The Link Apartments

I love this place! Love the apartment, Love the location to downtown and how close it is to the running trail, Love the community feel, and Love the PEOPLE! Have lived here 6 months and not had any issues other that a light bulb out. Reported it and it was fixed same day! Great place, move here! :)

A week has passed since moving into my new apartment and I am beyond happy with my decision. Here’s why:
(1) The 1BDRM unit is only 600 or so square feet, but it feels spacious as a result of the layout. Visitors have remarked on how roomy it feels.
(2) The recent property-​wide renovations were done in very good taste. The buildings are older, and my not being from Texas, I really appreciate the Old Western charm in the architecture: spartan colonnades and the flat building façade. The floors are made of hard wood veneer, the kitchen sink is deep and wide. It’s not necessarily «luxury» or «high-​end» but it does a decent job of conveying smart, clean and contemporary design, nonetheless.
(3) There’s a real sense/​existence of community here. The residents skew younger and professional, and as a result of the demographics, the building layout, and the chill laissez-​faire attitude of Management (which allows full personal expression vis-​a-​vis patio furniture and plants and no dog breed restrictions), people slow down and take real ownership of the community. I’ve met both my neighbors already and they are super friendly and relaxed. People hang out on their connected patios/​walkways. Reminds me of the stoop-​culture in certain Philadelphia neighborhoods.
(4) The rent is cheap.
(5) Location is good. Within 2 minutes are: (a) Chipotle, (b) 24-​hour Walgreens & an HEB+ with the hottest shoppers I’d ever seen, © Thundercloud, (d) Buzz Mill (café/​bar), (e) Verts Kebab, (f) Taqueria Arandinas (open til 2am), (g) a fro-​yo place, (h) Emo’s, (i) the highway, (j) 888 on Oltorf which you can get to without having to go on the highway, etc.
Within 8 minutes is: Downtown.

Great location – close to Downtown and the East Siiiiide! Hardwood floors, washer/​dryer in every unit, pet friendly – what more could you ask for?! Javier is the best maintenance person EVER. EV. ER – friendly, professional and gets the job done right! Additionally both Jonathan (our current Community Director) and Leigh Anne (our previous one) go above and beyond to make you feel welcome and address any concerns you may have. Jonathan is always available, friendly and makes sure I always get my packages (even when the apt number is left off!). The neighbors are cool and there are numerous community activities (like yoga, movie night, food trucks, etc. IF you like that sort of thing) throughout the year. There’s also a pool and gym (albeit small, but functional – that’s what she said!) on site. I would definitely recommend living at Link!

REAL Wood floors
Quartz counters
Washer and dryer
Affordable price tucked away at edge of the Boardwalk District
Best value in town

Well, after I wrote my first review, I received a phone call from the apartment manager. She started off asking me questions about my dishwasher, my dryer, other things I had written about in my first review. I thought, «Oh, I appreciate that they are calling to check up on my apartment,» and even contemplated changing my review of four stars. Then, about 2 minutes into the call, Leigh Anne started to berate me for what I said about her in the review. She was emotional, unprofessional, immature, and patronizing. She yelled at me for about 8 minutes, and told me that, if I ever had a job, maybe then I would understand what it was like to have «pride» in my work. I tried to tell her that the review wasn’t meant to hurt her feelings and that she needn’t take it personally, but I could hardly get a word in edgewise. I eventually gave up trying to have a rational conversation with her, and just let her yell. After I got off the phone with her, I realized how completely unprofessional and inappropriate that phone call was. I e-​mailed someone from Roscoe Properties to tell them how poorly Leigh Anne has behaved. Unfortunately, I did not find help in a professional, but rather someone who seems to be very close friends with Leigh Anne. Amanda, I think her name was, was professional at first, but she very quickly started to demonstrate as much immaturity as Leigh Anne. At the start of our correspondence, Amanda was understanding and told me that it was okay if my boyfriend came over to my apartment when I wasn’t there to let my dogs out, and he could even stop by the office to grab my packages. After a few more e-​mails, Amanda changed her whole tone. She told me it was a violation of my lease for my boyfriend to be there when I wasn’t home. I mean, there are services that people provide where they come over and walk your dog when you aren’t home. Isn’t it better that I have my boyfriend, someone I know and trust, come over and do it for me instead of having a complete stranger come onto the property? I eventually had to move out because I couldn’t stand living in such a terrible community anymore. Anyway, the whole thing was a complete mess, filled with immature and unhelpful people. It was frustrating and unproductive and put a terrible taste in my mouth. Going forward, I will never trust Roscoe Properties to be professional or even civilized. I tell my store to anyone I know who may be thinking about moving into a Roscoe Property just to warn them about what this company is capable of.

I have lived at the Link since November of 2013 and I love it here! Sure it’s and older property and we do have issues with the water sometimes but it’s always fixed right away. The property manager Leigh Ann is awesome to say the least. She is so friendly and always hosts awesome events here for the residents. It’s a small community so it’s nice going to the pool/​events and knowing everyone that’s there. Javier the maintenance manager is always there to help out as soon as you put a request in. I love living at the link. We plan to renew our lease for another year and future years to come.

Read the lease carefully-​and be aware that they don’t cover trash, water, etc etc. If you ask them to spray for bugs there will be a nominal fee. They are remodeled older apartments, so I experienced quite a few maintenance issues and water shutoffs. After their first year it may be better, but that is just conjecture.
The floors in the bathrooms are a highly sensitive, porous material. Good luck keeping them from damage.
General Unilocal stuff if you haven’t been a regular user: If the author has few «friends» and only one (or two) review, they’re probably the company’s marketing team, or the reviews were solicited. Likewise, if it’s a one star review and similar stats on the author, the author probably didn’t think it through much either, and is just angry. That goes for all reviews on Unilocal.Their filtering system only works so well/​quickly.
I felt that these apartments were more expensive than they were worth, for the complex and neighborhood. The company feels like it is the norm in riverside. This corner of east riverside is not very neighborhood-​y, though the HEB and convenience stores are close and if you are a cyclist or pedestrian primarily, the neighborhood is not ideal due to the busy roads that surround it. There isn’t a lot of shade around there. If your idea of «value» is frequent happy hours, sure, I guess this is the place to be, but I’m not what kind of resident they are trying to attract, I suppose.
While the property manager was nice to begin with, but in discussing my move-​out and the floors which were mysteriously stained, I was accused of being a liar, and viciously attacked for an honest review on Unilocal.In a career of customer service/​dealing with the public I have never considered treating anyone like that on the job.
I spoke to her manager, who was willing to speak to me about my move-​out statement (Leigh Anne was not) and she was much more polite. Since she never apologized for Leigh Anne’s behavior, I can only assume that they condone her behavior. I would recommend moving elsewhere.

I lived in a bunch of Austin apartments and Link has been by far the best experience I’ve had. Even factoring in the water problems we had early on, this place is a fantastic value for money and just an all around great place to live!
Leigh Anne is the best. Whatever problem you might have, she’ll go all out to fix it. She alone makes this Link better than 90% of other Austin complexes. But you can’t overlook the location. This is really a fantastic neighborhood. 5 minutes from the lake, a short walk from HEB, and super close to downtown.
Yes there were definitely some problems here early on. But those are in the past. If you want to live in a great complex, with an awesome location, and unbeatable staff call Leigh Anne today.

I have lived in the Link Apartments since the end of August and I love it here. We did go through some issues with the water and pipes but the complex did everything they could to help out the residents. They provided water, free showers less than 2 minutes away and reimbursed us rent for the days they were working on the pipes. The descale company said it was one of the hardest jobs they ever had to work on. It was in no way the properties fault. It really showed me how much they care about their residents and I feel like a valued resident here and since then have been no issues with anything else. The best part of living at the link would definitely be the Property manager Leigh Anne Malcom. She is so sweet and is always genuinely happy to see you and ask how you are. Throughout the whole descale process she did everything she could for us. Anytime I have any questions or need something fixed she does her best to get it done for us as soon as possible. These apartments are by downtown so you are not far from a million fun things to do and there is an HEB within a few minutes drive. I would recommend the Link to all my friends!

We moved in here about 2 months ago and love this place! We are a 5 min drive from downtown, and there is an HEB right around the corner. The upgrades are beautiful and the real hardwood floors are awesome. Plus washer and dryers in each unit… my prayers are answered. Still even with all the awesome new appliances and awesome new gym and pool on site the best thing about this place is the property manager Leigh Anne Malcom. I know everyone has a east side rental horror story and its usually because of the onsite staff. Sure they’re great while trying to get you into a unit, but once you sign that lease they could care less about you. My last apartment was just around the corner, and it took weeks to get maintence requests fulfilled, phone calls returned or even just acknowledged. At Link, Leigh Anne sends emails daily if the office is closing early or if any small thing may be an inconvenience… I’ve never had so many informative emails from a property manager, she really keeps you updated on stuff going on with the building and in such a helpful and positive light! My dryer had an issue when we first got here and I sent her an emaiI about it. In response, I had an email and a phone message within hours saying professionals were coming out to fix it the next day… And it was fixed that day. She always has a smile on her face and genuinely cares about the people who live in these units. So if you are having doubts about living here, don’t! It’s a great place with someone that actually cares about making sure the tenants are happy and remain that way… And that’s rare to find on the Eastside.

This apartment complex did incur an unforeseen disaster with it’s pipes that they were not previously aware of. Yes, there were inconveniences during the time it took to restore the way… we all made it through. What the previous Unilocaler left out were the measures at which the complex when to to reassure, reimburse, and make right our situation. There was rent reimbursement, plenty of bottled water provided, a partnership set up with a nearby gym gym for showering, money for anyone needing to rent a hotel (etc.), clear and constant communication and even food provided during a community meeting to explain the situation. Yes it was an unfortunate situation but I truly believe that The Link did EVERYTHING they could to rectify the situation. A special thanks to LeighAnne (office manager) for all of her positivity throughout the process.
This is a beautiful place to live with kinds folks looking out for you. I’d recommend it to anyone.

PLEASE, PLEASE, PLEASE do not move here. The time that I have spent living here has been a whirlwind of water shut-​offs and complaints. There are some contractors here doing repairs right now, and twice, they have just waltzed into my apartment after waiting only two or three seconds for me to open the door.
The water has been off for three full days now, and we just got a notice that it would be off for another day. You read that correctly… WE HAVE NOT HAD WATER FOR FOUR DAYS! I shower at a gym, can’t cook, can’t clean, can’t keep anything under the cabinets where people are working on the pipes, and now, random people with keys are walking into my apartment on their own terms. Seriously, what is the point of renting a place?
These apartments are owned by Roscoe Properties, which also have abysmal reviews. so check that out if you need more information.
Lastly, I am not writing this just to complain. I am writing this review because I want to stop anybody who is considering signing a year long lease. Please, please, please save yourself the trouble.