Public Storage

The lady at the desk, Theresa, has the worst attitude I’ve ever come across in any kind of business I’ve been too. She raised her voice at us and talked in a condescending way. Prices that were quoted were not honored and a reservation was cancelled because we didn’t «pick up the phone». When asked to speak to the manager she gave us the 1 – 800 number to corporate and when asked to lower her voice she said that she’s from New York and that’s the reason why she speaks loud.
I’m hoping it is not the case but we felt a strong sense of racial profiling being an interracial couple.
Please stay away from this business. There are plenty of other storage units out there.

Tommie, the manager, was very friendly, knowledgeable and helpful during the rental process. Did not try to «up sell «no pressure. Enjoyable experience. Honored the online discount rate versus walk uprate, one of main reasons chose the property, ($ 19/​month), which is exactly what the website indicated. Every little bit helps: —)

Last of several comments on public storage facility with Tommie as manager. We have finally moved & were extremely pleased with Tommie Jackson’s service. Always helpful & courteous. Hopefully we will not need to move again but if we do hope to find another public storage facility with same management personnel as Tommie.

Thank you for helping us upgrade and being patient!!! Everyone there has been very helpful! I have been a tenant for 3 years and appreciate the updates and communication on the very rare times there have been any problems. I highly recommend this location. I was especially impressed with the follow up call upon our transfer.

Very impressed with Tommie the manager. We came looking for a bigger unit at a promotional price we didn’t qualify for (as we were existing customers at another PS facility), but he was friendly and took the time to show us several units and find the size we needed at a reasonable price. I think the on-​site manager is the biggest overall part of keeping a storage facility clean and safe and he impressed me here. This location is nice and easy to get in and out of once you know where you are going.

I had a quick and good setup experience and the facility was in great shape. Tanya did a good job.

Getting a storage unit isn’t on the top of my favorite things to do list, but I couldn’t have been more pleased than I was today. Lorenzo showed us two units and was keeping our budget in mind. Then as my husband and I were talking about temperature control and if it would be needed I made the comment «well that’s probably more expensive». Lorenzo jumped in and said «actually not always, there’s another Public Storage just up the way that is comparable in price». We went back to the office where he and Tommie got us set up with a temperature controlled unit under our budget. Couldn’t be happier and we were in and out of there in 20 min. Thanks guys and GO COWBOYS! :)

Robin and Tommie are the nicest people I’ve met. This is my second time at this location and both remembered me by name. Everything was ready to go before I got here, so signing papers was a breeze. Thanks guys!

Fabulous, attentive service from Tommie & Robin!

I needed to store a cargo trailer. Tommie helped me out. I’ve used a couple of Public Storage facilities, and other storage facilities, in different states. I chose this place based on price.

Tommie and Angela were real helpful finding what we needed. Even if they kept us in the sun for a while :)

If you don’t mind no climate control, this is the place! Best prices around by far! Tommie was the manager who helped me, couldn’t be easier. The storage unit was clean and dry, easy to get in and out, LOVED IT!

This place is a little hard to find, you have to keep going down Research Blvd and it’s on the right before Research Blvd goes under the 183 and goes the other direction.
I’ve only had my stuff here for a month and a half, so I haven’t yet experienced the rate increases some others are talking about.
Also Tommie was who I dealt with and he was friendly and nice. The only small complaint was that he was the only one working that day so when I first got there he was showing a unit to someone else and there was a sign on the door that said he would be back in 10 minutes so I did have to wait a bit.
Also, only certain units are eligible for that $ 1 for the first month deal so check up on that before you make your decision.
Overall, pretty good experience.

Great units and the management team has been very helpful. Tommie was a huge help!

So far I’ve had a very good experience with Public Storage. I needed a storage unit for about a month and was able to take advantage of the winter ½ off special. It was the best deal I found in the area for a 10×10 unit. It was quick and easy to rent a unit thanks to the staff.

I had to give a star, but I’d rather give negative stars! On 11÷20÷13 I reserved a unit online and went to check in to the unit. Tommie (the onsite manager) assisted me. I was trying to reserve the unit for the doctor I work for and even though I had ALL of the criteria, I was missing the doctor’s body. So we went round and round, but I understood his policy and just checked the storage unit under my name. Not the end of the world. However, I explained to him my situation and let him know I wasn’t exactly sure on the size of the unit and the shipping company would be delivering in a couple of hours. He said, no problem, we can transfer. (What he FAILED to mention was, if I went through with all of the paperwork, that I would no longer get the discount, if I did need to transfer) Shipping company arrives and the needed a unit with a roll up door. So I walk to the front and let Tommie know I would need to change units. He gets the paperwork going, lets me know the new rate, then says «Since you are doing a transfer, you NO LONGER get the discount or the $ 1 first month’s rent.» I seriously thought he was joking. I even said, «you’re kidding. right?» he said, «no». I tried reasoning with him and I asked was there someone else that could help or make a decision? He said, «no, but you can call my district manager, but she probably won’t do anything either. It’s the policy and she’ll back me on it.» I honestly couldn’t believe it. So today I get a call back from the district manager, Lindsey. She basically said the same thing. She said, «it’s the policy and there’s nothing anyone can do.» I also asked why he didn’t just tell me that when signing the contract that I wouldn’t get the deal, knowing there is a good possibility that I would need to change. I explained that good customer service would have been for him to mention that maybe I should wait so I could see the unit when the delivery arrives. Her response was nothing less than unprofessional… her answer, «well that’s your decision to rent it at that time and we just try and give the customer what she wants. It’s the policy and there is nothing we can do.» I said, so you have a title of District Manager and you have no authorization to make any decisions? She then told me she did not like the way I was talking to her and I explained I didn’t like her tone either as it was a condescending tone like no matter what I try, no one is going to fix it. I asked was there someone else I can talk to, she said you can call my manager, but she’s probably not going to fix anything either. I asked is there someone in corporate? she said not really, not anyone that can make changes… What? So now I have Dyan’s number, I left her a message and we’ll see what happens. I’m not asking for compensation for anything, I just want to be able to get the discount I had when I rented the unit two hours before my shipment arrived. That consisted of one month’s rent @ $ 1 and my monthly discount off of $ 169 per month. If this get fixed I will fix the rating and comment the results.

The staff asked me several months back to go to Unilocal and review their services. Well, they’re getting what they asked for.
I was happy with my storage unit until Public Storage continually raised my rent every few months. The price was fair to begin with, even after the promotional deal expired, but after repeated rent increases, I had enough. I called them to tell them that I wasn’t happy with the rent increases and that if we couldn’t keep my rent at a reasonable rate, that I would terminate my lease with them. The gentleman I spoke with was nice, but he had no interest in retaining me as a tenant.
I won’t be going back to Public Storage… I’d rather sell my belongings than give them another dime.
Renter beware…

Staff not very friendly at all. Alice is, but the others are not. Told me that insurance was required even though home owners insurance would cover the unit. It wasn’t until I was initialing everything in the contract portion that I told him for a second time that I wanted to decline their $ 9/​mo insurance and he seemed put off as if I didn’t tell him from the beginning that I did not want it. He also assumed I was buying a lock from them ($ 17) when I had brought my own.
The upstairs units are not in very good shape, the stairs are fairly wide and hallways are pretty wide as well. The unit inside had insulation falling from the ceiling and the vent on the front door was broken. The price is right but you get what you pay for.