Villages at Turtle Rock Apartments

Update: We have lived here 7 months now. Things have come up, as they will, but are ALWAYS promptly addressed– as within 24 hours, promptly! I have never, not once, encountered anyone rude or unprofessional in the office. I’m surprised when I read other reviews suggesting that the folks saying, «Be sure you grab a cookie– just came out of the oven!» or the sweet guy who showed us 2 other apts on a hot afternoon when we thought we needed a bigger unit are the same people they describe! And EVERYONE is kind to our son, even calling to him by name across the parking lot! (We DO love Mr. Bill!!!)
My issues have been with other resident behavior, and the office cannot control such things. If everyone were more cognizant of the fact that they are not the only ones here, it would make living in an apt community so much more fun!
They have also updated the dog park, which is great.
Still love living in our «pretty apartment»! Still recommend it to anyone looking for apt living in a great location– if you’re nice!

My friend has lived there for a year. In that time, she has always paid her rent on the first day of the month, gets along great with her neighbors, and keeps her apartment well maintained. She is an ideal resident.
HOWEVER, any time that she needs to talk with the office staff, she is treated with disdain and reproach. They treat her as if she is a burden to them and that they wish she was not there. At first I thought she was exaggerating or misinterpreting their behavior, but then when I was considering whether to rent an apartment there, I was able to see for myself how unpleasant the office staff was for myself. I was absolutely shocked. Even on the phone they were incredibly rude to me (a prospective renter for a three bedroom apartment). After a couple interactions with different people in the office that all ended in them being nasty towards me, I decided that they would not get my business and I rented elsewhere.
I have rented at many different locations in north Austin, but I have never, NEVER been treated with such disrespect — especially coming in as a potential renter. I have also since seen how they treat my friend in person and I still can’t believe that they get away with it! The experience with the office staff is the sole reason why my friend is relocating to another apartment complex, and I highly recommend that anyone reading this review look elsewhere as well.

I am not an unreasonable person. I was told that by the move-​in date the apartment would be ready, and I accepted that for face-​value. Otherwise I would not have opted to move in at all. I was more dismayed that there was still so many fleas and my request for pest control was initially rejected and delayed for a week.
After having spoken to Emily, I was promptly scheduled a exterminator the next day. Management was reasonable to listen to my request, because there was no small amount of fleas, and having to live in those conditions is unacceptable. I’m glad to know that the manager took the time to assist frustrated individual tenants.
Management has informed me the SuretyBond issues was a miscommunication from their part. But please for those out there be sure to read my first review and undestand SuretyBond, because getting a bank loan would be more cost effective.
Other than that the apartment complex itself is very nice. Though the ac unit is oddly slow to respond to temperature regulations. Will keep updated

Horrible customer service so I don’t have a full experience to give… But the 10 mins I spent standing in the lobby was enough. Two girls that worked there both noticed me standing there. One of the girls was helping another customer (which is understandable) but failed to even acknowledge I was there, let alone get someone to help me. The other girl walked right by me, looked me in the eyes, and continued on with whatever she was doing.
You guys lost a potential resident without even showing the place… Bad CSR’s

Carpet emergency! I came home to explosive diarrhea all over my apartment from my sick dog. The people in the office were quick to call their carpet guys and get me an appointment ASAP. Within 1 ½ hours the carpet guys were there and done. They even had the carpet guys bill the apartments so it would cheaper for me an I didn’t have to pay right away. They were lifesavers! Did I mention this was a Friday afternoon at 4:00? They couldn’t have made my day any better. Thank you so much to the front office staff!

We have lived here since 2013 and we just moved out this month because we finally bought our own house, initially when we first came to turtle rock apts, we were kinda skeptical looking at some of the not so good reviews but after talking to the apartment office staff we finally decided to give it a try, I must say that was the best decision we made, We loved living here so much, the property management and staff are very helpful and prompt response to any service requests! I would definitely recommend them to anyone! I would say turtle rock is THE best apartments to live in if you are looking for apartments in north Austin!
5 stars!!!

Avoid the management. At all costs. AT ALL COSTS. The facilities and grounds are great. The pool, gym, neighbors are all lovely. The staff that runs the place though… That is another story. I had the «pleasure» of living in building 1 that the office could see from their offices. I had an issue with my rent application (I got a misdemeanor charge when I was 18, I was 5 months shy of being able to rent in my own name), so my mom put the apartment in her name, the old apartment management knew. The man who showed me my unit even gave me the whole «how will WE ever know? *wink*»
All was well in their kingdom until they changed management about 6 months into my lease (I lived here two years ago, I was hoping to calm down before I wrote a scathing review, I have not.)
1. Apparently you must have your cat on a leash at all times. My cat hung around the building, all the neighbors loved him, they even left treats out for him. I learned 9 months AFTER I moved in that you cannot have indoor/​outdoor cats. I came home from a 9 hour work day with a threatening note and voicemail saying they will send Animal Control to take my cat if they continue to see him lounging outside my front door. (My cat doesn’t wander around)
2. The former management company that knew full and well of my situation, that due to Texas rental laws that had just changed the few months prior, how impossible it was for me to rent an apartment. My mom, who was also my co-​signer, put the apartment in her name. This new management company would look outside their office windows to see when I got home, what car I drove, and who exactly was living in the apartment (me, myself and I. Didn’t stop them from asking my neighbors like the police who was going in and out of my apartment).
Example– I got home from work one day and parked by the dumpster (out of view from the office) Then I went to the office and one of their leasing managers asked me «did you park by the dumpsters? I don’t see your car, you drive a black Nissan Maxima, right?»
Holy hell.
3. After telling me I cannot live in my apartment anymore since the lease was not in my name, not only did I have to move back in with my mom. The management told me «they would prefer if I only come back to the unit when your mother is present» so not only am I kicked out of my own home, I can only grab my own things with a chaperone.
4. The 3 months that I was not allowed to live in my own apartment but was still in the lease. I still had to pay the $ 1250/​month rent + utilities + electricity for an apartment I’m not even allowed in without supervision. THEN they took my security deposit ($ 1250), AND made me pay an extra $ 800 for «damages» caused by their leaky plumbing that caused the ceiling above me to bubble (not my unit).
5. They are shameless when it comes to letting themselves into your apartment while they know you are gone, they say it’s their right to see how you are treating their unit. Why can’t they do it while I am present?
Example: after notifying me that I must vacate my apartment after finding out it was in my moms name, not my own (I packed an overnight bag and left immediately) they went into my apartment, took pictures, and emailed them to my mother within an hour of me leaving.
BONUS! If you do rent a unit from this complex, they have a furnished apartment you can rent for $ 30 a night for when your family visits. I know this because my apartment was next door to that unit. It’s basically used as a cheap high school party rental space. Multiple times 16 year old kids would knock on my door and ask to let them know if they’re being too loud before calling the police. Yet I’m the «riff raff» they want out.
UPDATE! I just got off the phone with someone from their office. Telling me that «there is definitely some truth to my review» but that she finds it harsh and a little unjust. Please feel free and comment on my review that the reason I was asked to leave the apartment is because I was not qualified at the time to rent. Yes, I am aware, I actually mentioned it in my review. Thank you for reminding me about my abusive past relationship where my ex was arrested because he had an old traffic warrant when the apartment gave my ex a trespassing order and the police serves official orders. All well and good. I figured I should update the review and mention everything since the employees at this company are more than likely to air anyone’s dirty laundry. I understand I was still in the lease agreement for 12 months, if you read my review for Franklin West Apartments (they helped get me out of my 12 month lease w/​o breaking it) you will see that there are apartment companies that are willing to work with and help their tenants and are actually able to change my review.

I had to call maintenance for a few minor issues over the past 2 days and I couldn’t believe how awesome the maintenance guys are! Not only did they come within minutes of my calls, they we’re extremely fast in resolving my issues. The guys are really friendly and very knowledgeable. VTR hires great people!

I will start by saying this property is one of the most visually pleasing I have ever lived in here in Austin. The landscaping is beautiful and so are the inside of the apartments. I rated this apartment so low because the cons in my eyes outweigh the pros.
Cons
* Car towed in first week — a courtesy warning of don’t park even on the line would have been nice
* Work orders that have never been addressed, tired of turning them in.
* Horrible parking — park outside the gate in front almost every night
* Always a bunch of kids in the business center playing games, and taking up all the computers.
* Bad service in the office — lady with black hair has the worst customer service and not friendly at all. I work in this industry and customer service is big one for me.
* No outside drop box for rent is a very big inconvenience for me
* Living in a school zone — I guess I did pick this place, but still… its annoying.
* Had to call cops twice on random drunks trying to come in (nothing they can do about it) they didn’t get in… awwww man.
Pros
* It’s a pretty property
* Nice on the inside of the apartment as well.

I wish I could give 0 stars. Don’t get stuck in a lease with this company! They do not take care of you, they do not keep up their end of the contract, and in the end they try to suck as much money out of you as possible. We lived here for two years and in that time, we had our cars towed from our spots we were paying for, there was a murder right in front of our face, and the complex was so infested with fleas that people who didn’t even have pets had them in their apartment. It seems nice on the outside and in fliers, but it is a disgusting, unsafe place to live. We finally had enough and moved out of this rat hole and they try to come after us for thousands to replace the carpet (which only looks bad because they used the cheapest possible carpet out there). For your sanity, do not sign that contract or you will regret it!!!

We made sure our apartment was completely spotless. Even asked the office for touch up paint so we could make sure it was perfect. Despite our efforts they did not return any of our deposit. They states that the place had to be painted.
I understand a few thing have to be deducted from the deposit (water bill).
We were unable to get the oven all the way clean so I understand that minor charge, however to keep the whole deposit is not to cool.
I requested info or pictures of what they were referring to. Never heard anything back.
I respect when companies do the right thing! I guess with the demand so high for apartments in Austin, service is just not that important these days.

As cliché as it is, I would give this place zero stars if I could. Just look at my other reviews; they’re all highly rated. We paid pet rent on 2 pets for months but then they requested our cat be on a leash then threatened to call animal control. Everyone there loved him, despite the office. People left food out for him but they tried to take him away. Don’t live here.

This is my third apartment to live in in Austin, and I have to say, it is the best so far! :D
Disclaimer: My room mate and I just moved into this apartment complex 2-​ish months ago, so I may update as we live here longer. Here are my pros and cons so far.
Pros:
–The apartments were built in 2009, so they are well insulated and very new.
–The office staff is very friendly and competent.
–They have an online system for rent and bill pay, which is really nice.
–24 hr gym. Small, but awesome.
–The apartments are gated, and its taken very seriously. There is no master gate code given out, but guests can gain access after 6PM by entering in the apartment code associated with the tenant they are visiting (which is provided on the code box), which will call the friend who can give them access from there.
–The clubhouse has events for residents, which is cool.
— There is free internet access and printing in the clubhouse as well, though only during business hours.
–The dog park is AMAZING. It’s 3 acres in size and all the pet-​parents that bring their dogs there are very friendly and understanding that my dog is still being socialized.
–On the subject of pets, there are stations all over the apartment complex with complementary dog-​poop pick up bags and trash cans, meaning that no one leaves their pet waste everywhere. The maintenance cleans these out very frequently, so I have never encountered any unpleasant smell.
–The neighbors are really friendly (of the ones I’ve met), and there is a really great pet-​owner community going on here.
–The pool is gorgeous and relaxing. Even with many people there everyone is respectful and doesn’t act like a bunch of jack asses.
–The apartments themselves are spacious and beautiful. All the appliances are new, the windows are energy efficient, and it is pre-​wired for ATT internet.
–On that note, the apartment can also have Time Warner Cable internet/​TV as well.
–Obviously this place is very pet friendly.
–Most importantly, move out charges and all community policies are posted and easy to understand, so there is little chance of accidentally breaking a rule.
Cons:
–The apartments are pretty expensive, so make sure you have a room mate to move in with.
— The pet deposits are very high. I understand the logic behind this (as the apartments are new and have very nice fixtures), but it still sucks.
–Ten dollar pet rent per pet per month. I don’t think that if I pay a 750 pet deposit for my two pets that I should have to pay 10 a month for them to be here. I’m still willing though.
–Immediate parking around your apartment may be hard to come by, so you might have to park a little ways away if you get in late at night.
–The pool isn’t 24 hrs. this is really dumb, but it still would be nice.
–The apartments don’t let you keep exotic pets like reptiles. Boo :(