Macy’s

I ordered shoes on line when they arrived they did not match the picture and I returned them. 2 months later I received a statement at an old address and finally had it forwarded to me with the shipping fees of the shoes and late fees since the statements were sent to an address I haven’t lived at for over 2 years! Yes I had changed my address with Macy’s! So I paid everything. Then 2 months later again the same thing happened but the statements were for service fees only so I called customer service they would wave one service fee but not the other and I confirmed my new address paid the remaining fee and closed my account with a request for a letter confirming the closure! Guess what on Saturday I got yet another statement with you guessed it a service fee so I again called customer service again they promised to wave the fee and again I requested that the account be closed because at this time the shoes were on sale for 29.95 and with shipping and fees I have now paid more in shipping and fees than the cost of the shoes that I don’t even have! Needless to say I will not be shopping at Macy’s now or in the future!

Associate saw me waiting in line to pay yet she closed her register and walked away. After 15 minutes another customer got in line behind me with a lot of items. The same associate tells them «you can go to this register, I’ll help you.» You’re so fucking lucky that a nice associate opened her register right before you made it to the front because I was going to cause a scene and ask for your manager. Dumb young associate. You’re just a Macy’s any. Stop with that attitude. Mostly girls like this work here but there are many nice and helpful ones too. Never coming back. Nordstrom it is.

I have never myself been much of a department store shopper but this place is not too bad. Messy in some parts, yes. More impersonal than shops and boutiques, of course. The other minus is that you never really know how much things are. Many items have a price tag. Then a sale tag on top of that. Then a sign that will say 25% for that table. Under that in smaller print, it can say that price may be even further discounted. How, when and why?
So, I stick to certain items here. I have had good luck at the Bobbi Brown make-​up counter and pretty good luck at the watch counter as I needed a new Fossil. I ended up buying 2 as the discounts for 2 that I really liked were deep, over 50% off. Again, at the cash, the prices rung up even cheaper that what we had calculated so you may never know until you have the item scanned.
We had really good service from Sherri (friendly) and Annette (sweet and mild mannered) recently. When it is busier, there can be quite a wait as usually there is only 1 on at a time.
Patience is a virtue at Macy’s but sometimes you can find some nice things at prices that may surprise you!

I ordered something online and had to return it, I paid with my macy’s card and they sent me a gift card., this was in November and I am still trying to resolve this with their horrible customer service and website… I am destroying my Macy’s card. I’ve never heard of a company sending a gift card instead of crediting the original form of payment… Their website always crashes and getting a hold of a customer service rep is a nightmare.

This Macy’s is quite embarrassing for a Macy’s. I think the latest renovation occurred at the early years of the Clinton administration. Other than this store being as modern and upscale as a typical Dollar Tree, the selection isn’t that bad. There aren’t many designer brands though. You’ll have to drive elsewhere for the fancy stuff. Perhaps they don’t like selling it due to pilferage? I wouldn’t doubt that, as this location isn’t what I would consider safe.

so i desided to get up on the ¹²⁄₂₆ nd order online w macys instead of fighting crowds. so i ordered a
said 3 day shipping. so i said cool ill have for vegas. long be hold as of yeserday no tracking number so i emailed them they stated sorry please allow 6 buisness days. really im so angry. dont order online they arent true to word

one of the employees on the second floor is so rude. I was on the line and the way she handles the customer is not appropriate, and somebody taken out my things inside the mall but no one help me. i even saw a girl who took my things that i already purchased and i asked the help of that girl on the counter but instead of helping me and calling the security guard ‘she said «mam you were not supposed to put down tour things unattended and continued on what she is doing… Bad! it seems that they do not have cctv camera there. i took with the manager and he did not even helpful as well in comparison with the other macys down in LA area. bad experienced i have.

Went in on a Saturday and everything went fairly smoothly for our wild Macy’s adventure. As we were walking through fragrance my friend found something she wanted to grab… Went up to a lovely associate, Maria, who decided to whip around rudely and tell us to go away because she was closed. The sheer horror in my face could’ve said it all. I have never had such terrible customer service. It usually takes a lot to get me upset, but the fact that she had little to no care about the customers just caught me dumfounded. I won’t be going back to this Macy’s for a while. Definitely not how I expect employees to react at a store such as that.

My favorite place to shop for clothing, perfumes and purses. They carry the brands I like… is just relaxing to shop around these stores. love it, love it

I wad actually returning a items I bought from another Macy’s and ran into a great sale. This is a pretty big Macy’s. It has all the brands and a huge purse area. The shoe area didn’t have such a great selection but everything else plentiful.
I end up buying a few items as I returned one. Now mind you 2 out of 4 were on sale and I saved $ 32.00 which was the price of the item I returned. Even though I didnt save much I feel good because I needed some retail therapy.

This Macy’s isn’t that great.
It’s in serious need of updating. Has two floors. It’s in the valley plaza which is just dirty looking…
I normally come here maybe once or twice a year. Usually for items that I can’t get at any other store and don’t want to order online. Like my Michael Kors watch I purchased a few months ago (see pic.) It’s fabulous. I love it.
Went to the philosophy counter and I knew more about the brand then the person behind the counter did. Which isn’t much because I don’t work for Philosophy. The employees here don’t seem to really care. Just meh. I don’t enjoy coming here or shopping here. But sometime you just gotta.
I’ve been to wayyyyyy better Macy’s in other towns. I know what they are capable of. This one just is lacking all around. Service, appearance, everything.
Macy’s, 2 stars.

I was in here yesterday evening at about 7:00. The store was stacked out, very disorganized and messy. The staff treated me and my friend as if we were an inconvienence, or were in the way. I think they did not want any customers after 7:00
but the sign on the door said they were open till 8:00. After a half hour of the unfriendliness, we set our things down we had sellected and left without purchasing.
I will never return to this store again.

Macy’s is the only place I buy my foundation and powder. The ladies from the Clinique department are very kind and helpful. They give me a call when there are makeup promotions. I enjoy taking home makeup freebies.

Horrible Mac employees… I will make sure to never buy from either one of the Macs stores in the mall.

This place is a total dump. All of the fixtures are old and a lot of the store is laced thick with dust. I’m not sure why the standards are so low for this store! Employees stand around doing nothing while there is plenty of cleaning and organizing to be done. Sorry excuse for a Macy’s.

What a DUMP. The men’s department was a complete shambles. Crap was shoved everywhere on racks, on the floor and everything was in total disarray. It looked like a tornado hit.

Women’s clothes is out of control! Horribly disorganized, you have to dig for items, and it smells bad upstairs!

I have been a Macy’s customer for years. I have always been impressed with their customer service and quality of products. Recently I had an experience that made me love Macy’s even more. My Husband bought me a beautiful pearl ring. I wore it all the time, but unfortunately the pearl fell off. I looked everywhere for it, but unfortunately I didn’t find it. I took the ring back to Macy’s fine jewelery and they repaired my ring. I got it back today and it’s perfect again.

Why Macy’s your so good there is so many things I want 4 stars because it was dirty clothes everywhere, not one staff member came around to see if we needed help, where do u pay? I get a purse and look around no register? Ummmmm sunglasses hut no, o well let’s walk around and buy more crap I don’t need lol

John at MAC is the best!!! Go to him if you want to look good. I’m not good with make up at all. He showed me what was best for me & matched my foundation to perfection!!! He’s super talented & a really nice person.