I had excellent customer service experience from one person in particular. The representative who helped me was named Damon. I had been mugged the night before and my glasses had been stolen from me. The police were unresponsive and unsympathetic, as were the EMTs and everyone who was supposed to be helping me during this traumatic experience. I was so surprised to be getting the care and help that I needed from my Lenscrafters salesperson. Damon was patient, respectful, and sincere with his response to my situation. He made reclaiming this one necessity, my vision, so easy, comfortable, and safe.