Avondale Toyota

Ric B was great. I would recommend this dealership to anyone who wants to be treated with respect and dignity.

This review is for Jamie George. While I eventually went in a different direction, I did get to know Jamie, as a sales manager, from the view of a potential buyer.
I am impressed with her professional work ethic. She is very responsive to calls & emails. All of my questions were answered completely. Transparency in car sales is not always at such a high level. I felt she was being completely honest and quite fair in the information she provided and pricing of the 2016 iA Scion I was considering.
I came very close to concluding a purchase with her. I know I would have felt good about buying through her.
My respect for her increased considerably with her professional response as I told her I had made a different choice. I do know that I would do business with her if the occasion ever arose.
You can expect fairness, respect & honesty from Jamie!

Avondale Toyota is the BEST Toyota dealership ever. Cejay and his crew are honest (a word rarely heard in car service/​buying). They are at the top of their game.
I had horrible service with another Toyota dealer who really wanted to wipe out my bank account.
Kiwi is an awesome and authentic car salesman. There leader, Rob is a mensch. I live in Scottsdale and I will drive all the way to Avondale just for their service and kindness!!!

Over the years, I have leased a number of cars from Honda, Nissan, Infiniti, and Toyota dealerships. I had the pleasure of meeting and working with Jesse Frazier. He was more than helpful, upfront, and extremely transparent. He was so transparent that it almost shocked me because in all of my experiences with sales associates at the dealerships have been shady (for lack of a better word). I was not able to lease from them because I have a lease that I cannot get out of but, I will be coming back to this dealership because of Jesse.

She did it! My daughter bought a car!
Scott McEwen was patient, kind, helpful, and knowledgable! He even has a sense of humor! Never did he call or text or email to bother her about anything! (We did go to other dealers and this was not the case!) He was there to explain everything and waited for her to decide!
We will be in the market for a new car next year and we will be going back to see Scott!
(Tell him Mary sent you!)

Kimie was fabulous. He patiently answered all my questions, no matter how frivolous. His focus was on us as people, not as a money target. We didn’t have to bother with haggling for a fair price. Kimie was very personable and relatable. It felt like meeting with a family member to discuss buying a new car. The complimentary snacks and drinks made a great difference as we had to wait for paperwork to be processed.

My family loves Avondale Toyota. We have purchased 5 new cars there in 5 years. «Kiwi» is easy to work with and is always helpful. I have been to other Toyota dealerships and have not had the greatest experience. I will be going back to Avondale in 2017 to purchase my next new vehicle.
The only bad thing about Avondale Toyota is it is very far away from my home in Scottsdale. I will still be driving over when I need another car.

Scott Mcewen thank you very much!!!
It is my second car what I get with your help.
Toyota Avondale has the best prices and the customer support.

Love this dealership! We have purchased a Tacoma and I’m on my second lease on the highlander. We are beyond happy with both. The costumer service is unbelievable and we are always beyond happy. We can definitely say we are much happier with Avondale Toyota than any other dealership we have worked with in the Valley and plan on continuing our relationship with future purchases and leases.

PLEASE READ!!! AND SHARE!!! So my husband and I sold our truck to this dealer on the 3^rd of November. We were told by the salesman that we’d have to wait about two weeks to get our check because they had to payoff our loan with our bank first. It was paid off within a week, we know this because we called our bank. We then called Toyota to ask if our check was ready to be picked up, they said it was not because they did not have the title yet. We were never once told that we had to wait to receive our check until they got the title in the mail. So we waited another two weeks and called our bank to see if they sent the title. They did a week ago, but Toyota somehow hasn’t received it in the mail yet. By now we are already pissed off that we were told two weeks and it’s now been three weeks since. And to begin with we had no idea we had to wait on the title. We called to see if they had the title yet, the lady on the phone said no we don’t but we are waiting on it because we SOLD the truck. So we took a trip to the dealer asking for our money. The general sales manager took us into his office and told us that he’d call our bank to make sure it was a clean and clear title and that he’d have a check for us the following afternoon. We were stoked! We finally got somewhere after asking for the owners information. Next day, the general sales manager calls us saying that he cannot give us a check and there’s nothing he can do to help us. So we asked again for the owners information and were given a number to call. We asked to speak with him in person but he said I can’t make that happen because he’s OUT OF STATE. We called the owner and left a message just asking to meet with him so we could talk about our situation, he called and said he was on his way to the dealer. Imagine that! He’s out of state but yet on his way! He kept calling and trying to talk over the phone but we kept asking to speak with him at the dealer face to face instead. So we are waiting in the lobby… He pulls in with a nice fancy car… Walks in «Jack!» Strong armed my husband and mad dogs him saying «My names Brian, you are NOT getting your check today and you are NOT getting your truck today!» He immediately instigated a fight. I asked him while he’s staring at my husband with ahold of his hand still to «Please stop being a dick.» Because he was. That’s not how you treat a customer and introduce yourself as the owner! He continued to stare me down and walked off heated. He came back all huffy and puffy, looked down to see that my husband was open carrying a firearm. He proceeded to ask my husband to leave because he was uncomfortable and started to put his hand on my husband and I spoke up «Do NOT put your hands on my husband!» And We both spoke up saying «No, it’s his right to carry and it is NOT posted that we cannot carry.» Owner walked off AGAIN. He came back a few minutes later asking what we wanted them to do… I said «well you guys can stop lying to us and give us our truck back right now.» Owner, «I can’t do that, it’s in California.» They already sold out truck to another dealer, apparently. By now we really don’t know what to believe. And he then, continued to actually talk normal/​somewhat nice to us, telling us more bullshit about how the system works. We brought up that we had already called around asking other dealers if we’d have to wait for our check because of the title, they all said no you’d walk out with a check that same day you sold it to us. The owner called us liars and to think what we want and continued to ask «Are you two delusional?» He asked us to leave. Towards the end my husband got out his camera (we had meant to record the whole thing but forgot) well the owner wasn’t to fond of that and we only got him being «nice» and walking away saying «Have a nice day, thank you.» on video. We are so fed up with this situation and wish we could do something about it. But we can’t. We will write reviews everywhere we can though and share our experience on Facebook for everyone to share. Thank you for reading this post and please don’t do business with this Toyota dealer. We feel like we’ve been scammed and were treated poorly.

Deborah Sims was the most professional car representative that I have ever dealt with. Even though I was buying a used car and paying cash she treated with respect and was super friendly. My two sisters were with me as I just got out of the hospital. I bought a one owner Lexus RX300 with low miles. A great car and great price. Deborah was awesome in all regards. Even the extended warranty I bought was half the price other dealers charge. I will definitely refer people to her and Avondale Toyota! Thank you Deborah! Charles Murphy

This review relates to the service department. We are on the 4^th visit for the same problem. First time replaced wrong part. 2^nd time they didn’t have the part. 3^rd time the part came in broken after they’d kept our car for two hours. Shuttle bus didn’t arrive twice and had to über both times. Car wash was horrible. Customer service was lacking. Online scheduling did not work. They have the wrong phone number in their system after changing 3 times. Should I go on? They offered a free oil change for our time. We just want the part fixed, nothing free. I’ll update review once the part is fixed. Manager said all the right things but had no true understanding of the time we’ve lost due to their mistakes.

They are awesome here .they take care of your cars good .so come in bring your vehicles here.

The absolute BEST Toyota Dealer service department I have ever been to. My advisor, Kyle was very professional, the service was way quicker than any other Toyota Dealer and I have been so impressed by their excellent service. My go to Toyota service department.

This was a very good car buying experience. I am a researcher by profession so I do a lot of research before I buy ANYTHING. I read Consumer Reports,
, KBB, etc. So I know what make, model and year I am looking for when I go tot the dealer.
I really appreciate the fact that my sales person had the same data, so the price negotiation was a non-​event. I compared their price to 50 prices on
and felt I got a good deal. AAA’s car buying consultant also agreed the price was good. And KKB said the price was good. I was sold.
My sales guy Reece was good. No high pressure tactics or bait and switch. It was a one stop shop where he did everything. Most important, the dealer was not in my neighborhood so we did everything by email before I arrived Saturday. Some salespeople don’t like that but everyone is so busy these days its the only way to knock out the preliminary work such as financing, pictures of my trade in, etc…
My only complaint. the car should have been detailed before delivery. It was pretty clean but there was «prior owner» remains in some of the nooks and crannies. It was a used car, but it was also their flagship Limited edition.
I would go back.

My mom and I had a great experience at Avondale Toyota II Scion!
We were assisted by Jose Blanco, who carefully listened to what was important to my mom, and thoughtfully helped us to get the best car for her; which ended up being a used Kia and not a Toyota. After agreeing on the car, and understanding their one-​on-​one sales model, Jose helped us to drive the very best deal my mom could get. While we came in with a pre-​approved loan from my mom’s credit union, Jose spent substantial time figuring out whether he could get her a better rate/​deal though another financing option (ultimately concluding her original deal was her best option). Jose patiently walked us through the paperwork, explaining each piece of paper every step of the way. Jose made sure my mom understood that she was getting both a warranty from Kia and from Kelly Blue Book, because Avondale Toyota is an early adopter of Kelly Blue Book Certified Used Cars and the attendant benefits.
After concluding the deal, Jose spent another 30 minutes with my mom making sure she knew how to set up her new car for maximum comfort and safety. He even paired her phone with the car’s blue-​tooth. Finally, Jose followed up the next day to make sure everything went well.
Nice job!

My friend bought a Tacoma from you and have had two terrible experiences there that I know of, of which both times that I was with him.
1^st. After taking his truck in to have a lift put in, which you sent out to have done, it came back with a «taco lean». Apparently this is a common problem with this truck that we had no idea of. So he took the truck back to have this problem fixed but was told that the lift needed to be taken out before any work could be done. He had to take the truck back to the 3^rd party shop at your request, which was wrong, and had that done.
2^nd. When he made the appointment to have this fixed, you then come back and told him that this is normal for this truck. Really, WTF? You could not of said this in the beginning before he bought the truck, oh he should of known that, Seriously! So an extra leaf was put in and then you sent the truck back out to have the lift put back in but don’t call to say when it was done, he had to call and find out. Again, WTF? He was told to be there by 5:00 pm to pick it up, which we were, and then we sat there for over an hour WAITING for the truck to be brought out. Again, WTF?
The young woman at the return desk felt so sorry for us because of the negligence of your service desk, that she was the one that got on them and had the truck brought out. What is wrong with you people? Apparently you are more interested in selling your fricking numbers than you are about your customer service! Thank you young woman who helped us last night and shame on you Avondale Toyota for such a terrible experience and letting me know why I would never deal with you.

I live on the opposite side of town but I made the trip out to Avondale because of great reviews. I had been treated like garbage by Riverview Toyota which has changed a lot since I bought my car and fellow Unilocalers were very encouraging about Avondale Toyota. For good reason. They are professional and they are busy. They have enough people to take care of their customers and they do what they say they will do. They even made allowances for me coming from Scottsdale so I could get some basic services done while I waited and I really appreciated that.
I walked the lot and they do have a lot of inventory. Since inventory goes to the dealers that move it, the number of new cars on the lot is generally an indicator of the health of the dealership. They had a lot of cars and they were making deals. My previous dealer (Riverview) has practically none and two years ago their lot looked like Avondale’s. So cars on the lot are a pretty good indicator of how healthy a dealership is and if one is trending up or down.
I was greeted when I drove in, did not have to go around looking for someone. They had me on the appointment list and got me checked in quickly. They’re friendly and professional here and not a bunch of sharks looking for ridiculous upsells like well, another dealership.
One item to do was an oil and filter change. When I got the car back, I opened the hood and pulled the dipstick. The service advisor thought this was curious. I told him I was checking to see that new oil had been put in the engine after experiencing a non-​change oil change at Riverview once. He was aghast and could not believe his ears. Yep. I said, «That’s why I drove all the way out here to do business with you guys.» Then something amazing happened. He said he was glad I was their customer but that they expected to keep earning my business and not be a «better than that» alternative. What a great attitude!
It is totally worth the drive for me even though I’m an hour away. I’ll keep coming here and will have my car towed here if necessary because of the way I was treated.

The people here are very friendly and punctual when it comes to you. They help you get back on the road ASAP so you can get get back on your way. :-)

Buying a vehicle is so stressful and it takes forever to complete the purchase. Unless you go to Avondale Toyota.
I went in just to get an appraisal for my trade in and ended up getting a new vehicle. There was absolutely no hassle and no BS! I worked with Edwin Barrera and he was very upfront about everything. He didn’t play any games with the figures or try to sell me anything I didn’t need.
This was by far the easiest car purchase I’ve ever made. I highly recommend both the dealership and Edwin!