Kindred Hospital Baldwin Park

My grandmother was admitted here a few months ago for loss of appetite and a few other things. Being there she got worse, they wanted to put a G-​tube (a feeding tube) in her and we knew my grandmother as well as all her family didn’t want her to have it. The directors administrator or what ever she is by the name of Agnes approved the surgery and scheduled it with out our consent. If it wasn’t for the nurses that let us know about it my grandmother would have it right now. When we found out we stopped the surgery from happening and they decided to discharge her when clearly she wasn’t good to go home yet at all. To top it off she had severe abdominal pain.
Some advice don’t let your family or friends get admitted here! I wish I could give negative stars!!!

My Grandma was admitted here on two occasions for LTC. She’s in her late 80s & has a whole host of health issues. I visited her here on a daily basis from Mon-​Fri. usually in the afternoons. If you have a handicapped placard you can park in the front; otherwise, you’ll have to park in the rear lot. The care my relative received at this hospital was descent. I think the care would have been far worse, if I (or any of my other family members) wasn’t there. My advice is: if your friends or relatives are admitted to this facility try to get a room in the 200 wing. I heard from a nurse that the entire wing was completely renovated. The rooms are a lot nicer, larger, more modern looking, properly ventilated, etc. The rooms in the 300 wing tend to be smaller, crowded, smelly & very very warm. I notified staff on numerous occasions that the room (s) were uncomfortably warm. They promised me they would look into the matter, unfortunately, the problem went unresolved for weeks. It got so bad that my Father & I had to complain to the head of the Nursing staff. After voicing our concerns, buckets of ice were then brought into the room & nurses used cold compresses & wet towels to keep the patients cool. I estimate the room was a good 80–85 °F & humid. They also brought in a fan, but one of the patients kept hogging it for herself & the fan would only work in 1 direction. As the week progressed, they moved Grandma to a different room (albeit smaller but slightly cooler). The Doctors, Nurses, CNAs, case worker (Vincent) & social worker (Jacyln) were nice enough to address most of our concerns & questions. My Aunt needed a verification note to delay her flight & Jaclyn was able to provide the note the next day after we had requested it. So kudos to her. Dr. Jarchi (Lead Physician-​Pain & Comfort) met with us on 2 occasions to discuss Grandma’s overall health status, goals & treatment plans/​options for the future. We found these meetings to be very informative, insightful & helpful. Grandma had surgery to install a new G tube. Unfortunately, before she was discharged it was discovered that there was a minor leak. I always found it puzzling as to why the leak wasn’t fully addressed before she was discharged. I mean if you know there’s a leak, wouldn’t you fix it before discharging the patient? In any case, she was discharged & sure enough within a few days, there were issues with the G-​tube & feeding had to be stopped all together.

My father was admitted to Kindred Hospital in July 2015 and during his stay, he received great care from the staff, particularly the nurses that attended to him. Most would agree that when family members stay at the hospital 24/​7, it is extremely important that doctors and nurses are not only competent, but caring and attentive as well. While there were minor mishaps in the beginning, as no doubt doctors and nurses operate under tight schedules and stress, my experience with Kindred Hospital was great once I voiced my concerns and needs. Kindred Hospital was willing to listen and welcomed our feedback as they sincerely want to help out families during difficult times. I am appreciative of the nurses and staff who have truly helped my family in the best way possible.

So a couple of weeks ago the supervisor for the ICU nurses contacted me and formally apologized. She called me and got a full verbal report of the incident. She explained to me that they do not accept that kind of behavior from their nurses. I recently recieved a letter stating the changes they made and the training the ICU staff will undergo. I appreciate them reaching out to me, but this should not have even been an issue in the first place. Hopefully this won’t be an issue in the future.

Don’t let the look of this older building fool you. It’s clean & All staff/​employees we encountered were very accommodating. We asked for a tour of facility prior to admitting our loved one and graciously accommodated us. I know there are some Not very nice reviews but our experience w/​our Grandmother was exceptional! She was there for over 3 weeks. Therapists (forgot their names) but my sister called them the 3 musketeers :) they were so patient, kind & encouraging during Therapy sessions. Thank you Kindred for taking wonderful care of our Grandmother.

I decided to write this because the negative reviews I read, although I am sure were true reflections of the writers experience, were not ultimately helpful and did not reflect my experience which was very good. When I was referred to Kindred for long-​term aftercare hospitalization, I looked at the reviews on Unilocal and what I read was frightening. It turned out that I had very few options so reluctantly chose Kindred in Baldwin Park for a number of reasons: 1) My physicians who treated me at Methodist Hospital in Arcadia would be following me at Kindred. 2) My pre-​admission meeting with Natalie the Clinical Liaison helped to lower my anxiety. She said that Kindred was aware of the Unilocal reviews and was taking them very seriously. 3) In Baldwin Park, A new CEO was recently hired and she was implementing changes that promoted a different culture to improve patient care. 4) A new position called Patient Relations Representative was created to respond to any patient concerns. 5) The Hospital was undergoing renovation.
I completed a month at Kindred and found that my worst fears were not realized. The rooms are fine. The new rooms are very pleasant and large. The treatment here is comparable to all the hospitals that I have had experience with. I found the nursing staff to be very nice, professional, and take their work very seriously. It is true that majority have English as their second language and a few accents are more difficult to understand, but once you get to know the individual, this potential barrier breaks down very quickly. Michelle, the Patient Relations Representative is wonderful, cheerful, and energetic. She bent over backwards to solve problems for me, and when she couldn’t, she provided information that was helpful in adjusting my expectations and understanding the system. My only remaining complaint is that this facility has no functional guest Wi-​Fi.
I have been responsible for my elderly family members in the past. I know that when family members are the patient and have difficulty expressing their needs, family members need to be their advocates. I take notes and keep a record of all doctors, nurses, and therapists, treatment plan, doses of medication and changes. I estimated that I had more then 50 nurses and six different doctors and as much as we would like it otherwise, communication is sometimes a problem.

I’m sorry but this place is not really a good. Place to keep your loved one’s honestly

So just the other day I go to visit my grandmother who is ill for personal reasons, anywho long story short her doctor who is incredibly polite tells my family and I she will be okay and I can take her home the following day. Now the dillema is set, where are we all going to eat?! Well, she’s new there so she has no idea and Unilocal is giving me great suggestions but somehow ask the security guard on duty. It just so happens he was getting off his shift and drove us (us following in a different car of our own or course) to his favorite Japanese restaurant right around the corner and then drives off, that act of human kindness and endless delicious California rolls gave me more then enough intent to right a review not so much for the hospital as it did what it is supposed to do, but for the young man who went above and beyond his job not as a guard, but as a fellow human being who loves green tea as much as I do. Whoever visits this hospital and ‘Roberto Valencia’ this young jolly green giant with a grin that can only make you grin as well is on duty, you know they hired a great person.

everything the other reviewers said is true. this place is horrible. im chinese and my grandma was in here. well, i didnt know her full name because i always called her grandma and i always thought it was rude to ask something like that to your elders. well i came here a few times before with my family and checked into the same room i always do but this one time i checked in by myself and i told the lady up front i was there to see room so and so. the lady asked for my grandma’s name and i told her im not sure and she started to mock me saying, «who doesnt know their own grandma’s name?!» then she laughed. i was pretty embarrassed.
anyways, the nurses there seem to not really care about their patients. everytime i go visit and there is something i find wrong, i inform the nurse but they seem just take their time to come check things out. they dont care about anything there.

This hospital is a big time hell hole. If you love your family, seriously don’t ever take them there.
My father was transfer from the big hospital to this place for steady treatment. But he passed away a week after he got there. The nurses were not serious care and pay attention on the patient. Everytime, we visit him and asked the nurse about the status of my father, all they said was that I just check in so I don’t know yet. I mean, should the shift before them write down his report for the next shift to follow up???
My father been having difficult time of breathing in couple day before he died. Couple day later he just stop breathing and gone. My guess was that his mucus went up and needs to be suck out but no one there for him. Shouldn’t they pay more attention when the patience is in this situation???
PLEASE DON’T BRING YOUR LOVE ONE THERE.

The only reason I give this place a 2 star is because the nurses seemed to honestly try to address my father’s needs… at least when I was there to oversee. The communication and coordination of patient care was abominable! If you care for your loved one, do NOT leave them at Kindred Hospital Baldwin Park.

Negligent nurse on duty. She was in middle of giving my grandfather a sponge bath and left him unattended, wet. The nurse ignored my grandfather for so long that my uncle found him shivering –highly susceptible of getting ill in such a critical state.
The head nurse admitted that the RN was not paying attention. Your patient just came back from death’s door in the ICU a week ago and you put him at risk of catching something?!
Piss. Poor. Performance.

This place is horrible! If you love your family member, find another hospital. My father was critically injured on the job, after almost 4 weeks in ICU, he was transferred to a regular room, and considered ambulatory. Since workers comp considered him catastrophic and was paying for the care, we had no choice of hospitals, location yes, hospital no. West Covina was a hell hole. Brea was a little too far. Rancho was perfect, but we had requested a single room for his entire stay, and this could not be accommodated, but Baldwin Park promised in writing he would have his own room. The individual room was critical, and the ONLY reason we chose Baldwin Park was the guarantee. The second day he was here, I come to visit, and he had been moved, AND had a roommate. No one contacted us. When my brother left at visiting hours the night before, he was in the old room, everything was fine. I found the charge nurse, and brought it to her attention, she said the roommate was «clean,» whatever the hell that means. I said «you guys are asking $ 5000 a DAY for care, and the private room, and the care is terrible.» she said she would see what she could do… had to complain above her to get the roommate situation addressed, also brought to their attention that his first day, I asked for pillows for him, they brought them 5 hours later! The nurses hardly speak English, and expect you to do their jobs. I say «my dads in pain.» they ask the pain level. I don’t know idiots, that’s YOUR job!