The Heights

I have never rented an apartment before from a property management company, but I am very pleased I went with The Connection Apparent Complex. Any time I have ever had a maintenance issue, they have fixed it within a couple of days at the most. They throw awesome parties and local charity events at least once a month at the newly renovated pool that shows they care about creating a community for the residents here.
They have a 24 hr gym and now support a night guard to keep noise and complaints in check when the office is closed. I love the area, its low income sure, but its hard working parents and college kids and I work in an office not even 5 minutes away. Its an area that Austin is bringing back to life with renovations and competitive pricing. You are never far from anything, even south congress and all the shops is a straight shot down the road, and Ben white never has as much traffic as I35 /​Mopac. I go for walks at night with my boyfriend and we don’t have to worry about anything, even the sidewalks extend to where ever we need to go (HEB is right around the corner) and we see other people out at all hours too.
Kurt and Patricia are the two in the office that I usually like to deal with. They are both friendly and answer any questions I have ever had. I like it that if they dont know the answer right away, they will go hunt someone down while you are there to find the answer. I have never missed a package (I buy A LOT of things online) and after they explained its easier for residents to pay rent online, that’s what I have been doing.
The only complaint I have is that its hard to reach them on the phone during move-​out/​move in months, but if you go into the office there is never a problem with getting friendly help. The gates occasionally have issues, but I have never been locked out. I recommend this place for the price if you are willing to live with room mates, but even then they offer room mate matching so there is a good chance that you will be pared with someone you will enjoy living with.

The Heights recently underwent a change in management. That being said, they’re still not great. There’s a manager there, Matt, who is really nice and normal so try and talk to him if you can. Admittedly, it’s covered in broken glass– but the pool is really nice! The apartment itself had a few things wrong with it when we moved in (broken window) that are in the process of being fixed. However, I rarely hear the neighbors and the anemities/​funrnishings themselves are nice and sort of new.
My roommates are really sweet and we get along great. It’s on all the major bus routes which is awesome because you don’t have to worry about parking downtown.
Don’t come here expecting anything amazing, but I’m paying 300 a month, and you know what? I can’t argue with that.

This place is so scary. I am so glad to be out of this crap hole its not even funny. What Kim has said is all true, and more. The gate is ALWAYS open, and they make the renters pay for overages on bills even if the tenant had no part in the overage. Their «electricity package» is a joke. Tell me how we went OVER on our bill every time when I wasn’t even there half the time? I was out at night, and slept during the day. I’ve lived with other roommates in other places with electricity packages, and we always stayed in our budget, and everything. The only time you get to look at a bill is when you miss a payment. They will collect every cent you have (even to the last $ 5.00.)
I’ve had terrible roommates. Forget about the roommate matching. They barely look at the paper that they make you fill out. What they should do is have people take a real personality test, because it would be more accurate than what this place does. Another thing, is that they actually tell maintenance to NOT (I repeat, NOT) fix anything during your last month that you are there, so they can charge you for it. If your fridge is broken, good luck getting that fixed. That is seriously ridiculous. You could quite literally smell smoke from your neighbors apartment building, and pretty much all the neighbors except for my apartment were on drugs, or were drug dealers. The apartment below us actually got busted for marijuana, and the police were in the complex QUITE often. I am still hearing horror stories of people dying right by the front gate, and I’ve seen ambulances sent in there so many times. Even while not living there if you’re at the bus stop, you’ll see one every now and then.
Parking is crazy. You will be towed at some point if you do not have the sticker on your car. (which from what I understand now, they make you pay for.)There is not enough visitor parking. I worried about my friends parking their cars, and told them to park elsewhere, or in sight of where we were going to be so that we could keep an eye on the cars. Also, REMEMBER to always lock your doors (car included) if you live there. I even had roommates who have either had friends get jumped, or robbed. The computer lab was even robbed, from what it looks like. If you say that the place is resort style living, TAKE CARE OF YOUR PROPERTY. They don’t even have a recycling bin. I’m realizing how long this is and I haven’t even gotten to management yet. Management is horrible. Enough said. They actually yell at tenants to pay their rent over the phone. Unprofessional. Honestly, if you’re looking for cheap, a box would be more worth the money than this place. Also, many of these reviews get filtered, from what I’ve seen. I highly suggest reading the filtered reviews, as well. Everything says the same thing — that this is a rotten place.

These people are non-​empathetic, money hungry tools. I’ll list off all the reasons to never live here:
First week I moved in there were cops out here three times. Cops have knocked on my door at three am demanding to search my apartment for no reason. There’s been crime scene tape, drunk driving, party busts, suicide, murder etc. The police presence in this neighborhood is ridiculous. Plenty of sketchballs around here.
There are a ton of noisy drunken kids on my floor. Wake me up at 2 am.
The pool closes at 5 on the weekends. Pool was closed on the Fourth of July. Pool closes at 8 on weekdays. What?
Maintenance men walk in your house without telling anybody.
They insist a RESIDENT pays $ 60 for a parking pass. When there is limited visitor parking and TONS of resident parking that I can not park in because I refuse to pay so much to have the right to park near my own damn apartment! The $@#% who works in the office tried to tell me I was stupid for losing mine and they can not by any means give me one because there’s not enough resident parking. She must be mentally insane.
They are NOTORIOUS with towing cars. You will get towed if you park out of place. Again, I repeat very limited visitor. $ 60 parking pass.
They didn’t notify me about an overage on the electric and now expect me to pay a $ 35 late fee. The aholes. Oh not to mention it’s only for .43 cent overage!!!
There’s potholes.
They claim they’re a «gated» community. The damn gate is open all the time.
Our sink/​garbage disposal backed up. They told us it would be up to 5 business days to fix.
They are legally required to provide recycling options and they don’t.
I’ve only been living here for three months, and I’m sick of it!

These people are morons! I moved out over a year ago. They just called me telling me I was going to be sent to collections for nonpayment. Um excuse me??? I paid over $ 1000 to move out of that crap hole early! Not only that, but paid with a cashier’s check. Please explain to me how that check bounced. And if that was the case, why am I JUST hearing about it? They have been emailing me with someone else’s name and now I think they are sticking that person’s bill under MY name. So much time has gone by that I have even gotten married and have a baby now. This is the WORST apartment complex I have ever lived in and by far the biggest group of idiots I have ever dealt with. I would recommend a box under the bridge before I would ever recommend this place.
I am still having problems with it now, but even while living there.
The neighbors were terrible. always smoke coming out of someone’s apartment. The guy across the hall was definitely always on drugs. Our dishwasher broke on almost a biweekly bases. And I mean broke! It would back up into the garbage disposal and I promise you have never smelled anything so rank! The AC went out on several occasions. Very scary place to live in general!