Pep Boys

Impressed with the desire to help and solve problems. You can tell when a company pays employees well, and Pep Boys is guilty of not taking care of employees. Out of all the Pep Boys in Bakersfield it should be brought to the corporate offices attention just how amazing the Niles street location is. Beto and Sunny have never let me down. Can’t say much else for the rest of the employees at the rest of the stores but to go out of your way on your own lunchtime to make sure I get a five dollar part shows how much you care about your company and its success. It’s not just one spectacular encounter, I’ve been treated with respect and taken care of ANY time I come in and ask for those two. Kudos to Beto and Sunny, you’re running the best store in Bakersfield, whether you know it or not!

Any problems or parts that I need for my car, I make sure to take it to pepboys. Both retail managers Beto and Sunny have always helped me from the smallest details to the major parts that I need for my car.
Also I have been taking my car to their Service Department for the past 10 years. Pepboys has put in major work on my car anything from oil changes to tires and brakes. The service manager Benino, has always explained my options. I strongly believe he is very passionate about his job. Prices are reasonable and you get what you pay for.

Good selection but half of the employees are lazy and won’t bother to help. They look like zombies walking standing around.

Took my car in for 5^th time, every time I get a oil change I get tires rotated, I had a feeling they were never getting rotated. I marked my tires, and after picking up confirmed never rotated. I called manager and he confirmed on cameras it never was, offered to do it again, I said forget it, I’ll go somewhere more trustworthy. I filed complaint with corporate office and honestly was worthless.

I used the tire service when I needed a rotation. I Should have taken it to a real tire shop. Like anywhere else in the area that offer rotation and balance service together! The tires are extremely temperamental in the front and require precision balancing. Which is basic for my model.
When I returned to the highway the steering wheel shook like a leaf in a storm. I knew right away it was the balancing. I took it to my go to guy. Spent the extra ten bucks for computer balanced front tires. No shaking.
The inside is clean and the clerks are friendly if social hour is over.

Definitely coming back for anything I need for my Honda Civic SI. My clutch had went out that morning, and I am nine months pregnant. They were able to replace my clutch that day even though they had to stay after closing hours to get it done and the price was cheaper than quoted on. The workers here are extremely nice as well. Very happy with my experience here!

Parts counter staff had me thinking I wa in a different store. Vannessa cheerfully greeted me though she wasn’t even helping me. Ishmael looked up the headlight on the computer, turned the monitor so I could see my options. This is the best customer service I’ve ever had in an auto parts store.

Completely messed up the alignment on my car. I was better off before I took it to them. Definitely having this fixed elsewhere.

So… I’m basically a traveling salesman who comes to Bakersfield once a week. I often drive to town, spend the night and take care of business the next day before heading home. A couple of weeks ago I experienced mechanical problems with my delivery vehicle upon arriving in town around 3PM. My AAA driver took me to this Pep Boys, as it was the closest available shop. They quickly diagnosed that I had a dead battery and needed to replace the alternator… quoted me a price and suggested it would be done soon. Unfortunately they ran into other problems. It took 3 different alternators before we found a good one. And there turned out to be electrical problems (blown fuses) that needed to be repaired. As the afternoon became evening, and the evening became nighttime… I explained my situation to Benino. I had a hotel room waiting for me, but no way to get there. He assured me they would do everything possible to get it done that night.
Well, despite the best efforts of all… and staying at least an hour past closing time… it became apparent the van wouldn’t be ready that night.
But the silver lining in all this was that Berto, the store manager took it upon himself to drive me to my hotel in his own vehicle. He and Benino put their heads together and made plans for me to borrow Berto’s truck the next day if necessary, so I could do my work. They also promised to have a mechanic in at 5AM the next morning to start work on my vehicle. Berto volunteered to come and pick me up at 6:30 the next morning!!!
And when Berto picked me up and brought me back to Pep Boys I was pleased to find out that the problem (s) had been solved. Benino explained what had been done and handed me the bill…
While I was grateful that the job had been done, I was very apprehensive that it would end up costing me much more than the original quote. After all, the labor ended up being much longer than it should have. And I believe they brought in a mechanic much earlier than scheduled to get me going that morning. So imagine my delight when the cost was the same as I was originally quoted!!!
Bottom line, I couldn’t have been more pleased with the service, understanding helpful attitudes that these gentleman and their entire staff displayed. I am 57 years old and often complain how customer service doesn’t exist anymore. But these folks proved me wrong. I can’t recommend this store enough, and I would suggest that Pep Boys is fortunate to have them representing their company.

Our alternator broke on the way to Yosemite on a Sunday afternoon. It was 2 hours till closing too. Sunny the customer service manager was soo helpful & explained everything to us. Matt was the mechanic & got it fixed in a little over and hour.
Thank god we didn’t have to spend the night in town & have to wait for the next day to get our car fixed!
Thank you ! Thank you!

My wife was on a 5 hour car trip with our two kids to LA when the A/​C stopped working and a brake light went out. Being a Sunday, it was extremely tough to find a place that was open in the late afternoon that would also get her back on the road as quick as possible. They were extremely nice, helpful and professional. They quickly determined that I overfilled the A/​C system, adjusted the pressure, then replaced the brake light and had my wife and crying kids on the way. Excellent service and very nice people!

Blew our tire a few miles from this shop at around 6pm. Got to the shop at 640 and we were back on our way to Vegas in about 20 minutes.
Very professional crew, and the tire was a good price. I definitely recommend comming here next time you have automotive or tire issues.
5 stars!

Great place! Always able to get my car in fast. Showing me the problem so I know it’s really there. Even when my car was completely dead and I had to get rid of it they suggested a great place that paid me to get rid of my car. This is the place I go when my car is having issues!

THANK YOU TO ALL OF THE SERVICE DEPARTMENT! Especially BENINO AND ALEX… As a woman, not savvy when it comes to cars by any means… these guys tell it like it is and will tell you what needs to be done and what doesn’t have to be done! I appreciate them and love the fact that I can TRUST in what they are saying and know it is what is actually best for my car. Not only that but I felt I was getting the best deal possible! DONT GO ANYWHERE ELSE ONLY PEP BOYS ON NILES !!!

I don’t usually review unless its for bad service BUT… Thanks to the store manager Beto I can say this my first positive review. Beto personally helped me with power steering leak and was able to help me get back on my trip to the river. The mechanics were helpful, though I would of likes for them to check the hoses before waiting for the first hose to arrive (turns out they thought the wrong hose had cracked) so I had to wait another hour for the correct hose to arrive But an extra hour to be safe isn’t so bad. Friendly service free wifi and good work all that you need (price is the usual so if you wanna save money Learn to do it yourself)

We were heading to Sacramento from San Diego after a funeral, got a flat on I-​5, in the dark. AAA was able to put on a doughnut but we needed a new tire at 8pm. Helplessly calling everyone in the area, this was the ONLY place willing to help us. During our original phone call, we were referred to a closer Pep Boys (Planz Rd.) who denied us service because they were unwilling to wait for 15 minutes. However, Benino, was absolutely amazing and stayed late on a Saturday night before Christmas to replace our tire and get us back on our journey home.

This PepBoys location was wonderful! About 1 ½ months ago my car died early on Sunday morning and it was towed to PepBoys (it was the only place open on Sunday). I had an appointment that I really needed to make and so the pepboys mechanics worked together and did a 3 hour job in about 45 minutes and had me out the door within less then an hour. They were friendly, efficient, and they really seemed to care about getting my car finished quickly. I would definately go back to this location again.