Clear Blue Pools

They SUCK! I thought I would try them out since they offer a chemical only service. Every time he came to do the chemicals the pool turned green and cloudy. We sweep every other day and have a really good pool sweep that runs 6 – 8 hours per day. I finally called to cancel and she could care less and refused to fix the currently GREEN mess.
WARNING: DO NOT USE THEM FOR ANY SERVICE!

Something changed here, we’ve used them in the past for one off repairs fairly regularly and they’ve always been friendly, excellent and timely (often same day service). The only negative experience we had was after one repair, they slapped a big «Clear Blue Pools» sticker on our pool equipment without our permission, I wasn’t happy that they just claimed ad space on my pool equipment without asking, but I overlooked that because the service was otherwise pretty good.
We needed another repair and the lady that answered the phone has some serious customer service issues (we’d never dealt with her before — always the nice guy who came out to do the repairs). She mentioned she would send someone out and gives us a 2 day window a few days out (and you thought cable technicians 4 hour windows were bad). Later the next day (not even into their 2 day window) we get a call from the same customer-​service-​challenged lady who says they won’t be able to get out until much later. We mention that we’re sort of on a deadline (which we mentioned on the initial call) and she just flippantly says that we better call someone else then. I don’t know if they’re under new ownership or they’ve grown big enough that they’ve hired people who just don’t care, but either way I’m going to give you the same advice their representative gave us, «You should call someone else.»

A month after hiring «Clear Blue Pools» my pool turned green. I uploaded pictures of how my pools looks. After calling the office, and explaining the situation to the secretary, her only explanation was that maybe the filter needed to be cleaned. Whenever they show up, they leave a paper next to the filter to inform you of anything that was done or if it needs any extra especial care. The only note that was left was that water level needed to be higher, and I took care of that. I contacted Thomas, the owner, and I also told him what the pool was turning greener. He said that the secretary had told him that I refused to let them clean the filter. I only refused because they were trying to charge me 40 dollars extra to clean the filter, I was never informed before my call that the filter was the problem. The owner (guessing I assumed) said that the filter pressure was at 30, when the prior morning was at 15 when I had checked it myself. Therefore, the filter had nothing to do with it. I don’t think it’s fair for a company to charge you a fee for a service that wasn’t even provided right in the first place. I hope this review helps.

Customer service and expertise could use some tuning.

I was using them for the first time this summer for chemical only treatment on my pool. They were also cleaning out my filters every few months. Despite their expertise and treatment care, my pool still turned green for the summer and was unusable for most of the summer. They tried to give me one solution after the next and I accepted them relying on their experience, but despite all their suggestions and all the money I spent on their suggestions, my pool is still green. It is also very difficult to get a hold of anyone and you usually have to call back if you leave a message.