Travis Medical Sales Corporation

We ordered our chair, custom made, from Dewayne and I could not be happier with the chair or the customer service !!! I highly recommend Travis Medical on 34^th. Kassie kept us updated on the progress and was always very pleasant and knowledgeable. Awesome service. THANKS DEWAYNE !!! You Rock !!!

W A R N I N G
I f you are in need of a wheelchair or power chair do not go to Travis Medical in San Antonio or in Austin…
Travis Medical do not live by there Mission statement, Their cust. service is a joke…
Here is what they say; They treat their patients like family and you will be impressed with their capacity to go above and beyond with cust. service…
That statement is a lie and a joke. Do not trust Leon Harrison in San Antonio
or Abel Guevare not even the owner Chris…
They are a joke to the disable in San Antonio and Austin
Adapt of San Antonio

The only difference between Travis Medical management and Jesse James is Jesse rode a horse. Beware of this company when purchasing a motorized wheelchair. I have encouraged my physician in the past to use Travis Medical because I felt it was a reliable company. However, the wheelchair I purchased was the first big purchase. First, the chair was not suitable for the type of disability I have according to every medical professional I’ve come in contact with. Second, they over charged for the purchase.
I gave up on getting any satisfaction regarding the chair when the general manager (who previously said he was willing to work with me) neglected to return phone calls. However, I pursued getting the over charged amount back by going through the Better Business Bureau. Even going through the BBB, they still would only refund a partial amount even though I have the documentation from my insurance of what I owe.
If you choose to purchase from this company, do so with caution. Don’t believe anything they tell you; be sure to get everything in writing and do not pay them in advance. Better yet, go somewhere else for your medical supply need!

When I was at Seton Hospital after my knee surgery, Travis Medical was supplying me with a walker and other equipment. I was discharging pretty quickly and there wasn’t enough time for one of their drivers to deliver the equipment to me so the girl on the phone said that she would be right over. She carried everything herself right to my hospital room so that I could get home on time. A very considerate staff in general and I would go to them with my future equipment needs. Hopefully I won’t need a walker again anytime soon.

Well, I only _​thought_​it was the final review…
This week, I had a repair issue with that fabulous $ 450 air mattress that Travis sold me for my dad’s use. So I contacted the manufacturer, Roho Group, yesterday.
The item was still under what I thought was a only 2-​year warranty and the warranty expiration date was getting really close. In the process of filing the warranty claim, I came to find out that Travis had actually acquired the air cushion from Roho Group in January 2008, selling it to me in April 2009.
You might wonder what is wrong with this picture. While Roho Group didn’t actually say what was wrong, they did say «That’s a long time on the shelf. We encourage our retailers to rotate their stock, but they don’t always do it. And, sometimes, they buy in large lots.»
Interpretation: Rubber. Meet your Kryptonite. It’s called ozone. You have a limited lifetime around it. Thanks to TMSC’s «buying power», this air mattress would likely last about 15 months less than it should otherwise have.
Luckily, Roho told me there’s actually a 3-​year warranty on the item, and they would honor that from my original purchase date. They didn’t count Travis’ shelf life against me. The issue, while minor overall, involves replacing the entire mattress with a new one, which Roho will do at no charge. They even pay for the shipping both ways.
I think there’s a term that applies to someone who preys upon those who are too old or weak to know better or fight back. It’s called «shyster».
My dad has the good fortune of having me in his corner. And I fight back. ;)