Jiffy Lube

I went in today for an oil change and I was 3^rd in line. The wait was not long at all, and it gave me an opportunity to listen to Edward and Miguel provide customer service to others. I wanted to update my review because I really don’t know why this Jiffy Lube gets a bad wrap. I can’t say I’m a regular here, but whenever I’m here, I get very good treatment — the very same treatment I saw today with the four people before me. I go everywhere and whenever my service light is on for a while, I drop by the nearest Jiffy Lube. Thanks again for the good service Jiffy Lube.

They were given the task to provide an oil change.
Two hours later the job was not even attempted.
They failed. At least there is a jiffy lube in glendora that is competent.

Great Fast service I think it’s a little more pricy for conventional oil change then other places but they were fast and efficient. They vacuum your car clean windows check fluids and top them off tire pressure check ect.

I have been going to this jiffy lube for quite some time because it is close to my office. Today I went over with the coupon they had mailed me ($ 13 off oil change) and when I was paying they noticed that the coupon had just expired. I asked the asst manager if they could still honor it since it had just expired and I’m a loyal client. He said that he could not. I asked the manager the same thing and he said he couldn’t. He said they don’t have the power to do that. Then the asst. manager makes a snide comment about «that’s why they put these dates on here… so you know when it’s expired.» Wow… great customer service guys!
So basically they’re willing to upset a good customer and lose my business over $ 13? Apparently so. The fact that they don’t give these guys the power to authorize a $ 13 discount is probably a good indication of their managerial skills. With so many competitors in the area, I would think they would try to make customers happy and keep the business. Oh well.

The big guy who helped me at the front desk assured me that I needed to purchase the synthetic oil change for my new car ($ 100.00) instead is the regular oil change ($ 40.00). When I got home and read my manual I discovered that he lied. Beware.

This place really sucks. I came here yesterday to get a oil change I waited out side for some to help me about a 15 minutes they got to me and told me to have a seat it was my first time coming here so I didn’t know where to go no escorts or anything so I was pretty upset so now I waited a Lil longer for some one to get my info they told my car needed a 020 weight oil so I said ok so employe left came back 10 min later saying my transmission was really dirty that if I didn’t get it done it could damaged it my car only has 23 000 miles. So un happy with these place PEOPLE DON’T WAITS YOUR TIME HERE GO SOME WHERE ELSE.

The guy was extremely rude. So far the only place that doesn’t take a couple days old expired coupons. Never had a problem with this issue at any other place. I highly don’t recommend this place.

I came to this jiffy lube for a basic oil change for my 05 impala. I choose jiffy lube for their price and speedy service but i was bothered after this visit yesterday. I typically goto a location in Los Angeles but came here while visiting family. Everyone knows jiffy lube oil change is 24.99. I walked out paying almost 50 dollars for a basic oil change on a basic car!!! I asked what happened to the 24.99 deal and i was told most locations offer this but our owner is greedy. Well i will no longer continue to support their greed by ripping off the community and i hope you all wont either!
I also asked since NO ONE was there and they were waiting for work if they could just take a look to see why my heater wasnt working… of course they didnt and said they did as i watched them do nothing. Sheesh after paying that much for nothing thats the least they could of done. I wish i could get my miney back

Had wiper blades on sale buy one get one free. Manager sail it would be 10.99 I said ok but when I went to pay he was very rude, when I questioned him why was he charging me 16.00 he stated if I don’t like it he would put the old blades back on and I could take business elsewhere. No wonder people are being g ripped off so customer beware

Assistant Manager was very rude to me. I have a long history with Jiffy Lube. I have 3 cars, 2 of which take Synthetic oil. I have always been able to walk in and get oil only for $ 25. They turned me away saying I had to pay $ 40 and that there wasn’t another jiffy lube within 25 miles. In fact there are 4 others within that distance. I was in the area of this one so I decided to download a Groupon for $ 28. Returned to the parking lot and they turned me away. Wouldn’t even accept my groupon. Pretty sure that you can’t do that. Pretty sure this location sucks. I filed a complaint with Groupon and will be filing a complaint with Jiffy Lube.

Had the best service at jiffy lube there so friendly and very truthful with not making you feel like you need to fix a car part when it actually not worn out yet thanks guys

Ripoff! They said I had to pay extra because my car required special synthetic blend oil. Not true! My owners manual says to use regular oil.

My last three visits here:
1. We dont do headlights… Lie!
2. We only have one tech today!
3. After 20 minutes… can you please take my info so I can leave the car? We are not ready for you… What part of Jiffy am I missing?

They are awesome and great friendly. They help to fix my 2 cars, Ford Edge and Toyota Camry no matter what or how much time but important they take care of it make straight everything. I’ll come here for anythings need services. They give out discount which is good deal. Thank you guys!

Wow!
I am so happy with my first visit here at jiffy lube.
I was a bit skeptical because I saw such negative reviews but my poor car needed an oil change (since I was negligent and was 5000mi overdue. Oops.)
I pulled up to the location and was greeted by a nice gentlemen (Edward) who has been really nice in walking me through of what my car may or may not need.
(I ended up getting wipers as mine have been soooooo bad and last time driving in a random rain storm that only lasted a day almost killed me.)
He was never pressuring me into purchasing anything but completely polite and friendly and open to showing me the difference in prices, if i was curious of the cost of something.
Overall I’m waiting as my car finishes up and I’m so thankful there is a closer location to get my car serviced with such nice people! Hooray!
Oh! Also don’t forget to Unilocal check in! $ 10 off toward a signature oil change. Pretty nice!

Was just here this morning for a hopefully very fast oil change. There was no other customers there so I got right in. Told them I had a coupon for the signature service oil change and was hoping to get in and out of there fast and for cheap.
It was not meant to be! They found something wrong with my car and estimated the cost for fixing it around 140 bucks. At first I was thinking okay what did they do to my car so they could upsell me on something. But, I told them go ahead and fix it anyways.
Apparently they had to have the part delivered but it showed up pretty fast. I guess there is an Oreilly’s around the corner not so far away so maybe they went there.
So it took a bit longer than I had planned but when I drove off I could tell the difference in the drive of the car which totally made the repair they suggested make sense.
Was very pleased with the service and would go back again.
Oh and the bathroom was very clean. The coffee was kinda cruddy tho, Need better creamer not that powdered crap.
I wish I could have got out of there for cheaper but hey, sometimes your car is a mess and you don’t even realize it.

Horrible service!!! If you value your time do not bother with this jiffy lube!!! Two thumbs down !!!

The guys took good care of me and my diesel Ford F250.
Very professional and thorough.

IF YOU OWN A VW BEETLE, don’t bother.
Owner of a 2000 VW Beetle:
I went here with my friend who needed a tune up for her car. She went to three different places to check on price differences. This place ended up being slightly more expensive. Plus side, they vacuum your car just for checking the car, even if you don’t buy anything. I asked if they did oil changes for VW Beetles, and the guy said yes.
So a week later I went there to get my oil changed and the same guy was there outside and recognized me. He came up to my car and apologized and said they no longer have the proper filter for my car, and he was sorry for telling me that they did last time. He said that they were not going to order many more of those specific filters for Beetles anymore.
I found this to be odd because they are directly next to a university, where there are tons of VW Beetle owners, its typical SoCal. Why would you stop ordering parts for this type of car? OK, whatever. I didn’t care, if he didn’t want my business then I would go elsewhere. I thought, maybe he could’ve been swamped with cars and he didn’t feel like working on a Beetle, I know it is so «awful»… I did’t care, if he didn’t want my business then I would just go elsewhere. I will never come back because they claim not to buy parts for VW Beetles anymore.
I also heard from friends that they were recommended to buy things they didn’t really need.
.
GOOD BYE JIFFY LUBE.
HELLO GOODYEAR.
They do oil changes there too, right across the street. I went in and got out within an hour. I wrote a review for them too. 5*s

Very shady. Went for an oil change and they told me I needed new belts. I asked how much and they said they would only charge for parts (which was a lie). I called around and got a second opinion from a place in glendora and they said I dont need to change the belts. Don’t go here even to change your oil. Who knows what will be «needing maintenance» when all is said and done.
Jiffy Lube needs to look I to this franchise as far as ethical practices.