Westbrook Metals

worst service anywhere. they treat customers like enemies. the salesman made me come back 3 days in a row and it wasn’t ready. he told me he’d call me when its ready, and he never called. i speculate that its coming from the top. the owners seem to be following the lead of the large corporations, hiring less staff, paying them less, making them work more, and hiring less qualified people. the customers standing in line look frightened. you are treated like the unwanted step child, and a customer should be appreciated. i’ll never go back.

Last week a colleague from Hungary brought us a granite sculpture that needed to be mounted. We found Westbrook via Google and went there to get a long stainless-​steel rod. First we bought a 12′ ½″ rod, but when they brought it out, we could tell it wasn’t going to be strong enough. So we went inside, canceled that transaction, and bought a ¾″ rod instead. We needed to have it tapped and bent and they suggested Eastside Fabrication for that (see separate review for them). After it was bent and tapped we discovered that wasn’t sturdy enough, either. So we went back and got a second piece of stainless-​steel rod and had Eastside weld the two alongside each other. We also got a 2’x2’ piece of ¼″ steel to put under the rock we used as a base. At the end of the process, everything looks good and is exceptionally stable.
We were obviously the amateurs among the customers there, but they treated us well and didn’t laugh at us because we didn’t really know what we needed. A couple of times they had to void transactions and redo them when we changed our minds, but it didn’t seem to bother them at all.
If you ever need steel for a project, they’re the place to go.

Seems like Westbrook has gotten better at triaging orders. Last couple of times I didn’t have to wait after I showed up. Show up, load up, drive off… all right! Thanks y’all.

Dropped by for a piece of expanded metal and requested it be cut to size. They were able to do it for MUCH less than other places and did the job while I waited.

I was the only confused homeowner among a group of metal buying experts, but the guys at Westbrook really helped me out. I just needed a few precise cuts of angle iron for a home project, and Tony and the guys in the shop were great at helping me figure out what I need and getting me on my way (cut while you wait). Even found a perfect piece of cheap scrap for testing before I tackle my next much larger landscaping project. Will definitely be going back to Westbrook for that project and future ones.

This place is awesome! I’ve come to them several times over the past couple of years, and they’ve never disappointed me.
I usually just order pretty standard stuff (square steel tube, flat bar, angle) but I get a lot of cuts because I don’t have a lot of metal cutting equipment, and I haul everything home in my Honda Accord. My projects are normally pretty simple welding and bolt-​together jobs.
The staff is helpful all around. I spoke to Edie on the phone, and she was able to answer any questions I had. If you want to get the most bang for your buck, it helps to know how they sell the stock you’re looking for (standard length/​price), especially if you need them to cut it. Figure out the lengths of all the cuts based on that yourself, and the service can be much quicker, and you won’t waste money.
The guys out in the shop are pretty diligent, and do a good job. I haven’t been to a larger metal shop, but you can’t beat this one for the convenience, especially for small jobs.
I’ll keep coming back here in the future!

Worst customer service I have ever encountered. I bought some 5/​8″ aluminum channel from them, needed more to finish the project. They were out, told me it would be in next Tuesday. I came back, «No, it didn’t come in, but it will be here next Tuesday.» Nope still didn’t come in. So I asked them to order it special, and offered to pay for it. No, that wasn’t necessary, it was something they stock, it would be in next Tuesday. Nope, didn’t come. The salesman said he would check with the warehouse. Yes, they had it in the warehouse, they just forgot to put it on the truck. It would be in on Tuesday. Nope still not there, the salesman handling this order wasn’t there, so they hadn’t me off to some woman, who told me to come back the next day. I did, and she looked at me like I was an uninvited guest at a wedding, told me the stuff was «really hard to find, and she guessed they wouldn’t be able to help me.‘
They were however, willing to string me along for 5 weeks. I went and bought $ 100 of it from Trident Metals (their minimum order) and have never been back to Westbrook. If I need small quantities, I buy from Online Metal. Better selection, better service, no minimum, and no hassle. I will gladly pay shipping in order not to deal with the rude jerks at Westbrook. Actually, that’s not fair. Not all of them are rude, they are just lazy and incompetent.

Nice to have a Metal supplier right down the street. Almost always have what I need. Unfortunately, they are a smaller supplier so they can’t compete with the larger suppliers prices. Still convenience makes it worth while a lot of the time. Recommended, but call your order in if you want faster service.