Walgreens

This is a great store all around! Very convenient and the cashiers and pharmacy techs are always friendly and helpful. However, the store parking lot is haunted by very aggressive homeless people who pop out and chase you to your car asking for money after dark. I visit this store regularly after work and it happens every time. They need to hire a security guard to make sure no one gets hurt.

Worst pharmacy I’ve ever had to deal with EVER! Continually screw up my meds. Rude staff that can’t be understood as English isn’t their first language. Try to blame your doctor for their mistakes. Do not use this place it’s a nightmare. As for calling corporate, it’s been done. Walgreens does not care, you are being shined on. Go to Sams up the road it has excellent service and no mistakes.

I’m not one to go on Unilocal and write bad reviews. I’d much prefer to go spread the positive on local businesses. However, the pharmacy at this particular location is absolutely terrible. I can say this having been a customer of this pharmacy of over a year due to the very convenient location in relation to where I live.
First off, the techs for the most part are quite rude. I understand that they are overworked and understaffed, as I come from a customer service background myself, but there have been several instances where they have incorrectly refilled my prescription and claimed that it was the fault of my Dr.‘s office, which simply isn’t true as I was sitting by watching the prescription refill request go out to them. When I stated this, I was responded to rudely.
I am currently on a prescription for a generic brand of Isotreonin. If anyone has any experience with this medicine, they know it’s a very long and frustrating process to obtain it. It requires bloodwork once a month, a physical visit to your dermatologist and an online test that you must take in order to even obtain a refill. Once the approval is obtained, you only have a short window in order to pick up the refill before you have to start the process all over again.
It’s even more frustrating when you show up to your pharmacy with refill request in hand and you’re told that they have to order that particular brand. Then, when you’re told to stop in the next day and they still don’t have it, you’re basically SOL. I was told when I showed up and they still didn’t have my refill that it was «being shipped, they didn’t know when it would get there, that they would call me the next day to check-​in but it should be in tomorrow». Another day passes, no phone call, I have to call them and be told that they’re still waiting. I stop in the following day after not hearing from them, I’m given half of my order but told to come back for the rest the next day. That’s 4 trips to Walgreen’s in a one week span. Man, I wished Walgreen’s reimbursed for mileage.
Why didn’t you just switch pharmacies, you ask? Well, I did. I stayed within the Walgreen’s chain to see if it was genuinely this bad everywhere else. It’s not. I was able to easily pick up my refills for the same medication from a location very close to my dr’s office with no issues the next two months. After a two month hiatus, I went in for my final refill and decided to use this branch one last time because I didn’t have time during that day to pick-​up from the location close to my dr (central austin) and figured it would be easier to pick it up from the location close to my house.
I was wrong. I called ahead this time to ensure that they would have the correct dosage and the correct generic on-​hand before I drove in. I showed up to get it and giving them the benefit of the doubt, I assumed that the correct mg dosage was included in the bag that the tech handed me. I got home and realized it was not. I was missing a couple of boxes. I called immediately after this and was told (quite rudely) that my dr had not called in the specific amount that I was told earlier in the day they had ready for me. I spent the next couple of days playing phone tag with my dr’s office trying to have them directly call the pharmacy and tell them that they were wrong and that was correctly called in (which is was… i saw it happen). Finally, I get a call from Walgreen’s today… the last day I can get my prescription without starting the whole, expensive process over again and I’m told that the only store in town that has that brand and that dosage available is the location on Slaughter and Manchaca… about a 30 minute drive from my house normally and most likely a 45 minute drive in post-​work traffic today. Let me say, I am just thrilled to go on that trek again.
I have two other scripts at this pharmacy that I have had no issues with, but that being said, after the lack of communication, bad customer service and run-​around that I have been given at this pharmacy… my business will be going to another pharmacy chain completely. See ya later Walgreen’s, I won’t miss ya.
UPDATE: after switching my script to HEB in Round Rock (AMAZING customer service, BTW), I had to have HEB call the Slaughter/​Manchaca Walgreen’s to cancel my iPledge confirmation which allows me to pick up the prescription from only one pharmacy. The HEB pharmacy tech told me that the Walgreen’s in Wells Branch told the Slaughter/​Manchaca location that I chose to pick up my script from them, meanwhile, telling me that was the only location in town (across town, 30 minutes from my house) that had it. The HEB pharmacist was shocked that Walgreen’s didn’t ask me, the customer, if it would be okay with me if they switched it to that location. Apparently, HEB pharmacies are required to ask consent of the customer before switching their script to another location. Another reason why my business will now be going to HEB.

Walgreens is one of those places you go to out of desperate necessity. Admittedly it’s the closest place with a bathroom near the train stop, but it’s also where I go when I *need* dry shampoo, pony tail holders, and a liter of Diet Coke. It’s usually pretty unremarkable, but today I had some pretty outstanding customer service, and wanted to give credit where it’s due. The person that checked me out in cosmetics at about 9:02 this morning (I’m terrible with names) was really good at her job, which I’m sure is not the most exciting job in the world at times. I was immediately greeted and offered help upon entering, and in a genuinely nice way. She didn’t bother me, but when I realized I wanted to know where the shoe polish was, she walked me to it despite her arms being full of products that I assume she was about to stock. She even rummaged with me to find the right color since they were pretty disorganized on the shelf. I didn’t buy the how polish, but I did buy the Cinderella blue bail polish, and she gave just the right amount of small talk throughout the transaction. That’s saying a lot, because I tend to hate small talk. So, all this to say, great job at reading the customer, and being there when I needed help without being over the top, and also sounding sincere.

I love going to this pharmacy more so for the sweet staff than any other reason. There is an older lady at the front register and a fairly new African American who wears her hair natural and curly in an afro that I absolutely love. They perhaps know me because I hit up their clearance at least once a week! :)

If it weren’t for the pharmacy staff at this particular Walgreens, I would give this place 5 stars. The store itself is nice. The store employees are friendly and helpful. The photo center is fast and reasonable. It’s closer and more convenient than the big boxes and comparable price-​wise if you wait for sales or use their many coupons. They have a wide variety of stuff here from OTC meds, to cosmetics and skin care, to dog beds and treats, to food and wine, to holiday goodies. However, the pharmacy staff are rude and incompetent. I finally transferred my Walgreens rx business to the Round Rock location or HEB. As long as I don’t have to deal with the pharmacy staff, this place is great.

I had some problems with the ladies behind the pharmacy. They have been condescending, aggressive and downright rude on several occasions. Unfortunately I will have to take my pharmacy business elsewhere.
The main store however is very well run. I made a call to the corporate customer service line about my terrible pharmacy experience. Within hours I was contacted by the Wells Branch store manager, Leon, who listened and seemed to be very receptive. He apologized on behalf of the pharmacy and recognized that my experience was not ideal. I appreciate how much he cares for his store and how much he wants it to succeed.
He mentioned something about looking for excellence in customer service from the front of the store to the back and I could tell he meant every word he said.
If you have any problems with the pharmacy, I recommend that you let the corporate offices know. I have faith that if enough people make their concerns heard they will fix the problem.

Staff is nice except for the pharmacist, who is mean and wrong about a lot of things she says.
Sometimes the staff will give you dog biscuits in the drive-​through if they see a dog in the car.

I love the discounts you get here and they are very organized.
They seem customer friendly well not all smiles perky but they are nice in a polite way.
I regularly just come by to get an Arizona iced tea and bags of chips so I can’t say anything about the pharmacy.

The pharmacy staff is extremely unhelpful. My doctor prescribed an over the counter supplement, she even gave me a brand name to go look for. This was for a pretty serious lack of b-​12 and iron anemia. They don’t carry the brand my doctor told me to get. Both the tech and the pharmacist were not real interested in helping me find a comparable brand or product. The just pointed to where the iron supplements were. So after 15 minutes of standing there reading the labels trying to figure out what I needed (I still don’t know if I got the right thing) I hear the tech very loudly say …“I think you are about to have answer more questions for her”. Then as I started to leave the area I hear, oh good never mind. Really!!! Heaven forbid you as a pharmacist answer a question about a medication. I was then reminded why I switched all our rx to HEB. They are wonderful, next time I will go there even though Walgreens is closer to my house.

I LOVE the pharmacists here. The always smile, remember my name and are quick to please. For the most part the support staff is great too. They offer my dogs treats at the drive in and smile. There is one particular tech that rubs me the wrong way every time I see her. I roll my eyes at her overbearing corpulence and snippy attitude. One of these days I am going to ask her why she is such a miserable bag of bile. Otherwise I do not allow her to ruin my experience and I enjoy my neighborhood pharmacy.

Typical Walgreens but…
The pharmacy could use some work. There is a tech that has been rude to my wife and me multiple times. The pharmacist is very nice and timely. Last time I was in there: what are you here for? I need to pick up a prescription. the young lady was so annoyed that I used the wrong language, Ishould have said fill a Rx. I went to the restroom while i was waiting and there was a mop bucket with black water… gross! I was like hmmm what else is filthy in this place? When i went to the counter the tech tossed my script on the counter and waled off to grab her phone… responded to a text then came back over. I have had similiar interaction with her muliple times. We actually just transferred our Rx to a different location farther from our house. Other than the pharmacy everyone else has been great! Flats beer is sold her!

great store the manager was super cool about a return I had to do

Very helpful pharmacy staff! Ummm, no ATM however… Other than that’s it’s a walgreens, 4 star cause of helpful pharmacy staff, though