The UPS Store

My experience was great. The young lady working the front desk was extremely nice and helpful! I’ll be back in the future for their business.

I want to give NO stars but Unilocal does not have that option.
Please beware. Do not ship anything fragile from this store.
Were the girls polite? Yup. Did they assure me they knew what they were doing? Of course. I paid $ 98.08 to ship several items back to my home in California. That is alot of money folks.
One of the items I shipped is a very fragile and valuable Boxer statue. It is a limited edition which has not been made in years. I questioned the gal over shipping it back to my home or just bringing it on the plane with me. They repeatedly assured me they do this for a living and my statue, and all other items, would be carefully packed.
The box arrived several days later. Just a plain brown box and crushed on top. Looks like either someone sat on the box or put a very heavy object on it. But it is crushed. I opened the box and was happy to find lots of bubble wrap but no peanuts. I removed 7 lbs of various books, show catalogs and a framed picture. With hardly any cushion sat below my prized dog statue. BROKEN!!! The weight of the 7 lbs of books coupled with the crushed box top had broken the ears off my boxer dogs!
I was devastated. Who puts 7 lbs of books on top of a fragile statue? I told them over and over again it was valuable and fragile.
7 lbs of books… almost $ 100 paid to ship «safely»…the most important thing in the box is broken.
Oh, and all the super light items were on the bottom. Of course.
I have sent an email to the store and am trying to get an email to their corp office. I bought insurance but seriously… you can’t replace this hand crafted item. They are very sought after and collectible. That is why I bought it and tried to safely ship it.
Beware !!
**Day 2 and no response either from the store or the corporate office. BEWARE !!!

Great customer service at this location. As soon as you walk in the door, they ask if they can help you. I’ve used them to ship on numerous occasions and never had an issue.

Everytime I go into this store they are extremely helpful and nice. Seriously, the best customer service around.
The prices are more than the post office I think but not by much. Plus I always get a hard candy:)
I’ve never had a problem with my packages getting to where they should have either– which isn’t true of fed ex!