Zara

I went back a few weeks ago and I think they fixed their smell problem

Very rude general manager he think he is doing Zara company a favor to work for them, I told him he was being rude when I went to return something he said to me so and I told I will never shop here because of this attitude so he fine don’t bye bye, I wonder Zara really dont care about their customer who says to their customer fine don’t instead of apologizing worst store at domain worst worst worst customer service I have contacted the headquarter I hope he learn some lesson on how to deal with customer

This place doesn’t even deserve 1 star. But anyway I decided to show up here with my girlfriend to check out the place and almost immediately I felt like the staff were a bunch of snobs. I walked into the men’s section with the employee about 10 feet away from me. Not even a greeting or some offer for assistance. You serious? This is customer service 101 and you, my friend, failed. About 10 minutes later I tried to see my girlfriend try out the clothes as usual and one of the bearded guys pretty much urged me out and started talking down on me. While there’s some places that will allow their significant others at least wait outside the fitting room I understand there are some that are less tolerant. But don’t ever talk down to a customer without at least trying to explain to me what the deal is. And lastly right before checkout, I just watched a lady employee trying oh so hard to count coins in her head and when a customer distracted her real quickly, she nodded her head and then shook it afterwards right in front of the customer. What kind of backwards service they be training these days? I came here because I recently learned about the company in my class but man they really put a dent into my impression of them. Do yourself a favor and just order online. Even if you have the pay more, the online computer database will provide better service. Oh and when we went next door to forever 21, immediately the employee apologized for not being around when we asked for help. That’s service. Take notes Zara employees because I don’t know how you guys can live with yourselves knowing that you give such bad service in the name of a well prospering company.

Uncaring, rude staff. I had to make a return and they called later that night to tell me that they had actually charged me again instead of refunding the amount. Ok, that’s fine, everyone makes mistakes. They asked me to come in again to do the refund, so when I showed up the next day they were incredibly rude, and didn’t apologize for their mistake. I’m not one to need to be mollified for these kinds of things, but I don’t appreciate being treated rudely. The girl who did both transactions had short, dark hair and had an accent: avoid her, she’s rude and incompetent.

Zara was my go to destination for affordable business wear. I travel on behalf of my company and need to be in all black for PR events so I buy A LOT of black.
I recently went in to stock up and was exited to see they were having a 70% off sale (jackpot!). After perusing the many racks I settled on a nice dress and some tops. On my way to check out I realized I only had my ATM card on me and needed cash. I asked the sales associate to hold my items so I could run next door. This is when she informed me they don’t hold sale items. I explained I would be back in 10 minutes. She wasn’t having it. I let her know though the sale she was missing out in was only $ 100 she’d lost a customer. She didn’t seem to mind. I walked to the ATM and opted to look in H&M instead. Good thing I did because I got out with a new blazer, blouse, and dress for only $ 24 dollars and had excellent client service.
I would have understood if I had been demanding, or, was requesting an over night hold. To not make an exception to a policy so your client can get money out of an ATM to help you make yours sales goal at the end of the day is bazerk. I will not be going back anytime soon.

I can’t give 0 stars, so they get 1…
What a horrible store, I understand that they are selling luxury products but let’s just be honest… It’s the same stuff that’s across the street at H&M for half the prices…
Don’t shop here, if you have a bad experience don’t expect anyone to do anything about it (not even apologize…)

Like H&M, but more upscale, gay and bondage friendly…
Thanksfully my gay buddy helped me navigate this store… I had been before to the one in Barcelona but that was more like an H&M (i.e. cheaper and with rabid shoppers) while this one had some really well-​priced and nice jackets… was very pleased with both my leather and suade selections… I was tempted by a metal studded leather one, but those punk days are behind me, I’m more vanilla now… If that’s your thing, they also have a nice selection of gimp masks to pick on the way out… Accessories, accessories…

Horrible experience every time my husband and I have gone in. The place smells like an animal cage and the staff is… Well there is no one word for the staff. They either ignore you completely or snap at you. If you are looking through a pile of a particular item for a size they will run over like you’re destroying their display. The manager on duty tonight was even less hospitable than the rest of the lackluster employees. I’m a patient person and I believe in second chances, but after 5 or 6 visits and not 1 pleasant experience, I’m finished. I only give 1 star because there is no option for negative stars.

My friend flipped out at the selection of clothes for her daughter. She said this will be her new shopping place. The prices for shoes for her 6 year old she said were a bit high… but the price and styles of the girls clothes were right in line with what she wants. Better style than Target and reasonably just a little more on cost.
As for the men’s … I read some good reviews for men’s stuff when I checked in on foursquare… but the style just don’t match my taste. Maybe too yuppyish.

Zara is a true gem in the DOMAIN stores. The staff between the mens/​womens is friendly and knowledgable of fashion. The mens though a little smaller seem to be more eager to help than the womens department. The associate, Dustin, brought me options i would not had thought about. The cashier, Edith, was a little slow, but she was pleasant and accurate. My wife shopped in the womens and was a little dissapointed that I was helped so much. The associates helped her, but she felt it was «just enough» Overall, our experience was great. One thing, they should dress the females associates as well as the mens associates. We will be back despite some of the reviews. Get a grip guys/​gals!

Horrible experience.
Everything started out A-​OK. Great staff, the two gentlemen helping me were kind, and eager to help me with my new look. A stroll around the store, a pile of items to try on, and a trip to the dressing room… seems normal right? Nope.
While I was in the dressing room, my partner notices the staff having a very loud pow wow regarding me being in the men’s dressing room. «Girls ARE NOT allowed in the MEN’S dressing room» says the female manager to the staff.
As I come out of the dressing room, I realize there is an issue, but quickly think — It’s not my fault, I am shopping in the men’s department store, and the sales associate is the one who brought me to this room. Now it’s awkward, and I decide to stop trying on the clothes. I make my way to the women’s department where my partner is trying clothes on and the attendant stops me and tells me I can’t go into the women’s dressing room. WTF?
Now I’m upset, confused and the staff is just totally rude.
It was like «buy our clothes but you can’t try them on because your a lesbian»
HORRIBLE HORRIBLE experience. This was the managers fault and the employees on the women’s side. Like I said earlier — the two men who helped me first were great.

I discovered Zara a few years back and absolutely love this place! This is one of the only places that I buy my clothes, shoes and handbags. They also have a awesome children’s department and my boyfriend is now a fan of Zara and does a lot of his shopping here too.
They have the cutest shoes, handbags and scarves and everything is reasonably priced. They have great seasonal sales here too! If you sign up for their email list they will send you information on when they will have a sale and you can find some great stuff! I recently purchased a handbag that was originally priced around $ 100 for about $ 30! LOVE IT!
The staff here is awesome and I have never had a problem with anyone being rude or snooty to me. I am here a lot and have seen staff members come and go and have never once had a bad experience with anyone who works here.
Check this place out!!!

The service sucks here!!!
I spent 30 minutes looking around the store and the staff started a room for me. continued to shop another 30 minutes and they had put someone in my room with my stuff. went back to try on and had re-​shelved my selections. i went to get them off the shelve and returned to them having re-​shelved selections again.
went to ask an associate about a style and size and she just stared at me like i asked her to explain quantum physics. seriously retail can be a fun and friendly job, but the staff here can give two poops about the customers…

So I bought 600.00 of gifts from here. The next day I had to exchange one item. Almost everything I had bought now was 50% off. I ask the manager about this she said I could not get a credit for the difference. They would not return it the same day for the discount too. She said I could only return the items and they would restock it 24 hours later. So I just returned everything and will never go there again. Marry Christmas.

I like this store. It’s the European version of Express, except their fabrics feel less cheap and their clothes look less tacky. Maybe it’s the lighting? I loved all of the clothes in there and their organized store was a welcome relief after the chaos of Forever 21. There were very few people in the store, which was also nice. Didn’t browse through the men’s half of the store, but from what I glimpsed, they have a ton of suits.

Love this place from Spain :) Discovered it in Munich first. Great style, good prices, great sales, good quality. More personal: they have long pants for my height (6ft) and enough items that fit my wide hips/​small waist. They have slim cut items too. I love all the colors. Very pretty and different things.
The staff isn’t American friendly, but I don’t want them to be. Just let me shop.

Like the clothes, loathe the staff.
Can best be described like the scene in the movie Date Night, when the hostess answers the restaurant phone… «This is Zara. You’re welcome.»

Zara is one of those stores you kind of forget, but when it makes its way back into your life you realize you want everything from that store and wonder how you ever forgot about it. It’s a very decently priced store and very trendy.
Originating from Spain, you see a lot of european flair in their clothing. When you try on their clothes you can picture yourself wearing a cute flowered mini halter dress walking along the beach in San Sabastian or Barcelona, or wearing some cute white jean short cutoffs and and a sheer-​esque flowy top walking the crowded streets of Madrid.
Zara is one of those stores where you will always seem to be able to find something you want. (really bad!) And the good thing is, its affordable! You can find anything from lounge clothes to casual chic, to professional office (but still cute) wear. You’ll love this place!

God, finally an alternative to that store people call Express. Kidding, of course because I am one of the guilty participants who shop at Express, but hey I shopped there way before it became overpopulated.
When first I saw Zara, I didn’t even think twice. It was a store in the DOMAIN shopping center, there’s no way that I could afford a single piece of clothing there. Alas, I was wrong. From my visit, everything was pretty similarly priced to Express. What I loved more at Zara was its selection of jackets. It had all different types of coats/​jackets, which I had been on a treasure hunt for a jacket with the military-​type button on the shoulder of the jacket. This store boasted many. It wasn’t just plain black either, brown, jean, dark jean, tan, dark grey, I don’t even know how to describe the patterns — I’m just saying they got selection. There jackets were $ 30-​$ 60 which is something I don’t see very often at other places.
To get off this jacket rant, the store was so much more diverse than say Heritage/​Banana/​Express. I felt like it combined a little bit of everything. Nice dress shirts, fitted well-​made jeans, but ANOTHER fav of mine was the accessories. Yes, Men DO accessorize, I am not ashamed to admit it. They had scarves, arab scarves, belts, argyle socks, cool hats, etc etc.
No I do not work for Zara and I know I sound like I am hardcore endorsing this place — I’m just saying, definitely try this place if you’re looking for a new place to get some pimped out clothes, so you can stop worrying if somebody else is going to be your twin when you go out.

Love Zara. Love how cheap it is. I feel less guilty about shopping here than I do other stores in the Domain. My only complaint is it feels a little sparse in selection compared to other Zaras I have shopped in. Even still I still love this place.
Can we get an H&M in Austin now too? Somebody? Anybody? Please?