Eyemart Express

I bought two pairs of glasses here. A tall, gentleman at the counter helped me and I left with an expensive pair, as well as a basic pair of glasses. He said it was cheaper than buying the expensive pair on their own. I thought it was a great idea up until I started seeing how on the basic pair, my glasses began to get foggy really easily. I would go over and over with a microfiber cloth and I still wasn’t able to see clearly. I went back one time to have them checked and another man at the counter was talking to me in a very condescending way. My boyfriend was with me and he also did not think the way he was talking to me was respectful. He cleaned both pairs of glasses for me and I thought that maybe it was just me and there really was nothing wrong with them. Well, once again, the glasses began doing the same thing while I was on the computer or driving. I decided to call and a woman answered and said their manager would do their best in making sure I was a «happy customer», that they would «happily change the lens for me…» so on and so forth… Thus, I went in today and again I spoke to the tall man who had sold me the glasses and he said that what was probably going on is that these glasses did not have the anti-​reflective coating that other glasses have… I told him that I thought both pairs were supposed to have them and he said no that when he sold them to me he strictly mentioned that this pair was a basic pair. Thus, if I wanted the anti reflective coating it was an additional charge. I don’t know how they made me a «happy customer» telling me to go back and they would happily change the lens when they once again, didn’t do anything and were actually trying to sell me on something else once again… They are great sales people! Be very careful, because they are friendly when you walk through the door but once your $ 175 are given to them, they really could care less about any issues you are having with your glasses!

I feel like there is always a catch with these guys. Came in and talked to someone about getting glasses, but did not have the prescription at the time. Told them about our insurance and they said really can’t help us until they had prescription. Came in a week later and was help by another person. This time before we gave her the prescription and before she ran our insurance, told us they weren’t in network. Why weren’t we told this previously. Glasses would be more expensive through insurance (since they aren’t in network) than it would be to do the promo. When looking at just buying glasses with their promo deal, of course there were several hidden costs which made it not the deal it sounded. We will find somewhere in network for glasses.

I was very nervous about going to eyemart since there are so many places that do the bait and switch. I went in for the exam as a walk in. They got me in fast and Dr Finn was really enjoyable. He made me feel at ease. Then I went to pick out glasses. The person who helped me was christa. She was right there and very helpful. She didn’t try to sell me lots of ad ons. No pressure. Then the best part, my glasses were done in less than an hour. I will definitely go back when I need more glasses.
Just a follow up. When I went to pick up my glasses they were very busy but it didn’t take to long and the associate made the time to be sure I was happy with my new glasses.

they did an exellent job they are fast curtious and very reasonably!

Went here to choose a better frame variety than walmart for a good price. I found some and I am happy. Not happy with staff service though as I sat and waited kinda studied there service around and they all look like they can’t wait to be off work. Straight faces no smiles just blah! Until you actually approach someone. I feel a business like this they should be shipper and make customers feel wanted. Sorry just my opinion. Felt uncomfortable and could’ve wait to leave.

Stay away! My wife and I both had glasses made there. My wife’s glasses lenses began to crack around the edges within a week after they were made. She ended up taking them back four times and each time the problem came back. I think the reason why the lenses cracked was because they were trimmed too quickly by the lab resulting in heat being produced, thus the cracking. We ended up getting my wife new glasses from another optical store. The glasses I bought were metal frames. The frame finish began to pit and corrode after two years. Then, just before my last eye exam, the temple broke at the hinge. Eyemart advertises inexpensive glasses and fast service. Both are true, but you get what you pay for. If you want good glasses, stay away from Eyemart Express.

Worst place to get glasses, unless you like people giving you the run around. I ordered my glasses, they said their machine was broken to make my lens, so I had to wait a week. Well a week and a half goes by and I call and they say it should be in today, that day goes by, nothing. Called next day, they said it should be in today, I hear nothing so I stop by just before they close, they had them all day! Well after a hour wait just to pick up my glasses, I finally got them. It doesn’t end there! I get home and I notice there is a gap between my frame and my lens so I take them back, they say they can fix it in a couple of minutes. Well 30 mins goes by and they say they can’t fix it and need to order a new frame since they are out of mine. This place is a joke run by a bunch of slacking goofballs

Drive down here from tehachapi with out an appointment. Both myself and my husband need exams. They told us they could only see one of us but we both filled out the paperwork «just in case». Even though they said they were very busy with appointments they still got both of us in for exams, within about 15 min! The optometrist was hilarious and super nice. After the exams we went on to picking frames etc. it was looking like we were gonna be at around the $ 400 mark total and they said we were getting a small discount for having 2 pairs and our total was only $ 200! Our glasses were ready in under 2 hours and they are perfect! What a pleasant expierience! We will definitely use them again!

Came here because my husband needed glasses quick and this was inexpensive and a good selection. We had our own perscription in hand and it took 2 hours to make the glasses. The ad is a little misleading because if you are over 40 you probably have a bifocal and it doesn’t apply to the cheap plans but we got out of there with designer frames, tint, few other add ons and it was 2 pair under $ 250. Our optometrist is always $ 700+ so I felt like it was a good deal and he was happy. It was a Saturday so there was a little wait but not too bad. I’d go back, along with a recommending this for anyone who needs same day glasses or who are on a budget.
Actually if you are not looking for those super high end styles these guys carry almost anything that would satisfy most people. Give them a try it was surprisingly pleasant.

I came here for the first time three years ago after they first opened. I picked out my glasses and was told they would be ready in a hour. In reality it took three days! Staff was incompetent and corporate never responded to my complaints. I vowed never to go back, but my husband convinced me to go back. I went back in September 2011 and had a better experience. My glasses were actually ready in an hour!
Fast forward to yesterday. I had purchased the platinum protection plan. I brought my glasses in to get new lenses since they were scratched. Got to the store at 4:45p and was told to come back before 7p. Got back at 6:45p. Waited for about 15 minutes and was finally told that they had «messed up» the left lenses in both pairs. Did they really expect me to believe that they just happened to mess up both of the left lenses? They also told me that someone should have called and they were not sure why no one did. I was told they would be ready today and that I would get a call or text when they were ready. I waited until a few moments ago and called to see if they were ready. I was told they were. Not sure why they can’t pick up a phone and let me know. I sent another complaint to corporate, but I don’t expect a response. They are very rude and incompetent. Avoid this place like the plague.

Great for last minute eye exams when everywhere else is all booked up!

VisionCare in the back, provided excellent service, Crystal (I believe is her name) was really helpful and comfortable to talk to, it was pretty busy this day but she managed to get to everyone on a timely manner! I would definitely come back !