The Ballpark West

My apartment complex has been well kept, clean, appliances work, and I haven’t had any concerning issues. Rent is very affordable and the staff is pleasant. Gym, pool, basketball courts, tennis courts, quiet neighbors, and clean facilities. I’m happy staying here.

The new owner contacted me and apologized for my past experience I had at these apartments while it was under old ownership, he offered me a great deal and although, I personally wouldn’t live there again, consider that it is now being ran by someone who’s doing their very best to make these apartments look better, feel safer, and has hired more reliable workers.

Personally witnessed the transition from the ION to Ballpark West. I am a completely satisfied resident. Valet trash, cable, new appliances, upgraded internet, pool table, gym and one of the better pools on Riverside.
The homies at the basketball courts are cool, and everyone in the office is usually helpful for any residence questions (not to mention they put on some live community events like thanksgiving and movie night.) The maintenance turnaround time has become significantly quicker.
It’s a cool place to kick it. I’m just college living and I’m comfortable here.

I started my residency here when it was managing under different team and I and almost everyone else had uncountable problems and restrictions but a few months ago until now when the managing changed I saw by my own eye how a super negative feed backed residential place like this can turn into one of the best and the most comfortable parts of the city. — 5 stars

This complex was previously called The Ion. The management of the Ion was an absolute nightmare. Nothing ever got fixed, packages would get lost, and the employees at the office were so rude and unhelpful. I was so unhappy I was counting the days till my lease was over.
Just before my lease expired the complex was bought and new managers took control. Suddenly the complex started transforming. The improvements were mostly geared toward aesthetics, and of course they focused on the lobby, gym, pool, club house, and exterior paint. They obviously wanted to polish up the parts that a potential renter would see when they came to look at the place. Nothing much has been improved in the actual unit and maintenance request still get ignored and key fobs for the gym haven’t been issued limiting the gym hours to the hours that the office is opened. But on the bright side the place has improved drastically since the new management took over. The rent is affordable and the location is great. They hired a trash valet. Now if they hired more maintenance workers and repaired the inside of the units this would be a very nice place to live.

It best apartment very quiet like that and I notice that new every upgrade this change new things! Now better this good improve for Fix make sure prefect.

Seriously the worst apartment complex I’ve ever lived in. I’m prior military so I lived in many apartments as I moved around and this one takes the cake. They prey on the fact that you’re temporarily living there and don’t give a crap about how comfortable you are. Nothing gets done and their maintenance is the worst. When management wants you to do something you have to literally jump through hoops or else they fine you. PLEASE stop renting from this place so they can get the message that THEY need to change.

If you want to talk to the office staff, you’ll have to go in to the office, they never answer the phone and have previously actually picked up the line and then hung it up in my face. If you want to meet with a manager you can forget about it. Before the unit I’m in now, the contractors broke my locks and they refused to fix them, I could not lock my apartment from the outside, and at the time was living alone. They continuously give the same routine, rehearsed answers such as «maintenance will get to it as soon as they can». If you don’t want me to break the regulations of my lease contract, then why are you? They never answer maintenance requests, and it doesn’t seem like they value their residents at all. That apartment was also infested with bugs. I put in multiple pest control requests and nothing was ever done. My food was ruined and so was my sleep. They moved me to a new unit, seeing as I got locked into a renewal, and it wasn’t even completely finished! They won’t even answer my maintenance requests for the supposedly brand new apartment I was supposed to be getting; stains all over the carpet, shower rod broken and not hung up. Went into the office today come to find out they haven’t even put in any of the requests I’ve asked for! This place only cares about money, (and as a former employee) I know there’s more that you could be doing and that they’re ran by one of the most corrupt apartment management companies in the business. Come on guys, didn’t you learn anything from your recent news coverage? Hope it starts to sink in soon.

Look like management change, owner change, or any other changes are no solution to this place.
This place was called ION at east end until few month ago then ballpark bough the complex, it became better? No. I have lived in this complex for more than 2 years. I have seen at least 4 or 5 management changes and now a new owner but still is the same, rude staff, broken stuff, bugs all over the place and what you are paying is too much for living in a dumpster.
There are places that are giving much better deal.