Enterprise Rent-A-Car

Do not use this place, they deserve zero stars. These people are liars and seriously need major employee training so they are all on the same page. I was lied to and told they did not have any mid size SUV’s available and then they turned around and told my insurance that they did have mid size SUV’s available but that I had requested a more expensive «large» SUV. Bottom line, I had to pay the difference after my insurance paid the $ 50 a day and I was lied to as to which vehicles were available so they could make more money off of me. I first was also told I could drop off the vehicle after hours and not be charged the next day. Shortly after they called back and said I was given the wrong information and if I leave the vehicle after hours I will still be charged for the following day even though I won’t have the vehicle anymore. Awful customer service, I will never use them again and I will tell everyone I know not to use them either.

The downtown Bakersfield location is very convenient to both my home and office — and their expanded weekend hours make this even more of a convenience — no more keeping the car until Monday and extra daily charges!
The staff is always very efficient and pleasant, and the cars are always clean. I also appreciate the automatic check-​in if you drop the keys in the overnight box — you get an e-​mail receipt and you’re done. I highly recommend this Enterprise location!

We have rented from this location 3 times and all have gone off flawlessly at the downtown location, with exception of a single vehicle when its notification system aka the «smart tire pressure monitoring system» becoming more of a nuisance and minor annoyancethe rental period.
However after kicking the tires myself and checking the old fashioned way, it was only a sensitive sensor.

Extremely bad service! Most of the staff sound angry and as if they are being bothered by my and same observed of others entering their business. It was an extremely frustrating experience.

Stay away from this place. Zero customer service policies different from Corporate. They dont accept debit card unless you live in that area n have a pay stub. & utility bill in hand WHAT THE FUCK IS THAT!!! I called the corporate and ask them about this policies cuz i never had problem w them using my debit card in my town. I been told that i should be able to rent a car using my debit card with them since im in california still. I guess manager here is making/​deviating policies by her self or she doesnt know her job. This is my last time doing business w them i dont mind paying $ 140 a day for a car but i rather do Bu$ine$$ for car rental company who has better customer service and company policy!!!

Worst Enterprise experience we’ve ever had. If I could give them 0 star I would. We were stranded on the freeway and paid $ 120 thru taxi to come to this office. They wouldn’t accept my personal debit/​credit and my corporate debit/​credit visa card even with bills in hand because we are not Bakersfield locals. Called corporate and they said they should be able accept it since we are from California and we are renting in a CA office. I have my 3 small children with me and Felicia the manager was not understanding nor helpful. Husband and my credit card was 50 miles away with our broken car.
2 hrs later we got a dirty vehicle. Had to wiped everything down. It had duct tape holding the vehicle together and one of my children found a unused feminine pad in the over head compartment (no I’m not making this up!). Head rest on the seat behind the driver seat is also broken.
We have two corporate acct with Enterprise and after this experience we will never use their service again. Furthermore we will advice our family and friends against using them as well.

If I could give this place a 0 (zero) star I would horrible customer service the people there are a fucking joke half of them don’t even know what is going on. The manager is a joke and unprofessional thee location isn’t even closed yet and is already with his tie and button up off. Definitely don’t go here if you need a rental go to hertz these people are a FUCKING JOKE!!!

On a late Saturday afternoon AAA made an emergency reservation for me at this Enterprise location because it was A) the only location open on a Sunday and B) able to pick us up. Why? Because we were stranded in Caliente, CA! A local ranch let us use their phone. Stranded really only means one thing. Apparently not to Enterprise rental cars ‘top supervisor’ Benjamin! Due to my emergency not conveniently happening within a few blocks of their facility they could not pick us up, no worries I would get a ride to them as close as possible. Also, since the emergency did not happen 48 hours prior to the reservation that AAA made I would not be allowed to take their car one way to Orange County, Ca. What??? Yes, that is right! I voiced my frustration clearly to him, and requested to speak to a supervisor, he said that I was talking to the one and only and that he didn’t deserve this abuse and hung up on me. Wow, wow, wow! Not for a second did he consider my situation. Enterprises on hold recording specifically states that ‘they will go the extra mile for their customers.” hmmmm?

Not necessarily the nicest customer service I ever experienced, but they were nice enough. They do get you in and out fast. I was picked up and dropped off and both times they did it quickly with very little wait. Same with picking up and dropping off the car; the process was very short and so was the wait. I will use them again if I need a rental car.

Worst ever! Do not rent a car from here! My insurance is supposed to cover 50 dollar a day rentals and I rented a 23 dollar a day car and they decided they were going to make me pay 10.99 per day and wouldn’t let my insurance cover it even though at one point they said there would be no charge to me. So after a couple weeks I decided to sign off on the insurance so they will stop charging me for it and they told me that they will take 119 dollars off the total charge. When I went to drop the rental off they still wanted to charge me the total amount and when I told them i was told they were taking a portion of it off they said no they were not going to take that portion off. So they lied about it? What kind of business lies to their customers? Nadia is awful. She has no idea what she is doing. Just don’t bother coming to this location they aren’t all on the same page. Zero stars!

Best Car Rental experience, they did everything. Picked me up and dropped me off. Excellent communication and no surprises.
Will defiantly rent from again.

Enterprise has given me the worst experience of having a rental car ever! I got a job in Bakersfield and relocated all the way from Washington DC. Obviously I had to have a car to go to work every day. So I unfortunately chose enterprise! I wish I had read a few reviews and asked some people about it.
Firstly they have a basic $ 15 insurance which I didn’t want and after 3 days and bought my own insurance, so i went to their office. What they did was switch me into another car– coz the one I was using was SOLD and they never lifted up the insurance! Really ??
I had filled the gas tank to fill the previous night and the person in charge conveniently disregarded that till I had to fight and mention «dude i filled the gas for you, you better do something about it». They don’t even know simple math! Sorry !
And after a week on a Monday morning i get a call and a voicemail saying that I need to be switched into another car since the second one I was using was also SOLD!
Why the hell would you give the cars for rent if you want to sell them?
They constantly called me and tried to reach me the entire week and since I am a recently joined employee and working overtime I had NO way but to meet them on a Sunday. So on a Sunday morning I go and this is what they say,” ma’am we are sorry we don’t have any car to switch you into. Please just keep that car for now!” Am I a fool to come all the way on a Sunday morning? (I should i have called them, right, but I thought they needed the car since they called me twice in that week and left a voicemail, i was concerned!- monday through Friday !)
And the worst of all is when I finally returned the car– they have been trained to look at angles for dents on the hood of the car which was handed over to me by a different person and then taken back by another person– I have simply no idea about their angles and they way the dents are visible to them.
I am really really UNHAPPY about all this. I had tears in my eyes at the end of it. I will never recommend ENTERPRISE to any of my friends. Personally I feel that they are just trying to mint money and harass their customers on busy weekdays! :(

Great experience working with this particular enterprise. I just spoke with Stacey, and she was able to help me plan how to arrange picking up my car from the shop. She was extremely kind and I will be using this enterprise again when I need a car! In addition, the car I rented was reliable and new. No complaints here!

My family and I came to Bakersfield on the train and needed a rental car for the weekend. We were guaranteed a ride to the train station if we return the car 30 minutes before our train departs. We arrived 35 minutes early. The workers said that they had to clear the lobby first, however there were around 7 people in the lobby at the time. This also didnt make much sense to me because there was always going to be a constant flow of people in the lobby. So basically they were not going to be able to give us a ride, thus we made separate arrangements to get a ride. as we were leaving the enterprise people ran out to tell us they would give us a ride. Which wouldnt work because we already had one.

Just walked out of this office. My insurance set up the reservation and connect me with this office over the phone. I’m assured they have a car after 1:30 in the range that my insurance pays. I get there… All they have is a truck and SUV that I’d have to pay extra for. So they lied to get me there then tried to upsell me to something more expensive. They lack any caring or concern about the customers. Don’t use Enterprise… They’re awful. Transferred my reservation to hertz down the street. They took care of me.

I don’t know what’s so horrible about this place. Transaction went smoothly, took reasonable amount of time to ring me up as it was busy when I entered. Received a great rental car, 2013 Toyota Yaris.

I picked up a rental car at a collision center approved by my insurance company. I have ALWAYS rented from Budget, but Geico is paying. The Hyundai that they gave me had
bird shit all over it and hundreds of dead bugs in bumper hood grill area. The Bullshitter that presented the car mentioned something about the dust had blown all weekend when I mentioned how dirty it was. I would not have taken the car if I were the one paying. It is unacceptable to get a filthy vehicle at 11:00 in the morning on Monday. Enterprise, wash your damn cars– not everyone wants to drive a mobile pig pen! Go to Budget if you want satisfaction! I don’t know how they keep customers at Enterprise.

STAY AWAY FROM HERE!!!
Stacy the manager is absolutely crazy, from the moment I attempted to rent a car, she proceeded to create all these obstacles. I don’t comprehend why she wants to hurt the company she works for. She made it impossible for me to rent a car. If this business wants to survive another year, my advice is to get rid of this horrible manager.
If you want to rent a car, go to the Bakersfield airport, and rent from normal companies like Budget. Budget was actually happy to help, and I rented a car from them and went on my way in less than 15 minutes.

HORRIBLE customer service! Never going again! Brundage lane is very nice this location was just closer to home … it was my fault for expecting the same service i had received at other locations to receive here… The employees are too busy hanging out together to help the customers and even when they see you they will make eye contact and walk away. we were inside this office with no one in it for over 10 min then when they came in the shuffled papers around and went back outside.

Reserved a car for 0730… upon arrival, they didn’t have any clean cars. They offered me a car which was filthy inside and out. When i objected, they wanted me to wait 30 minutes while they cleaned the car! During my rental, one of the tires blew. The Enterprise roadside assistance was unresponsive so I changed the tire myself on a two lane road with no shoulder. Instead to thanking me, they charged me for a new tire. These guys are slow and rude. If you have a choice, go somewhere else.