US Post Office

The line is always extremely long no matter what time of the day it is. I waste so much time being away from work on my break because they’ll routinely have only 1 clerk on duty. I have never seen more than 2 working at a time and let’s just say their not exactly the most time efficient individuals.
Please, please, be quicker. Hire more clerks — plenty of people need jobs.

Great service as I asked for assistance getting vehicle emissions test results to my home state environmental quality department snail mail address. I needed a copy of my registration, a money order, and fast delivery. Done, done and done. All with a positive attitude by the two postal clerks.

No matter what day or time I go, this location is always out of every flat rate envelope and package you could want and there’s usually only one person at the counter helping people. Plan on being here a while and the place being a mess.

They steal my packages every time I order one. I have yet to get Christmas gifts I ordered or numerous other ones and good luck trying to report it. No one will get ahold of you no matter how many lost reports you make. No one will answer the phone and these people are some of the rudest people I’ve ever encountered. I so glad I’m moving so I will not have to deal with this post office ever again and when I move again I will most likely avoid that area so I won’t have to go through the same sh** I’ve been dealing with. I hope they’ve enjoyed my numerous gifts that were supposed to be for my lived ones over the passed year. It’s embarrassing trying to explain that you ordered someone something really nice and thoughtful just to tell them they can’t have it cause some low life that works at the post office stole it. They should be alot happier at work considering they’re keeping all our nice things. Someone should get the law involved.

What is the Full-​scale IQ of the average post office employee? Because the dumbest ones work at the post office at 3903 S. Congress Ave. it’s true, they have a sucky, boring, mindless job but these are people who are not smart enough or ambitious enough to do work that requires more intelligence than knowing the alphabet. If you are not smart at least you could be friendly, you know, like one of those big, stupid, lovable dogs. But to be stupid and rude? That’s just bleak. Ps… Edward: you are consistently a rude %*^^ ck EVERY TIME I COME IN!!! If you hate your job so much, why don’t you quit and find something that actually makes you happy and stop treating people like crap?

Today, I received the worst customer service I have ever received ANYWHERE! Edward «waited» on me at the counter. Along with a neatly written piece of paper with an address on it, I politely asked his advice on the best way to send my parcel to Illinois. He was rude, aggravated, and borderline nasty. Keeping calm and polite, I finally asked him why he was so upset with my questions. I pointed out, I was there for his expertise. He exclaimed he couldn’t do his job if I wouldn’t do mine. He said it was my job to have the parcel labeled and know what type of shipping I wanted to use. I told him, that’s what I was asking. The friendly folks at Northcross, Hyde Park, and North Lamar have always given me good advice and options. Edward needs to make way for another more deserving employee.
After selecting my method, addressing the parcel, I went through the line again. Luck of the draw, I got him again. Edward piddled around with empty boxes and other stuff until another window became available. His co-​worker, Charles was great! Kudos to Charles — nice guy, professional and good customer rep.
In the last three weeks, while taking care of a friend’s office and nearby house, this post office’s carriers delivered 5 non-​junk mail envelopes to us and failed to stop the mail as the homeowner requested. Twice I got mail sent elsewhere which was meant for us, and I even caught one carrier putting a card on the door saying he missed me and I had to go to the office to pick up four boxes. He didn’t knock. I heard him on the porch and caught him walking away.

I don’t know about that one good review, she must have caught them on their best behavior. These people are sour. Both attendants acted as if every customer was an annoyance. My package was hurled into the bin without regard right in front of me. If that’s how my package is treated in my presence, what goes on behind the scenes?

The staff at this location are the most rude people I have ever encountered in a post office. They yell at their customers and embarrass them for not knowing exactly what to do.
Yesterday my 68 year old mom went to pick up a package for me that they had not left a notice for, but I found out was at this location. My mom was waiting in the line and they said verbatim, «Lady, you need to press the button!» Why you gotta be so rude? Please avoid this location at all costs!!!

People always give post office workers a bad rap. I get it, but these are the friendliest USPO guys I’ve seen. Kudos to them for rising above. Four stars because, well, it’s still a post office…

Edward (with the tacky gold brow ring, circa 1990) is a horrible postal worker. As soon as I stepped up to the counter his attitude sucked and he mumbled to a coworker «I’m getting out of here by 5:30». It’s was about 4:45. I did not address my package, because I wanted to compare prices on my international package. It was an item I was returning, so I didn’t want to pay too much, unless it would arrive much faster. He started raising his voice in an attempt to humiliate me. He said «I told you to address it when you were in line so it’d be ready to go». I said «I didn’t know if I was going priority till I got here»?! How rude! These workers are suppose to be helpful! My sister works for USPS, so I know all post office aren’t miserable beings. I told Edward «you shouldn’t work at the post office if your customer service sucks this bad?!» Then Charles (the coworker who handed me tape a few minutes prior, who had a woman with 50 Manila envelopes in his bag) joined in to further humiliate me publicly stating «I gave you tape so you’d be ready». Obviously these jerks hate their jobs and lives so they decided to take it out on me today. I said «I was ready, I hadn’t addressed it because I didn’t want to waste a priority label cause I knew I would probably choose first class». These people are so rude… so I told him well if you’re going to yell at me I will just take my time… which I did. It was extremely uncomfortable and he accused me of «cursing» him, which I did not. He literally began yelling at me when I asked the price for first class versus priority, which was double. I can’t believe not only one, but 2 of the workers yelled at me for needing assistance. I don’t usually mail international so, I was unsure, which did not warrant public humiliation. The only reason I will not go «postal» on this sorry sack of crap is that no one should take anyone with an eyebrow ring seriously. I WILL be filing a complaint with both of their managers, however. I hope I ruin their tomorrow, too. Jerks.

Truly a hellscape of poor service. No wonder they are an easy target for the Ayn Rand set.

Call me old school, but when my hold mail request says «customer will pick up» I expect the mail to not go out for delivery.
Also, if your excuse is «hey man a lot of people had holds and I couldn’t keep track of them all» then maybe you should find a job better suited to your abilities.
I see In N Out Burger is hiring. All you have to do is flip, flip, flip.

This post office is ALWAYS packed, which is not as big of an issue as a particular post man that works there. There are a few really nice postman that work this location. They are easy to talk to, but there’s one in particular that is RUDE as can be. Why is it that people who go to the post office feel they have to walk on egg shells as to not upset the post man! I don’t get it. This one post man was rude to an elderly woman who was hard of hearing. He left to attend to something & I was so relieved I wasn’t getting him. Then he came back & his tone was awful! I told him as much. If you are NOT happy with your job then don’t do it! Civil servants includes the word «civil», but doesn’t seem to realize that. I expect that all people should be treated with respect, but not at this place.

If negative stars were possible thats what I’d give this place. They constantly mis-​deliver mail on a weekly basis. It’s really ridiculous. I don’t feel like anyone here graduated past the 4^th grade. I constantly receive my neighbors mail so I know they get mine too. My packages will be put in parcel boxes where they forget to put the key in my actual mailbox so it’s just there for anyone to steal. Today I have packages saying delivered but they are no where to be found. Checked with the complex office not there, checked the parcel boxes that are unlocked not there either. They were either stolen in an unlocked parcel box or this fantastic post office delivery man put them in the parcel box and put the key to the locked parcel box in someone else’s mailbox. Which wouldn’t be shocking. When you try calling (if they even pickup — one time they wouldn’t even speak just kept answering and hanging up) there is no sense of urgency for their major mess ups. Doesn’t this borderline on mail fraud. At one point I actually thought they were stealing my mail after I didnt get it for a few weeks. Almost a month when I first moved to South Austin zero mail and no one at the local post office would return my calls or take me seriously when I showed up in person. The problem ended up that my mail was being put into the wrong mailbox for an unoccupied apartment. No one would locally would look into this until it got escalated to consumer affairs. Currently for my mis-​delivered mail, the excuse is always oh it’s someone new. Why is that a valid excuse do these new people not know how to read? So the solution is to file an official claim with USPS — tip don’t do customer service online its just forwarded to the manager of this location who never follows up– so I have sit on the phone on hold for 45 minutes with a general 1 – 800 number. This is legit on a weekly basis. I almost want to move away from this part of South Austin to not have to deal with this place as my local mail service provider. I wish it would close up so I could maybe deal with a location that has a more competence.

Expect a long wait unless you are using self-​service kiosk (and it’s in service). Seriously, plan for half an hour to do anything. Otherwise you will leave angry half way through the line.
I don’t totally blame this post office. I’m sure many people used to go to the downtown location but now the parking is very limited and it’s quite inconvenient. I have no doubt that has overloaded this post office.
WE NEED another post office location!!!

The two gentleman that deal with packages and mail going out are polite, efficient and pretty quick to get the line moving. I say moving instead of down because this place is like a freaking nightclub every time it come in. It’s always crowded, but I have so many iPhone games I hardly notice the wait. To those shipping out, if you can print the label online or pre pay postage you can drop that baby off and save yourself the wait.

Spoke to an a-​hole on the phone who kept interrupting and treated me like I was an idiot. Seriously if you’re having that bad of a day, you should probably not go into work. Couldn’t even get a decent sentence in. Super rude.

Went in here on the weekend because we had a lot of packages to mail and this location had a self service machine. First off, the machine itself was not terribly friendly, but once we got in to a routine it wasn’t so bad. The problem was that the drop box was locked (and had been for days according to those who came in while we were there) and the self check machine broke after 6 boxes (we had over 60).
I went back on Monday in hopes that the machine was fixed (it is the holiday season after all — lots of people shipping stuff) and found that it was still broken and the drop box still locked. I stood in line to mail my packages and when it was my turn to be served while the staff wasn’t unfriendly the gentleman helping me never really smiled to spoke a word to me — he seemed frustrated that I had so many boxes. The other customer service folks around seemed to be in a bit better cheer.
Overall, I’d say that the other local post offices are where I’ll do my business from now on.

Smiles everyone! I get cut-​backs, but being pleasant, providing eye contact while talking to the customer, YES WE ARE CUSTOMERS, and moving efficiently doesn’t cost anything. A power washer, cleaning and garden service all need to visit this place. It’s embarrassingly dirty and weedy. Congress needs to get out of the mail business and let USPS run as a business.

It’s a post office. It’s always under staffed. There is always a line. People are always pissy.
It’s a post office… didn’t expect anything more or anything less.