Had a great experience at USL. Ben showed me around the yard and took his time to help me find what I needed on a budget. Good quality wood was what I found, w the best prices in Austin.
Ryan D.
Classificação do local: 5 Austin, TX
Took care of a very complicated large project for me. Sales and service where on point. I recommend them for any size exotic lumber project. Wood used massaranduba.
Alexander S.
Classificação do local: 1 Austin, TX
I wish I could give this GEMOF A COMPANY a 0 stars or negative stars. All of my material was miss-milled and/or bowed and/or twisted and what I was told by the mill is that the grade of wood they was sent by ALB was substandard and that the quality of that type of material had fallen substantially over they years which is something that should have been disclosed to use prior to the purchase. I was told, after the fact, Benjamin Baker has no quality control standards. The particular mill used by ALB to mill material for my project says they will not do business with ALB due to the negative experiences they have had, as well. I have seen good material come from ALB prior to my project. Hence the reason why we foolishly chose them as a supplier and in this case my family lost 8k+. Perhaps my project/home was too small of a project for them to care after they received payment. The projects, ALB supplied, that we inspected prior to our purchase had at least 10 times the material being a bit more lucrative for ALB and therefore more incentive for him to make sure the material they received was of top quality. Make sure to inspect every board before you take delivery or you may be, like my family, sorry. Expectation is 10% waste when you purchase lumber but this was a total waste. Our expectations were made very clear upfront and we were told that we would get what we were promised, which, unfortunately didn’t occur. update ½/2014 And now I received a call from a process server. I assume is because I was am divulging the fact that miss milled wood came from this wonderful class act of a company. After partial installation the wood had to be torn off of my home because it looked that awful. Apparently I’m not allowed to speak of facts or opinions regarding a business that in my opinion took advantage of my family… This is the United States of America where truth and opinions are protect under the first amendment guaranteeing freedom of speech and expression. I guess it’s time for the courts to give ALB some insight into the laws of this great country. This is not my first rodeo. Instead of paying for an attorney perhaps you should work on rectifying the problem you caused and pay my family back. You failed at providing me what I paid for so I have the right to let others know. Do your research, inspect projects closely that use ALB product and definitely make sure you inspect any material for fitment and milling inconsistencies prior to taking delivery. If you would like I am happy to show you the pile a useless garbage I have kept in storage for years. In fact I may make an art installation out of the material with a dedication. I cannot recommend this company for anything as my experience was years of hassle and frustration. I ended up having Fine Lumber supply and mill the material that was installed on my home which came out perfect and with less than 10% waste. They even replaced boards that had defects they didn’t catch. They did all the work in-house, they had special knifes built to mill the material. An over all awesome experience with them. They were timely and the material was top-notch! Cheers to honest people. Happy 2014 everyone!
Amber S.
Classificação do local: 5 Austin, TX
These guys are great to work with! I know very little about decking, but these guys are professional, knowledgeable and friendly. Always ready to answer a million questions about their decking — and believe me, I always have a million questions. Their prices are great by comparison to other dealers in town AND they offer delivery!