Body Xchange

Nice staff. Fair prices and clean. Doubt I’ll ever love working out but these people at least make me tolerate it! I come for the tanning beds and occasionally stay for a workout! :)

Bad customer service, me and my mom almost regret signing a one year contract with them. Today was our first day there and the girl that we had an appointment with apparently did not know we had an app. with her. So we made an appointment, then we wanted to check out the drop in fitness classes, the schedule was not even posted anywhere. The lady in the front said I had to look online? and then showed me an old schedule from last year?!
You get more amenities at 24 and only have to pay slightly more…
We did not receive a tour of the place, did not get a tour of the place, they did not seemed concerned or attentive at all. This gym is small and I hope I get the most out of it this year since I already signed a contract.

I got the exact same thing as David in the other review. The fact I paid in full

Don’t even try this place have horrible costumer service the make false advertised I got enroll before they open price $ 15 with tining bed and kids care special price to start getting people now looks like thinks change in the computers they tell me I don’t have those services after a little dispute with the manager he make a call and now they tell me I have one kid and one tining bed be carefull with your contract be sure they write what they offer.

Worst gym I have ever done business with in my life!!! BEWARE! They will lie to you about your contract give you false and misleading information, Try Inshape or 24hr even planet fitness over them! These people are a joke, I fulfilled my contract with them went on a month to month basis, signed a cancellation form, back in 2013! They sent me to collections saying I never canceled on a month to month basis with is the dumbest thing I have ever heard. Don’t even bother calling cooperate for an issue or problem they won’t help you, even the collection agency was nicer to waive the amount because of the miss leading information! THANK GOD!
If you want to ruin your credit or have a bad experience def try body xchange

1 star review and dare say negative 10 if It were plausible. I was 86ed out of the gym for dropping weight on the floor whilst completing sets of pendlay rows by none other than rick dennis, possibly the most disrespectful little person I will meet. I have never felt so disrespected and I have trained at bx for over 6 years and to totally be disrespected by lord farquadt of shrek fame is beyond low. if you want to go to a real gym and lift weights how they were meant to be lifted and where people actually know gym etiquette I would suggest iron arms gym on white lane. where the staff is pleasant and willing to let you train like a true manimal lol.

I’d like to say something nice about this gym, but I haven’t been there in over 8 months. I CAN say that they will make sure to charge you without fail. I moved 2 states away yet continued to pay because I was locked into a 12 month contract. My 12^th payment was taken today and when I called to confirm that this was the end of my relationship with this awful company they informed me that I will still owe one final payment. for my 13^th month of membership. I thought it would be a quick call to customer service to handle this issue but was met with incompetence and all around shadiness when they refused to let me speak with a manager. 8 months of payments despite me not using this service is not enough for them, they insist on taking a 13^th payment on my 12 month contract. At this point its the principle of the matter that is unsettling. POOR CUSTOMER SERVICE, MANAGERS ARE UNAVAILABLE. If you need any help expect to get the runaround. There are better gyms in Bakersfield, do yourself a favor and go elsewhere.

They have great services. The place is clean and worker are friendly. They gave us a good deal and daycare price for our kids.

I have received nothing but great customer service! The gym is always a little crowded but I always find equipment to use, honestly I just love working out at this gym!

I gave up My Body Xchange membership 4 years ago do to poor customer service. I was asked to come back and try a spin class from a friend. I said sure. Well arriving to The Newly opened store on Panama Lane, I was excited to try a new class,… I was NOT greeted with a smile nor a simple Hello. What I got was a moody girl behind the counter. Her first words were we will NOT allow ANY guest passes for 3 months. Well ok, I asked is the class full cause I then understand members come first. Nope class was empty. And No manager on duty. Well Long story short, as I was leaving I saw a Manager and I chated with him about the lack of customer service and let him no I would NOT be coming back. ALL he could say was I’ll give you a free training session… REALLY!!! NO I DON’T WANT A FREE SESSION I WANT GOOD CUSTOMER SERVICE IDIOT… Never going back. brush up on your customer service Body X change