US Post Office

What do u expect. its the post office. I fully support it though. Be patient and understanding or take ur business else where!

Seriously the worst! Even though this post office is right down the street from my house, I avoid it at all costs. Most of the employees are rude and the wait times are ridiculous! There’s never enough employees, usually only one or two. They used to have banner of the floor that said something to the effect that they strive for wait times of 5 minutes or less, it’s no longer there. I suppose they just got tired of lying about it.

So I wouldn’t recommend you ever stopping by to deal with any of the workers here. While I’ve never had a problem with their service, it’s just that there’s normally an insane line. Even with 3 – 4 people working the counter, it’s a hot mess. I mainly use this location for the self help kiosk that’s open 24 hours a day, 365 days per year. It’s easy to use and incredibly convenient when you just need a few stamps or when you need to mail off an eBay sale.

I hate going to the post office but most of all I hate going to this one in particular. the customer service is horrible, they treat us how they please, it’s very unpleasant just being there. the lines are one hour long and I didn’t expect so many negative reviews but it all makes sense now.
The worst experience ever.

WORST POST OFFICE EVER!!! If I could give zero stars I would. I am usually not such a hot headed person but Andre and Frank were so incredibly rude and absolutely REFUSED to give me my mail that I took a picture of their faces and threatened to post it on social media if they didn’t turn it over. Half the residents in my apartment complex didn’t receive mail for three weeks because the lock to the box was broken (which apparently in this case, the post office had to fix themselves) but a work order was never placed. When I tried to call (several times a day over several days) guess what? Nobody answered. Ever. Not once. I had to leave work early one day to go to the post office to pick up my mail but they refused to walk to the back and give it to me because «it hadn’t been sorted yet.» Thankfully I talked to my post man the previous day who said he brings the mail (sorted) everyday but because the post office still didn’t send someone out to fix the lock on our mailbox the post man hasr to bundle up all the mail and return it to the post office.
It’s been about a month since this issue was finally resolved and now I’m trying to deal with them once again due to a priority mail package never being delivered. I tried to call the post office – no answer.

I am convinced this post office is the portal to hell. It always looks like a tornado just blew through, they only seem to ever have one person working at any given time (who is usually cranky) and there is usually a line out the door. The receptacles are usually full and the self-​service machine rarely works. Going to the post office is rarely a pleasant experience, but this one takes the cake for the worst.

Slowest, understaffed post office ever! One person working the counter on a Friday is normal here so make sure you use the potty and bring something to eat when visiting.

Never answers their phones, and just had an employee lie to me and tell me they don’t take passport appointments when we’ve made them there before. Trash place, don’t waste your time

To slow for commercial place. 20 people ahead of me, 5 people left unserved. 3 clerks at counter.

This place blows never have enough people working. How is it that it’s 4 pm and only have two people working the counter! ?! Ridiculous

I have completely quit using snail mail.
I’ve always hated snail mail but recently it seems like the only way the post office turns a profit by distributing spam. I dont want spam and if they dont have stronger spam filters then I dont want them.
I’d much rather use private mail like UPS or FedEx than deal with the USPS… I would suggest that you do the same. That is unless you like dealing with the least efficient government office in the world.
They even have a sign out front that basically says you can help yourself… they certainly dont want to help you.

What’s not wrong with this Post Office (or the Post Office, in general)?
LONG WAIT TIMES
There’s ALWAYS a line at this location. You have about the same chance of winning the lottery, being struck by lightning, or singing a duet of «Row, Row Your Boat» with Robert Plant at Karaōke Night as you do of getting in and out of Mockingbird Station in under an hour.
POOR CUSTOMER SERVICE
Once you make it through the line and get to an agent, (if you’re not told you’re missing some critical piece of paper or information and bumped to the back of the line), don’t expect to be treated with anything remotely resembling respect or human dignity (unless you get the lady from New York – she is this location’s ONLY saving grace). The agents are unhappy, rude, and will use any means at their disposal to make your Post Office experience as miserable as possible.
YOUR CARRIER
You can’t escape the misery, because even if you don’t go to them, unfortunately, they will come to you. These people will bend, cram, and wedge your items into your mail box, and pay no heed to the fact that they may be ruining whatever’s inside the package that they are bending, cramming, and wedging.
Two cases for your consideration:
First, I ordered a DVD from Amazon a few weeks ago. The item was in collector’s packaging. The package was delivered to my mail box last Tuesday with a wad of junk mail and nonsense that I really could care less about. Rather than using the larger, keyed boxes at the end of our neighborhood’s mail box row, the carrier JAMMED the DVD into the slot, damaging the packaging in the process. Fortunately, the DVD was not damaged, and I didn’t buy the item for collector’s purposes (it just happened to be the best value, so I bought it). But whether I care about that kind of stuff or not is immaterial. Some people DO care about that kind of stuff. If it mattered to me, it would have caused a hassle for Amazon, the third party I bought it from, and myself o have it replaced.
Second, I ordered a book on climate change that same week. The book is quite wide (about 10″) and is a soft-​bound book. My mail slot is about 6″ wide (I think?). Again, instead of using the keyed boxes at the end of my row, the letter carrier bent the book in half, and CRAMMED it into the slot with no regard for the item inside the package. I had to use quite a bit of brute force to extract the book, and managed to tear the envelope while removing it from the mail slot. There was no major damage to the book’s binding, and, again, it wasn’t the kind of purchase that would cause me to lose sleep at night if it had been significantly damaged (provided it was still readable). But, again, that’s not the point. I know plenty of readers who are very particular about their books. A new book bent almost in half would not be okay for a lot of readers.
CALLING THE POST OFFICE
Say you want to call Mockingbird Station. I’ve tried a few times. Like today, when I tried to call to complain about the book and DVD. You know how normal businesses will pick up the phone during business hours and, I don’t know, help customers? Yeah, apparently the revolutionary concept of telephone customer service has never been introduced at Mockingbird Station, because the phone just rings and rings and rings and rings and rings… you get the point. Today, I let the phone ring for a solid 5 minutes just to see how long they would let it go. Ridiculous.
This gives the end user no direct recourse when there’s a problem or concern that would ordinarily be quickly addressed by calling the store manager. Nope. Not gonna happen here. What you have to do is call the 800 number, wait 15 minutes for a rep to get to you, and then make your complaint. You get a cause number and a promise that someone at the Post Office will call you to follow up. Right.
SOLUTION?
Privatize it.
I use a private carrier for my business’s shipping needs. They are fast, efficient, priced competitively, and (for the most part) friendly. If you have a problem, there’s a store manager that you can speak to locally. They answer their phones, deliver your packages when they say they will, and they don’t hide behind a layer of bureaucratic whale blubber when they make a mistake. They just fix it. I’m in and out of there in five minutes tops every time. The staff assured me that the wait times would get longer during the holiday season, but they never exceeded ten minutes even the week leading up to Christmas. Why? Could it be that they anticipated higher customer volumes and added staff to handle the higher volume of customers? Novel idea, huh?
So, why do we need a Postal Service when there are private services in place that can do the same job for the same amount of money, in less time, and with a smile and a genuine «thank you»?
In my opinion, we don’t.

This is seriously the worst post office I have ever been to or have had to deal with. I work at an e-​commerce fashion company and we ship hundreds of packages a day so i’m very familiar with how all of the postal companies operate. USPS is by far the biggest hassle of them all.
I moved to South Austin less than 2 months ago and I have already had at least 5 missing packages from the post office.
When we went for the first time to get our mail key, it took them 30 minutes to find it.
Last week, I received a signature delivery slip in my mail box so the next morning I drove to the post office to pick it up. After waiting in line, I then had to wait another 20 minutes for them to look for the package, which they could not find. I ended up going home and luckily they were able to locate the package and deliver it to me the next day.
After we noticed that we have had about 5 packages that were not delivered, we called the post office and they said that the next day, they would have the carrier check all the boxes. The next morning, we have 7 packages delivered to our door! SERIOUSLY. Were they just sitting in someone else’s boxes? I have no idea how that happened or why they weren’t delivered originally.
And now, I still have another unsolved issue. I received a signature request form at my door last Thursday. I thought that the post office didn’t deliver them to our door, and only to the mail box. So when I heard the door bell, I walked downstairs (literally 15 seconds) and found the form. I don’t understand why they couldn’t just wait for me to come sign it? My car was in the driveway. Anyways, I returned the slip to the post office and now over a week later, that package has still NOT been delivered. I have called the post office 20 times in the last 2 days and they have not answered. It’s really frustrating at this point, considering that i’m 6 months pregnant and a lot of the packages are gifts from friends and family. I just can’t bring myself to actually go to the post office again because I don’t feel like wasting another hour of my day.
If in any case, you can use UPS or FedEX instead, I strongly advise you to do so!

Do people really enjoy going to the post office? If you do that is weird in my opinion. This location is right by my house, so I go here a handful of times a year. There is always a line, so don’t be in a hurry. The employees are helpful for the most part but there are a couple you can tell that hate their job.
My fiancé needs a passport so I saw online that this location accepts passport applications by appointment only. So I called the number they have listed to schedule an appointment … and I called … and called … and guess what … called again. No answer, nothing ever picked up. Then I called another post office phone number and went through the prompts which told me to call the same number where no one picks up. If no one picks up how am I supposed to schedule an appointment??? I then decided I would just go up there and wait in line and ask to schedule an appointment. When I asked I was told that the closest appointment was 3 weeks out! That is crazy! Insane! The postal worker did give a sheet of paper that refers to a couple of places downtown that you can go and one does not require an appointment.
Anyway that is what I am going to do … but I still don’t like the post office and can not ever really see myself looking forward to going here to stand in line.

I wish I could give no stars. This post office is the worst. Every time I have dealt with them it’s been an inconvenience. They have a phone, that they hardly ever answer. Picking up a package is always a big ordeal. The staff is very rude and will tell you anything to get you out of the building. Most recently, yesterday, I went to pick a package that the slip clearly stated pick today after 3pm, I got there at 5:15 pm. The elderly man couldn’t find my package and said I should come back tomorrow. Told him this package was vitally important and needed for tomorrow am, hence the paying for over night delivery. He tells me to come early and knock on the window/​half door and someone will answer and give me my package. Wrong. After knocking for 5 minutes, I decided to call… A lady answered and asked me to hold. 10 minutes later on hold and still knocking, nothing. It’s obvious by previous rating this place has not cared about customer service in a long time. I hat that because of where I live I have to deal with this place and these people. You all are horrible and should not have a job that involves customer service.

This post office has saved my butt a number of times. I’ve had to head over there for a last minute mailing: 6pm cut off on weekdays, open Sat 9−11am, and the mail station/​machine is open 24 hours. Only been to the counter once, nothing to rant or rave about.

Welcome to 1973, where the federal employees are methodical, and the tile
Is grey. There is always a
Line, at least 10 people deep, and as per the USPS code, no one behind the desk seems to care. This is my idea of the seventh layer of hell.

Whaddaya want me to say? It’s the Post Office.
I agree with Benjamin Franklin, in that a Country needs to have a Postal Service.
I don’t think our Founding Fathers could have ever envisioned email or the Internet, but even if they could have, I think they would’ve created a Post Office anyway. It might be losing money, but I hope it never goes away; not all Government (or quasi-​Government) agencies are gonna make a profit, but are necessary to successfully operate a Country.

Other than the old folks who feel the need to carry on long conversations with the counter folks, holding up the line, not too bad an experience waiting in line to mail my taxes.
I was pleasantly surprised to see they were open until 2:30PM on Saturdays. I thought I was too late getting there at 12:30PM.
Another year over! Woo-​hoo!

I have never met such sweet postal office workers — seriously, the older gentleman working last Friday gave me a big ol’ smile after I simply looked him in the eye to thank him and bid him a good day.
It’s the small things, people.
Lines here can get pretty long, but they usually have 3 or 4 staffers working the counter at all times, so the queue does move quickly. I’ve never spent more than 10 minutes in line here, which is a small feat in itself!
However — if you really want to be speedy — use the self-​service station to send letters and packages. It’s easy, I promise… you’ll be in and out in under 3 minutes!
Tip: You’ll pay a premium to send packages Priority Mail, but you’ll get to use the Post Office’s tape to seal the your package. If you choose to buy a non-​Priority Mail box, you’ll need to buy the tape unless you bring your own. Or, you can always keep tape in your trunk as I do!