently had, by far Chris was exceptional. Thank you for your patience, positive nature and Sprint knowledge. We won’t go anywhere else now.

I’m sorry that I have to do this, but I don’t know if it’s Sprint itself or just today’s culture and lack of customer service as a whole.
Today after visiting my bank next door, I decided to drop in to inquire about internet plans since Sprint acquired the company I was with and I would no longer have service after next month.
While there I could clearly overhear what the supervisor on duty, Juliana, was saying to an upset customer and his friend who was also a customer. Juliana told the two men what was going on and for whatever reason why she couldn’t help them. The upset friend kept telling her his dissatisfaction with what she was saying and Juls, as she was called by one of her coworkers, proceeded to tell the friend that SHE was the manager, she later changed that title to supervisor when he asked to speak to THE STORE MANAGER. She told him that since he was interrupting her she was going to order him to step away or get out of the store while she explained the situation to his friend. She kept emphasizing the fact that she was the supervisor and that she would no longer help him because he kept interrupting her!
I was looking and gave a couple of faces because I thought the whole point of being in an industry that provides services to the public is to make them happy so they will continue to be customers so you can continue to have a place to employed!!!
Honestly I think Sprint DESPERATELY needs a training course in handling conflicts and dissatisfied customers because the situation could have been handled so much better. They also need to be mindful who can hear what they are saying to people because it wasn’t a good look or feeling while I was in the store. Granted, I didn’t hear the entire situation, but the way Juliana was speaking to him was making me upset. I must say he was much cooler than I would have been if somebody spoke to me the way Juliana spoke to him.
The only good thing I can say is Josh was very informative and went out of his way to give me the information I needed on the internet plans that I was looking for. If I decide to go with Sprint for internet service I will DEFINITELY come back to him!

Sprint has been making a lot of changes, that I feel are not showing customers WHY they should remain loyal to Sprint. I feel Sprint is following other companies and ONLY trying to make a profit at the Customer’s expense. Instead of pushing the status quo in the wireless industry, and looking out for the customers. Whom I might add, by remaining with Sprint, keep them in business. Recently my phone died and I was in need of a new one. I was dead set against financing a phone, and did consider leaving Sprint, after being a loyal customer for over five years. JULIANA ROCHA of the Baldwin Park, Ca store, went above and beyond to make me feel comfortable and answered all questions and concerns. I felt I was a person and not just another «sale». The corporate industry is desperately in need of more people like Julie and the team at The Baldwin Park Ca Sprint Store.

Horrible service! The workers have very poor customer service! Save u’r gas and avoid going to the Sprint Store in Baldwin Park!

I was looking for a new phone and called this sprint. Julie answered and was extremely helpful. The phone my husband wanted needed to be ordered. She later followed up and scheduled an appointment for me and my husband. We came in a couple days later and renewed our contract — she uploaded our images and contacts and then demonstrated the features for us! This is the first sprint store that made us feel like valued customers.

Alejandro, thank you for assisting me through out the whole process of purchasing a new phone. I’ve been to the Verizon & T-​mobile store and I must confess with Sprint I was able to find a phone plan that met my needs (unlimited data, talk, and text messaging) with in my budget. The service, phenomenal and price is right up my alley. I’m a satisfied customer.

Sales Representative are not helpful in anyway, they’ll do n say anything without knowing the fine print and knowledge for specific questions.

It seems that my review has been removed but I will be more than happy to share a helpful more accurate review. Unilocal requires at least one star although this store should be in the negatives being that all the reviews including this one are negative. This store is not even a full mile away from my house but because of their HORRIBLE customer service i prefer to go to the one in Azusa after the incident in the store. I called to inquire about a gold iPhone 6 plus and they told me they had 6 and were happy to issue one to a new customer. I am actually a loyal customer and have been with sprint for sometime so when i walked in and told them i already had an account with them the phones suddenly disappeared. All 6 were suddenly reserved although i was the only patron in the store. I was advised by another branch to call as a new customer because this store is notorious for the horrible treatment of their long time customers. After i shared that with the representatives rather than denying or trying to counter the claims they just got ghetto and started yelling at my aunt and myself. We were on the line with another store and the representative just took our phone after we told her we did not authorize her to take OUR handheld device to the back with her. We called for a manager and they said he would be right out. They had us wait 20 minutes hoping we would leave but they lied. He wasn’t there. Ive been with sprint for over 10 years and it never ceases to amaze me that this store is even functioning still to this day. Baldwin Park is a small town and familiar faces are a norm here and if this store wants to make any kind of profit they need to lose these associates and replace them with ones that actually know how to put themselves to some kind of use and actually know how to interact with actual customers. To make things worse theyre not snooty teenagers theyre grown «adults!»

These people are not professional at all.
All im gonna say is make sure you check what they sign you up for. They added a warranty plan on my bill that was charging me 11 $ a month.
Store is nice
Parking is ok.
People that work here are unprofessional.

I wish I didnt have to give any stars. I have been with Sprint for quite some time (7+years) & I have never been so embarrassed or shocked at how a Sprint store belittled me today.
I have never really had a problem with Sprint until my last visit to this store. And yes that was my LAST visit to this branch.
We pulled up to this store on a friday early evening, there were no parking spaces in the immediate lot or the one next to it (wells fargo & friday, not a good mix) BUT there was a Sprint sign in one spot that said «welcome to the Sprint store» so I figured they had that up so Sprint customers could park with ease since there was such high traffic at the time. soon as we parked. the manager comes out with an attitude telling me we couldnt park there, that it was for Sprint customers, «you arent going into Sprint, are you» he says to me. Im like «yes actually I am going into Sprint». He then snaps back with «well you are gonna have to move anyway because we need this spot» and I replied, well you just asked if we were Sprint customers and we are long time Sprint customers? So why cant we park here?” Then he states «we need this spot for a DJ promo, thats why we have the sign up».
The sign says Welcome to Sprint, not a reserved for sign, or no parking sign.
I then proceed to tell him that «I am pretty sure if I call your corporate office, they are going to mind me moving the sign to come spend money in their store and I am pretty sure it is not illegal to move a welcome sign».
The manager then gets loud and with attitude says «actually these 2 spots we own! Sprint owns these 2 spots and that is why you cant park here!» I was so embarrassed and then infuriated by his yelling (mind you they had a full store & the bank was also full of customers going in & out, and just right there at the ATMs).so I was like «well, I guess I can change service providers if you are gonna act like that» the manager says «go ahead, go ahead, HAVE A NICE DAY!»
at this point I was appalled, what kind of manager is this?
While this was going on, My husband moved the car. I proceeded in the store. of course just about every store employee is there witnessing this and one of them starts to tell me that I cant just move signs around and park where I want. I asked them if it was illegal to do so, he then tried to tell me about how they need that spot and they had the sign up for a reason, well what the H, I needed that spot too and the sign says «WELCOME TO SPRINT»
I was so excited to look at the new phones, I really to need to upgrade my phone, but after all this, I could not even concentrate, let alone stay to look at the phones.
I went to leave and I heard the manager proceed to talk under his breath, so I stopped turned around and asked for his information, let him know that I would be calling corporate and he just kept telling me to «have a nice day» in a very patronizing way. needles to say I did call and file a complaint. the supervisor on duty had already left for the day, so I will up date this review after I talk to them.

DO NOT ENTER THIS STORE. Their sale rep are LIARS, they will do anything to get a sale, and guess what, you end up with the BILL of charges that you are not informed off or aware off. Even SPRINT MAIN HEADQUARTER questioned there ability to provide proper customer service and the way they are running their branch. The branch (so call) manager even try to put the BILL on me when Sprint themselves did not understand why I should be the one stuck with the bill for their f#k ups. Long story short, this branch wanted me to pay for their sale reps f#k ups and LIES and try to give me a run around but with some good research and knowing your RIGHTS, and communication with SPRINT HEADQUARTER, SPRINT took care of their f#k ups. Never going back to that branch ever.

This has to be one of the most slowest, unprofessional, unknowledgable store I have ever stepped into. The team members need to have many more hours of training in how to assist the customers, they say one thing one minute and say something completely different the next, and then they deny everything, after you clearly heard it, I would not recommend this store if you have problems! You will walk about with more than you walked in with.

Personally i have never enjoyed dealing with my phone company, i always end up upset and or frustrated, i feel like this may be due to the fact that i used to go to the Sprint store in Pasadena (no bueno) I recently moved to Baldwin Park & visited this location in search of a new phone. David was so helpful! made the process smooth, i ended up with a Galaxy S5 which came with a free Tab ! he even went out of his way to transfer my husbands upgrade to me, he went above and beyond for us and had a great attitude about it, this is now our go to location & David is now our go to guy for all our sprint needs ! Thanks David !

I bought a stolen sprint iPhone 5s from eBay and ask sprint representatives here to give me a proof for me to return it. However, the customer service representatives reject to give me any proofs. The eBay said sprint CAN provide proofs. There must be any police report or sth that can be as a proof, but they did not give me, and act so indifferent about my case. I have to ask them a proof to appeal the eBay’s original decision to return.

As a long time Sprint customer — I’m very satisfied with their staff, always well informed. They have a good selection of cell phones — I picked up the new IPhone, the Sprint employee was very helpful when I needed instructions on how to operate my new IPhone.

Excellent! Jeff is very knowledgeable! he knew his stuff about phones! he doesnt pressure you like others to make a purchase that same day which is why i will be coming back to him when i buy a new phone :)