Toscana Apartments

Infested with fleas. I dog sat for a friend who went out of town for the weekend. Our apartment and his dog now has fleas. Gross! Hello fleas carry diseases! Someone needs to fix this now!

I love it here. The staff is friendly, maintenance is quick to respond, Jennifer at the front is super sweet and helpful, so far I’ve seen no trash by my building. The ONLY «issue» I did notice, the carpet was «raised» I guess you can say, upon move in, next to my bedroom door but it’s no big deal. Such a minor issue its not worth mentioning, however that’s the one and only issue I’ve come across. I came to these apartments from some god awful complex down the road and this is a million times better. The pool is nice and I love my garden bath tub. So far, I can see my self staying here for a few years. I also love the diversity here. Loads of deferent people from all over, all seeming to be very friendly. Plus having a laundry room instead of a laundry closet is the cherry on top!

My apartment was repeatedly entered into while I was at work and no notification left. And some shady characters here too. All summer there were men with sleeves and tats in the one swimming pool. You were either in the click or out. And I was definitely out of the click. If you are not a drinker or recreational smoker, I would stay away.

I’ve lived at Toscana for several years and I love it. It’s like having a home without the responsibility of a home owner. Great staff! Most of all it’s close to where my grandchildren live!!!

We rented this apartment for about 3 years…
Aside from the fact that the maintenance and previous office staff were very kind and accommodating, we had issues with heating during winter (or lack of it) and poor to no AC during summer (85 degrees?). I always found it interesting that the temperature in the office was always comfortable regardless time of year…
It’s a pretty outdated complex, a lot of noise from the highway nearby, but overall great location of north Austin. Oh, be prepared to see mold in your closets and dusty, full of trash staircase hallways.
The real real reason I’m giving it a one star is due to the fact how we were treated upon our leaving…
We moved out technically a month before our vacant day. We had a cleaning company do entire move out clean, $ 175 worth of cleaning to be exact. We were given specific prorated amounts of final rent. Everything was left in a perfect condition. Yes, perfect condition. Our final bill included $ 85 ceiling fan replacement, $ 45 carpet stains removal, $ 50 smoke alarm detectors??? Sounds like completely ambiguous stuff… And a nice threat disclaimer about collections was added as well…
I’m literally speechless… I wish someone was as eager to fix our failing AC during hot Texas summer months as now inspecting the place with a magnifying glass… Instead of calling the office, I’ve reported it to better business bureau.
Please everyone stay away from this place!

I moved into Toscana in January 2015 and everything from lease signing to move in went flawless. The parking situation near where I live can get a little crowded, but I am okay with walking a little ways if I need to. I have great neighbors, very respectful, and the pet policy is fair. I only wish they (Toscana) had more dog poop receptacles placed throughout the property, because at times (before they mow) people who are irresponsible pet owners do not clean up after their dogs. The issues I have had within the apartment, have all been handled smoothly and within a timely manner. Including the replacement of my old dishwasher with a new one. And, I really like the location. It’s close to most stores are person needs.

We’ve been living here since September and we’ve been thrilled so far. The staff is extremely nice and had our names/​apartment number memorized from day one. They’re always holding genuinely fun events, from providing breakfast to residents leaving the apartments in the morning to «Facebook bingo.» We’ve had only one maintenance problem so far, and despite being a relatively minor issue, it was fixed within 12 hours of submitting our ticket. Parking is great and doesn’t force guests to walk half a mile to our apartment. The complex is relatively quiet but not a ghost town. There are so many apartment complexes in Austin, and I’m so glad we went with Toscana!

So far, the only problem we’ve experienced here was a refrigerator that stopped working. On first call, maintenance installed a part that was supposed to make the refrigerator work, but within two days the refrigerator and freezer stopped working and even everything in the freezer thawed out. We put in an emergency work order, but had to call to follow up on it after about 3 hours. Management did great then responding to our needs by having us transport all of our refrigerated items into a working refrigerator in a vacant apartment across from ours. Then maintenance ended up coming by and exchanging our inoperable refrigerator with the working one in that apartment. Now it’s up and running and it doesn’t look like our food spoiled. Management will work with you very well in cases like this.

This is a review about how amiable the people at Toscana Apartment Homes really are :
Today, while attempting to find an apartment in Seattle, Wa I was made aware of an outstanding balance that I had with Toscana… I was not surprised as the previous staff was not keeping me well informed as to what was going on after a mishap that occurred (it has been 2 years since I left).
I spoke with Marissa Nelson (Assistant Manager) and never have I dealt with a more pleasant person in my life.
In a letter to her, I wrote :
«Marissa,
I am taken back by your professionalism and amiability. Not only did you help me resolve this issue that will now allow me to get to my final destination, and be with my son again… you actually have me considering moving back to Toscana Apartment Homes, if I find myself returning to Austin (Jollyville).
You are nothing less than the best,
With hope,
‘G.L’
PS… I think I’ll head over to Unilocal and post something nice. :D»
I hope this helps y’all decide to take a look… The one regret I have, is not taking advantage of the amenities.
Ask about those too.

Toscana apartments is a very nice place to live. I’ve lived here for about two years. The staff is great and very responsive. It’s very quiet at night. Great area to live in Austin.

Just moved in to the Toscana apartments a week ago. Marissa who works in the office is super sweet and patient. I have asked for quite a few things in my process of moving in, and she has been great.
So far I love my new apartment, fresh painted walls, new carpet, dark wood floors. Neighbors haven’t been rowdy yet, not much loud noise from other apartments. Parking has been great!
I can’t seem to figure out the gate code quite yet, but other than that… I’m in love.

Staff is rude and predatorial. They try to force you to give them 60 day notice to vacate; don’t do it! The only reason they do this is to justify charging you 2 months rent (on top of a reletting fee) if you have to move out early, even for business reasons! Total scam. Paid my rent on time every time for 12 months; when time to buy a house they flat out told me that if I give my notice to vacate (mind you 2 months is a long time) then if your deal runs long or doesn’t close on time they will force me out on the street if someone else has leased my unit out from under me. Called BH management company (parent company) for a discussion; they never called back. I asked the manager to have them return my call; BH still never called me back. Crooks! You have been warned!

Update. Toscana still sucks.