Hamilton Cove Real Estate

Beautiful property, but HORRIBLE customer service. The rudest people I’ve ever encountered.

Hamilton Cove is AMAZING and gorgeous — however, if you can, do not rent from Hamilton Cove Real Estate if possible. They are extremely rude and do not care if you are 10 minutes early to your condo. The lady actually called the guard while we were standing there and said «DO NOT LET THEM IN» after assuring us early check in.
When we were finally allowed in at 3pm, the maid was still in there and didn’t finish until 30 minutes after our arrival.
The condo was amazing, the view was amazing, the pool and beach was fantastic! Minus all the rude employees, «rules» upon arrive and having to take our own trash out? Even though you pay $ 80 for cleaning? It was a great experience. We would definitely go back if we were able to rent from another company.

Pretty much all these other reviews are pretty boo hoo, and so NOT typical.
So EVERY unit is privately owned but rented/​managed by HCRE. So every unit is different — décor, layout, # of steps, etc. All in all it’s still the best experience in Avalon. We are returning for the 5^th year. We would not miss it.
HCRE is the best for Hamilton Cove, we’ve used the other (s). HCRE is accessible, but they are hard core on the rules, good thing cause Hamilton Cove is a PRIVATE property.
They have NEVER promised early check-​in, and we always ask. Sometimes we get in early, sometimes we don’t (I so want to say «duh», but I wont).
You can only enter the guarded gate at 3:00 (or is it 2) or IF they”ve ok’d an early check in which you only know THAT day.
We have always had CLEAN units, and we’ve rented several different ones, but settled on a few that we’ve come to love.
And for you Credit Card users, they tell you up front — Checks only.
The property is amazing, feels far-​away, but really close to Decanso and Avalon. Snorkle right off the beach on the property, tennis, exercise, putt-​putt golf — AND a GOLF CART included.
You are nuts if you think you can do better — so worth it and HAMILTON COVE REAL ESTATE is as good as it gets if you want to stay at Hamilton Cove Villas.

We booked a condo thru these folks 6 weeks ago, and after arriving at Catalina, learned they’d given our reservation away bc of a bizarre technicality. Essentially, they mail paperwork to you 7 to 10 days prior to arrival. You’re supposed to mail it back to them. The only problem was that we left for our vacation 10 days ago. I assume it will be waiting for us when we return.
As Seinfeld once stated: «You see, you know how to *take* the reservation, you just don’t know how to *hold* the reservation. And that’s really the most important part of the reservation: the holding. Anybody can just take them.»
To top it all off, the lady on the phone was rude and not helpful at all. Run away as fast as you can from these folks. Go to Catalina Island Vacation Rentals… much better customer service.

We reserved unit # 245 at Hamilton Cove. The condo was filthy! Window treatments broken and hanging off of windows, TV on the floor, and a sofa bed had God knows what stained all over it. When we opened it up to see what the condition of interior was it was blood stained! Needless to say we were NOT going to stay even for a minute. I called Hamilton Cove Real Estate and spoke to Maria about this situation. She could not have cared less! We demanded that she send someone over to take a look. Bart M. Glass graced us with his presence. He was combative, unprofessional and rude! He started popping off about how he didn’t have time to go and buy us a new sofa. I could not believe the way he talked to us… it was very unproductive! We demanded our money back and he quickly refunded us. We were now faced with the problem of finding someplace else to stay… he did not seem the least bit concerned. We were rolling our suitcases down the street like gypsys. Thankfully we found a nice hotel, that could have been a huge problem for us. I would NOT recommend using this company. There is absolutely no customer service, and the units they represent are less than acceptable and there is NO cell serviceto boot!

Do not rent from this company. They promised internet and there was none. They promised early access to the unit and there was no early access in fact we had to stand on a street corner even though my wife has a medical condition for one hour and the unit remained empty. The TV remote had no batteries. They were rude when we called them. They claimed they called us the day before but my cell phone had no record of the call. The guard gate people were really nasty and told us the realty person specifically told they to make us wait until the last moment before we could check in. My wife had a bite on her leg. Not sure where she got it from.

We booked a condo to rent for a weekend stay on Catalina at Hamilton Cove through Hamilton Cove Real Estate. While the condos are great the service was horrible! They won’t let you reserve or pay for your rental with a credit card — I had to mail a check. I had emailed the company prior to our arrival to find out if they would provide transportation from the docks to the condo and let them know we would be on the 3:45 pm ferry. Hamilton Cove emailed back to say we would need to call a cab but we would need to call Hamilton Cove as soon as we arrived to ensure our unit would be ready. We arrived at 5:00 pm and immediately called. Their office was closed for the night according to a recorded message. Our cab driver called the gate keeper at the resort to see if they had a key for us. The gatekeeper said he didn’t have our reservation info and no key. Apparently there are 2 companies who rent out units at Hamilton Cove. We unfortunately chose the wrong one as they have the worst customer service I have evER experienced. The cab driver ended up calling the other company, Catalina island Vacation Rentals and a really helpful employee met us at the cab stand to find out if he cold help. No one from the company we rented from responded and if it hadn’t been for the CIVR employee we would have been on the street for the night. When he realized we hadn’t rented from him, but from his competitor, he continued to help us until the problem was taken care of. Apparently the Hamilton Cove Real Estate office staff were supposed to fax our unit info and our reservation info to the gate. The gate keeper said he didn’t have it, but after much frustration and calling around by this helpful CIVR employee, it turned up at the gate and we were finally given the key. It was a horrible way to begin a vacation. We then heard poor service from Hamilton Cove Real Estate happens all the time. I highly recommend renting from Catalina Island Vacation Rentals instead as the hamilton Cove condos are spectacular and the customer service great!