Dillard’s

Terrible customer service at this location. I needed a specific size and they told me they had one in the store but they did not know where is was and didn’t bother trying to find it for me. They called another location which also had it but it «could not be found» no one bothered trying to help me any further.

I called the fragrance department to ask about product availability. The associate answering the phone had obvious English language barriers because she struggled to understand my basic question. She put me on hold to go check about my product and never came back on the line. You just can’t find good customer service these days.
I’ll also mention that I didn’t go into the store because I find it to often be in a state of disarray and with dirty carpeting. Please invest in a carpet cleaning.

I would like to say thank you and please keep wonderful employees like Barbra in your lingerie department. After a terrible fitting at davids bridal i went to dillards to get an actual quality set of lingerie and to be fitted correctly and Barbra was very helpful. She really turned a terrible day around. Thank you! I will be back to this Dillard’s.

The staff was polite and helpful. I really appreciated their customer service.
Even though they don’t sell mens rings, the lady in the jewelry department was happy to help size my finger.
The gentleman in their suits department measured me for a suit and answered all my questions about sizing and fit.

It’s the busiest time of the year to shop right now I get it. But first off let me say this store doesn’t even deserve the one star it’s receiving. Long story short I take my lunch break to visit this Dillard’s Mens Fragrance department to be exact, I had an idea already what I was walking in wanting to buy, as I approached the counter of the YSL collection I was looking at, the Older sales man seemed annoyed that I came I guess at a bad time since he was obviously having a conversation with his female co-​worker which by the way didn’t bother me, but then when I asked a question about the gift sets available and what was including instead of trying to 1. be helpful or even better 2. SELL ME SOMETHING he answered quickly how I could look below at the bottom sign of what’s included and price, a little blown away by the response I still kept my cool because I wanted to leave with this gift I had in mind. The same gentleman was not at all interested in selling me anything went to help somebody checkout which STILL DIDN’T BOTHER ME, actually gave me some time to read gift sets boxes as he instructed me to do and smell a few other colognes. The other female associate that was initially having a convo with the the first gentleman was still around the counter as I proceeded to ask her if I could get help with my purchase she shockingly replied «I work in the Chanel dept you can wait for him» as she pointed to her other colleague. i guess that was that last straw because I can tell you I had enough. I walked out of that store so fast drove down to Macy’s and received awesome help which by the way she even up sold my purchase to a bigger set that I was originally looking at. End of story I will never have Dillard’s in mind for a purchase #Disappointed

This store can get picked over rather fast and leaves the store in a state of disaster at times. I like that this store has all of the departments in one store. The parking can be a disaster in the garage at times, but there are other options. This store doesn’t have a large selection of purses, it is just spread out. There is a giant selection of shoes, but not a lot in the smaller sizes. The shoe department employees are really nice,

Amazing customer service! Even signed up for mailing list.
Hello everyone, I was searching for a ball gown at the domain and found the perfect dress at bcbg (next to bebe) but unfortunately I received horrible customer service. i will write a review for them later. I went to Dillard immediately and found the same dress but in a different color. The sales person whose name I do not remember (really cute brunette probably in her 20s) called multiple bcbg and Dillard searching for my dress WITHOUT me asking. Then I expected to get 60% off and I ended up getting an additional 20% off. She was so sweet and extremely patient.
Definitely 4 stars for customer service.
The receipt states a couple numbers that can hopefully recognize the salesperson. Either 147 578 492 or 0014.
Long story short, go to Dillard and expect to receive good customer service! Especially if you shop upstairs in the bcbg section.

Hello Beautiful World !!!
Enjoying the great sales !!!
The only thing is I wish they would crank up the air condition but it’s comfortable … Maybe anyway gotta shop ciao baby!!!
We Love Keeping Austin
Beautiful & Weird
Keep Smiling!!!

Love this store! But had to give one star as there was no one in sight anywhere to help on the first floor — no employees anywhere in jewelry section — many counters unattended. Oh well! Better $ in my pocket ;)

Found a pair of shoes I liked on display at the store. They were regular price, $ 99. I have the same shoe in another color so I knew to ask the clerk for a size 8.5. She came back and said they didn’t have any in that size right now, it jumped from 7.5 to 10. Genius, so nothing anywhere close to my size. I asked if they could order it. She said yes, but I would have to pay an additional shipping charge. I so no thanks and left.
I called the customer service phone number, and the representative confirmed that Dillard’s will not ship their product to the store for pickup without charging for shipping. What is this, the 80’s? Every other major retailer I’ve gone to will ship to the store for free. I guess this is the genius strategy their multi-​millionaire CEO’s dreamed up as a way to compete with Amazon. Call me Dillard’s when you decide to either keep your shelves stocked, or prioritize customer service.

I love the Dillard’s at the Domain for finding clothes for my husband. Their men’s department cannot be beat. Just last week I was able to buy him a Summer wardrobe for $ 100 that included at least $ 1500 worth of merchandise. This is a must check it out at the end of each season. But even at full price their menswear is impeccable. Everything from shoes to suits, to some outstanding leather jackets and the staff to help you find just the right size and style. I wish the women’s departments were as helpful. I still find a lot to wear to work here, I just typically find it without any assistance. I’ve noticed that I am not the first Unilocaler to mention this, maybe eventually someone over there will take notice.

Love their kids’ clearance! Hot diggity.
But honestly, just as today was, so were the last 2 or 3 times I’ve come in here. Can’t find staff. Unless someone is already checking out, they arent even by their registers. Its annoying. Its definitely a nice store, and they seem to have more than other Dillards (assuming because its size) seems as though there are less employees.
Its disturbing to walk through the store looking for someone to help you (like walmart) I expect that there. but not here. Staff the store properly, and if it is properly staffed then maybe they need to come out of hiding???
I’ll shop here. of I will. I work across the street. but still, fix this!

While this Dillard’s, (in comparison to the Dillard’s at Lakeline Mall) is newer, nicer, three stories and in the Domain, the service I always receive here has been spotty at best. The first time I came in here, two years ago there was a very helpful woman stationed in the petites section that helped me every step of the way. When my Mom and I went in searching for business/​casual clothing in the petites section yesterday there was no one there. Crickets, seriously. A lady eventually came by and confessed that she was running both the Women’s section as well as Petites. She was nice enough, and totally not her fault. The problem is with the store spreading their employees too thin. There were clothes stacking up in the changing rooms and we had to search for a cashier.
Like I said, this is a newer nicer location — if they could staff like they staff at the Lakeline Mall location, this would be a five star review. So, three stars, but there’s a lot of room for improvement.

I think this Dillard’s location is one of the better Dillard’s in Austin due to the brand-​new feeling. However, every time I am in the store I feel like it’s a ghost town. No customers. And no sales associates when you need one.
Not sure how this store is staying in business, but then again I guess that’s not my problem. I just think it would be such a waste to see such a nice, new store close in the near future due to the lack of sales from potential Austin customers. The Domain is a hopping spot and definitely my stomping ground, so I am fully aware of the fact that every other large retailer has tons of shoppers in their stores on a regular basis. The Macy’s down the way in the Domain always has some kind of sale going on and different events in their stores so people are always in there. I wonder if this Dillard’s just doesn’t have a good PR person to get more people in the store or to push any of their sales or shopping events?
One of my biggest pet peeves every time I come in here, is that I have to hunt down a sales associate when I have a question or need to checkout. I bounce from department to department looking for someone. No one has really ever approached me to ask if I need assistance in the 15 – 20 times I have come in to this location. Also, when I do have a question, the girls typically don’t have a very helpful answer — they all seem very inexperienced. Imagine if you had more seasoned sales people? You could be closing many more sales in this store!
Also, I really love the brand BCBGMaxAzria, and they have an exclusive boutique upstairs with a great assortment of product. But the one time I attempted to make a return on a dress I decided I really wasn’t that in love with. The sales associate would not accept the return because there was a discrete snag somewhere on the dress. She was super tacky and proceeded to tell me that I had worn the dress and that I wouldn’t be allowed to return it. However, I never wore the dress and most likely purchased the dress with the snag already on it… without me even noticing. What a waste of $ 150. Never wore the dress because I disliked it that much and ended up donating it to Goodwill. I know the BCBG department kind of acts as a separate business within Dillard’s, but if you are going to have this brand representing a huge portion of your store, make sure the BCBG employees treat the rest of your Dillard’s customers respectfully.
I will say this store is very clean, and merchandised really well. All new fixtures, and pretty creative displays. Just wish I had some better customer service experiences to write about. I think this store could turn things around with a little more effort and more staff training.

This Dillard’s is the nicest one I’ve been into. There are others where the layout is rather old and even mirrors JC Penny’s feel. Did not feel like shopping in those older buildings for some reason. But I must say, this one in the Domain is worthy of the wallet. I would have given it a 5 stars had it have more brands. They don’t carry Tag watches nor Movado. The one time I was looking for these brands and they don’t offer it in this so called upscale department store.

I have a very difficult-​to-​find bra size. Dillard’s is the ONLY store that I have found that has had at least a couple of styles in sizes that will fit me every time I go in.
I’ve been measured before and usually don’t bother when the service is offered because even when I’m measured, I still have to try on more than a dozen bras before I find something that fits.
Today, I went in and initially refused fitting. After many, many bras that I thought should fit, I swallowed my pride and asked the sales associate for help. (I believe her name-​tag read Santana, but I’ve a lousy memory for names. She was VERY helpful and didn’t even laugh when she saw the ratty bra I was wearing.)
For the first time EVER, I was measured and IMMEDIATELY brought bras that fit! Halleluja!
I just wish the darned things weren’t $ 60 a pop. But that’s what I get for being favored by the boob fairy.

Accessories and hosiery are the main reasons I like Dillard’s. This is one of the better Dillard’s in town and today, it totally made my day. When Dillard’s makes stuff down, they mark it DOWN and today’s crazy sales was no different. I got two BCBG 100% rayon dress at 70% off. When I jokingly asked Nathan I. what 30% of $ 98 her said, «Nothing. They are free.» Yes, less than $ 30 for a BCBG is a summertime miracle and it’s not even summer. The quest for new dresses is never ending since you can only be photographed and seen in a particular dress a couple times. I don’t make the rules, I just know what they are and I abide the best I can.
In addition to the ridiculous deal on the dresses, I also scored on some cute Alex Marie ½″ flats that have a padded footbed for $ 24.99. And they are real leather. AND they are peep toe and have a bow on them. I’m really growing as a person y’all and you should be happy for me, as I have never willingly owned a pair of shoes with such a prominent bow and have never, ever bought peep toes before, but these were just right. Which reminds me, need to get a pedicure. Another summertime miracle.
The last miracle was finding a Steve Madden patent red 100% leather belt which is the same one I bought a TJMaxx last year, and my year-​old one is my second favorite belt, so to find it’s replacement even less than I probably paid for it at TJMaxx is truly a fashion miracle. Nathan almost bought a pair of thong underwear that were fashioned after a tuxedo, but he thought better of it… or maybe that’s why he was sitting in his car so long after I drove away… In any case, this random trip to Dillard’s is what made today’s brunch the best brunch ever.
Minus one star because they can only sell the BCBG at that counter and I was pretty sure department stores where called that so that you could buy anything from any department at any counter. Otherwise, this Dillard’s has excellent selections of some of their home fashion brands, shoes, belts, and other accessories.

I came in here fully expecting to walk out empty-​handed after my prior stop looking for men’s belts. I ended up leaving with even more belts than I expected to buy.
The reasons why are two-​fold. First, my excellent salesperson, James. Second, the selection of belts available at popular pricing. James immediately greeted me almost the moment I reached the men’s department. He insisted on measuring my waist and kept up a friendly banter of jokes (ranging from Lewis Black to Ron White) as he helped me select a variety of belts for my suits and my more casual clothing. His recommendations were spot on. Second, the selection of belts that this Dillard’s had meant that James could actually pick belts that met my needs, not just show me a couple of belts in stock. Equally important, the belts were priced right. They were neither cheap schlock nor marked up to be marked down. (I’m looking at a certain men’s retailer that’s notorious for buy one at regular price, get sixteen for free.)
Long story short — I’ll be back.

Always love shopping at dillards… Everyone is always very nice and helpful… and if you shop around, your bound to find something on clearance that you will like…

I confess. I love shoes and am a little bit of a shoe ho’. Several events are coming up and I will need something other than flip flops. A girl has to look properly dressed. Dillard’s at the Domain has devoted almost one fourth of the first floor to women’s shoes. My heart fluttered wildly when I saw the array of sexy heels, bejeweled sandals, pretty pumps and fun flip flops! It was a sea of shoes!
Sherie helped me select a cute pair of dressy sandals and I noticed she was wearing 4 ½″ heels. The girl was running back and forth to get boxes of shoes for several customers. I asked how she did it. That is when I learned the comfy shoe secret: «killer kushionz» by Foot Petals. Okay. I knew about them but had no idea they were really effective. Sherie was almost jogging in those heels.
My girl also told me about the wonders of the Sanuk flip flops made out of yoga mat material. I was not convinced so I put a pair on and walked around the shoe department for about 20 minutes. They are a thicker material than a yoga mat and extremely comfortable. I have had them for about a week and they are the sweetest, comfiest little pair of flip flops I own.