U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

Kudos to this uhaul group which consist of Gary, Stella, and my installer Jesus… you all rock! What a great job started off with customer service key coming from Cali, secondly the fact that I was totally accommodate told to be there by 8am got there by 7:15 and got right in. Third, not sure of how my installation would go turned out really well so I purchased a bike rack (yahoo) totally taken care of here as well. Finally, (save the best for last) my installer shared everything with me how everything works as well as if I had any questions he is there for me!
Thanks all hope everyone can experience what I did…
LaVon from Cali.

Do not plan on getting a hitch installed at this Uhaul location, and definitely don’t think having a confirmed reservation with Uhaul is something you can count on. I had 3 confirmed reservations over 5 days and this location did not honor any of the reservations. Uhaul customer service people were of no help and did nothing to improve the situation. Staff at the location were surly and totally lacking in customer service skills. Fortunately I discovered Texas Truck and Hitch (Austin), who were helpful, attentive and efficiently managed… the antithesis of Uhaul.

I’m not one to review things online typically, but I was compelled (and NOT
in a good way) to express why I will NEVER USE UHAUL AGAIN! The management must be made aware of this situation immediately. The customer service here, especially from someone named Lyndsie Kiker at the in-​store 8710 Burnet location was THE ABSOLUTE WORST I’ve ever experienced, and I wasn’t born yesterday — I’m almost 30 years old. Lyndsie is extremely stupid, incompetent and an INCREDIBLY HUGE LIABILITY TO THE COMPANY! They should terminate her employment immediately if they want to continue having ANY customers at all!!! I absolutely DESPISE this place because of her and WILL NEVER USE UHAUL AGAIN AND WILL MAKE SURE PEOPLE WILL AVOID THIS PLACE COMPLETELY! She royally messed up my order, I wanted 9 foot VAN and she gave me a 10 foot TRUCK, she said to drop it off tomorrow morning by 7am I confirmed TWICE with her) BUT SHE FAILED to tell me that she changed the drop off time to 8:30 PM TONIGHT (I only found out about this bc I DECIDED TO CALL UHAUL CUSTOMER SERVICE to change all of my incorrect info that SHE inputted (see below) with another uhaul associate and I VERIFIED that info and found out about that freaking change). I spelled my old address and new address over the phone 3 times with Lyndsie, she still got it incorrect when I spelled it in person TWICE, she didn’t bother to change it, misspelled my last name on my email and didn’t give a crap to change it even though in another area my last name surprisingly spelled correctly — why she didn’t put 2 and 2 together with my last name she just spelled correctly and completely butchering my last name on my email only shows how completely stupid and brainless she is) and she actually didn’t bother to change it when I TOLD HER IT WAS INCORRECT!!. My bf said driving the uhaul truck is very loose which all uhaul trucks are of crap quality but he said it felt very dangerous driving this one. She also overcharged me big time and has been giving new misinformation the ENTIRE transaction with her!!! We are NEVER USING UHAUL EVER AGAIN!!! It is with the horrible customer service received from her and the BLATANT AND COMPLETE DISREGARD AND DISRESPECT for the customer’s best interests by giving them misinformation and withholding information, wasting MY HARD-​EARNED money, time and wearing out my patience, (especially during this very stressful and hectic move-​in/​out situation), this person and company only exacerbated any moving stress rather than helping to alleviate it !!! I officially HATE this company and it only takes one bad apple too screw it up for everyone else at uhaul. I’m officially DONE with uhaul!!!

Great place to get your propane tank filled. Very friendly and the price is great. Haven’t used them for anything else yet.

I have rented multiple times from this location. Normally, we just rent 5×8 trailers for trips with a group. Most of the time, the trailers just look terrible. Interiors are often dirty, and full of «moving materials.» If you happen to get one of the trailers with two actual doors, you’re in luck… because those with the roll-​up style door ALWAYS have door issues. U-​Haul as a company needs to address this.
Staff is normally very helpful and friendly at this location. No beef with their people.
However, today I rented a cargo van to move some boxes. All the «$ 19.95 a day for in-​town moves» is a total load of garbage. That’s the pickup fee, but then you are charged mileage PLUS you have to replace the fuel. If I’m paying mileage, I should not have to pay for gas, as well. Van I rented was COVERED (and I’m not kidding) in bird poop. The guy there at least cleaned the poop off of the windshield for us. No idea why they gave us that one, when there were at least 7 – 8 of them parked there with nothing on them.
Don’t love this place, but when you have to rent a van/​truck/​trailer, there are not a lot of options. If you find a better one, please let me know. The expense of all of U-haul’s «extra fees» is just insane.

Quick and friendly service when I came in to rent a trailer. In and out in less than 30 minutes.

We needed a storage unit for 8 days, (reason: awful landlord) and these guys really saved the day! They were able to offer me a promotion and made the moving in-​and-​out-​process really easy. On our moving day, they came out right away to re-​arrange trailers, so that our moving truck could get through. They were amazing, I would use them again.

It was alright. NOthing went horribly wrong but it wasn’t exactly super smooth and easy, either.
People were nice but everything took a long time — both the check-​out and the return. They pulled the truck right around while I was doing the paperwork inside, which was nice. However, I made sure to check the mileage and gas before I drove off — and yeah, lo and behold, the tank had half as much in it as was indicated on the paperwork. Meaning I’d have to pay for extra gas if I hadn’t checked it, or pay a fine for «underfilling.» They did come out, take a look and manually adjust it with no problems. (And, when I brought the truck back, there were also no problems on that end.) So just keep an eye out and be careful, but people seemed accommodating enough.
I had a 24-​hour reservation and called towards the end of it to ask if it could be extended (didn’t get enough done, of course. Moving.) No problem there.
I brought the truck back about 10 or 15 minutes later than the time I’d promised (took too long filling/​traffic) but there was no hassle about that.
The lamest part was that as I was getting the truck checked out, the dude told me I would be emailed a receipt, or I could go inside and get a printed copy. I kind of wanted to double check before leaving, given the gas tank discrepancy and the extended reservation, but when I went inside there were several people waiting while the one clerk completed a phone call with a customer. I kept hoping the e-​receipt would pop up on my phone but eventually just gave up and left. Long story short, it all turned out ok, nothing shady, but the wait and the checkout process was kind of a pain.

I had to rent a truck today to finally empty my sad little storage unit (and save $ 50.00 a month).
I reserved a truck online, showed up at 6pm when I said I was going to show up and they had everything ready for me!
There were three very helpful dudes working at the time and I think the whole process took maybe 5 minutes.
I would, and do, highly recommend Uhaul and especially this Burnet Rd. location.

Went on to Uhaul web site hoping to save some time renting a truck. After getting a confirmation email I called the facility on Burnet Road to confirm. They did not have a record of my confirmation in their system and argued with me that I did not reserve a truck on the web. Well it goes downhill from there. After finally getting through to their «traffic manager» I experienced a very rude lady that basically told me that I had reserved the truck for 4 hours. Well, needless to say I specifically checked the radio button for a 24 hour rental. This lady was rude, argumentative and basically the worst example of a customer service representative I have encountered in many years. I guess when a company like Uhaul has a quasi-​monopoly on the market they can be arrogant and disrespectful. I will go out of my way to not do business with Uhaul and will cheerfully tell all of my friends and family to avoid them at all costs.

Having recently moved from the east coast to Austin, have had several good experiences with U-​Haul in general, but my experiences at this location make me question the company’s control of its franchise and I will reconsider using them again. I have used this storage facility for approximately 3 months. Two incidents in the past month show their lack of customer service. First, I was late one day (ONE DAY) in paying this month’s storage. Paid in the am and went to take something there and found the door padlocked. They said that it was policy to padlock on the first late day. Personally, I find that pretty severe. That was the minor incident though. Last night, I went just before 9 pm (didn’t realize I would have had to pay extra for 24 access.) I was there for fifteen minutes and when tried to exit, the gate code key said that I was past my time and would not open. I was locked into the grounds with my wife and 2.5 year old. Luckily, I had my site info sheet in the car and called the number on it. I got some distant customer service who transferred me twice before they disconnected with me. This happened one more time and it took a third call to finally get through. After two transfers, I finally got the local general manager. I realize I was a bit terse and angry, but this was after being passed around for 30 minutes, virtually imprisoned. He totally copped an attitude back and would not just give me an emergency code to write down (I was on blue tooth with car speakers and couldn’t walk to the keypad and still hear him and was afraid would be disconnected again.) At that point, he said well there is someone on site who could let me out. This after one hour after being let in the facility and 45 minutes of calls with at least 9 transfers and two disconnects and a baby in the car. Oh, I almost forgot, he was kind enough to tell me that if I got trapped (my words) again, he would make sure to charge me the extra 24 hour access charge but would forgive it this time. I had been on a waiting list for another company and they called twice and I said no but now will move out of this prison as soon as I can find another place.

They staff was great and were really quick. I rented a 5×8 trailer and needed it a few hours early and it was no problem. I’m surprised by the low ratings because they got me in and out really quickly.
If i need a trailer again, I will definitely use this location again!

We had to have a hitch installed on our truck when we bought a travel trailer. My husband called ahead and got an estimate on the work that needed to be done when he made the appointment. (We went with U-​Haul because it was less expensive than the RV lot where we were buying the travel trailer and they could do it right away.) The stabilizer bars were not in stock and they installed a better quality set at the original quoted price. The staff were very informative and double-​checked with the travel trailer manufacturer to make sure they installed the correct size ball on the hitch.
Very satisfied with their work.

My review is for this location only, not U-​haul as a company…
My husband and I had a hitch and wiring put on our car last weekend at this uhaul location for the purpose of picking up a washer and dryer in Houston that my dad was giving us. Everything seemed fine, they were friendly enough, they said that the wiring was a pain the butt to do on our car.
So here is where the 1 star comes in (and I would give them negative 50 stars if I could).
We showed up TODAY! At the location in Houston to pick up the trailer, the guy hooks it up to our car and asks us to turn on our lights to check that everything was working, the husband turns them on and off and on again and nothing. Luckily we spend the 5 bucks to buy the lifetime warranty (this is a must) so we didnt have to pay for the nice guys in Houston to look and see what the problem was. It took them no time to find the first problem… they had hotwired the wiring, one of the wires was too short so instead of actually doing their jobs they taped the short wire to another wire with electrical tape so that you couldn’t see it, so there was no power going where it needed to. The guys in Houston fixed this and thought that was it, OF COURSE NOT! ALL of the wiring had been installed incorrectly and therefore would blow the fuse everytime we tried to use it.
I’m writing this while sitting back at my dad’s house waiting for them to finish fixing the car over 5 hours after we were supposed to pick up the trailer. The guys at this Houston location have been nothing but great and I will be writing their store a seperate review but whatever you do DO NOT give this Austin store your business. I have not yet contacted the store about getting any of our money back but will be doing so as soon as this problem is fixed.

Use their website, it’s way more efficient than calling ahead or just showing up.
They are helpful and friendly, have all manner of packing supplies, boxes, etc. Got me in and out and off to move AND were cool enough to push my reservation time from 8 am to 9 am (six hour reservation) because my new place wasn’t quite ready and I had to waste an hour and a half for lunch.

We picked up a truck at another location and returned it here, hoping to save a bit by not paying for gas both ways. Oh wait, that would be logical! On refilling the tank, put $ 10 in… gas gauge doesn’t move. Another $ 10… nothing. Another $ 10 and it jumps from half tank to just under full (we only needed ⁵⁄₈ in it). Obviously it has a faulty gas gauge. Does U-​Haul care? Nope! They refused to reimburse us for the extra 20 bucks. So much for a cheap (ish) furniture move!
Screw these guys. After the service here and at the pickup location (Ben White), I won’t be doing business with U-​Haul in Austin again. A couple of other cities have had decent U-​Haul centers, but obviously we don’t!

I reserved a truck for a one-​way, three-​day move to another city. The truck was ready even though we arrived about an hour before our scheduled pick-​up. The staff was very friendly and the truck was clean.